[{"doi":"10.1080/0144929x.2026.2666280","author":[{"id":"55603","last_name":"Hansmeier","first_name":"Philipp","full_name":"Hansmeier, Philipp"},{"last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp","first_name":"Philipp"}],"title":"Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys","user_id":"55603","oa":"1","publication_status":"published","main_file_link":[{"url":"https://www.tandfonline.com/doi/full/10.1080/0144929X.2026.2666280","open_access":"1"}],"citation":{"chicago":"Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, 2026, 1–30. <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">https://doi.org/10.1080/0144929x.2026.2666280</a>.","ieee":"P. Hansmeier and P. zur Heiden, “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys,” <i>Behaviour &#38; Information Technology</i>, pp. 1–30, 2026, doi: <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>.","ama":"Hansmeier P, zur Heiden P. Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>. Published online 2026:1-30. doi:<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>","apa":"Hansmeier, P., &#38; zur Heiden, P. (2026). Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>, 1–30. <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">https://doi.org/10.1080/0144929x.2026.2666280</a>","short":"P. Hansmeier, P. zur Heiden, Behaviour &#38; Information Technology (2026) 1–30.","mla":"Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, Informa UK Limited, 2026, pp. 1–30, doi:<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>.","bibtex":"@article{Hansmeier_zur Heiden_2026, title={Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}, DOI={<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>}, journal={Behaviour &#38; Information Technology}, publisher={Informa UK Limited}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2026}, pages={1–30} }"},"status":"public","type":"journal_article","publication_identifier":{"issn":["0144-929X","1362-3001"]},"year":"2026","language":[{"iso":"eng"}],"publisher":"Informa UK Limited","publication":"Behaviour & Information Technology","date_created":"2026-05-09T14:31:59Z","date_updated":"2026-05-09T14:47:23Z","_id":"65596","page":"1-30"}]