@article{65596,
  author       = {{Hansmeier, Philipp and zur Heiden, Philipp}},
  issn         = {{0144-929X}},
  journal      = {{Behaviour & Information Technology}},
  pages        = {{1--30}},
  publisher    = {{Informa UK Limited}},
  title        = {{{Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}}},
  doi          = {{10.1080/0144929x.2026.2666280}},
  year         = {{2026}},
}