{"citation":{"bibtex":"@article{Hansmeier_zur Heiden_2026, title={Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}, DOI={<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>}, journal={Behaviour &#38; Information Technology}, publisher={Informa UK Limited}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2026}, pages={1–30} }","mla":"Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, Informa UK Limited, 2026, pp. 1–30, doi:<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>.","short":"P. Hansmeier, P. zur Heiden, Behaviour &#38; Information Technology (2026) 1–30.","apa":"Hansmeier, P., &#38; zur Heiden, P. (2026). Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>, 1–30. <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">https://doi.org/10.1080/0144929x.2026.2666280</a>","ama":"Hansmeier P, zur Heiden P. Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>. Published online 2026:1-30. doi:<a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>","ieee":"P. Hansmeier and P. zur Heiden, “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys,” <i>Behaviour &#38; Information Technology</i>, pp. 1–30, 2026, doi: <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">10.1080/0144929x.2026.2666280</a>.","chicago":"Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, 2026, 1–30. <a href=\"https://doi.org/10.1080/0144929x.2026.2666280\">https://doi.org/10.1080/0144929x.2026.2666280</a>."},"publication_status":"published","main_file_link":[{"open_access":"1","url":"https://www.tandfonline.com/doi/full/10.1080/0144929X.2026.2666280"}],"user_id":"55603","oa":"1","title":"Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys","author":[{"last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp","first_name":"Philipp"},{"full_name":"zur Heiden, Philipp","first_name":"Philipp","id":"64394","last_name":"zur Heiden"}],"doi":"10.1080/0144929x.2026.2666280","page":"1-30","_id":"65596","date_updated":"2026-05-09T14:47:23Z","date_created":"2026-05-09T14:31:59Z","publication":"Behaviour & Information Technology","publisher":"Informa UK Limited","language":[{"iso":"eng"}],"publication_identifier":{"issn":["0144-929X","1362-3001"]},"year":"2026","type":"journal_article","status":"public"}