article published Philipp Hansmeier author 55603 Philipp zur Heiden author 64394 Informa UK Limited2026 eng 0144-929X 1362-300110.1080/0144929x.2026.2666280 1-30 P. Hansmeier, P. zur Heiden, Behaviour &#38; Information Technology (2026) 1–30. @article{Hansmeier_zur Heiden_2026, title={Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys}, DOI={<a href="https://doi.org/10.1080/0144929x.2026.2666280">10.1080/0144929x.2026.2666280</a>}, journal={Behaviour &#38; Information Technology}, publisher={Informa UK Limited}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2026}, pages={1–30} } Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, Informa UK Limited, 2026, pp. 1–30, doi:<a href="https://doi.org/10.1080/0144929x.2026.2666280">10.1080/0144929x.2026.2666280</a>. P. Hansmeier and P. zur Heiden, “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys,” <i>Behaviour &#38; Information Technology</i>, pp. 1–30, 2026, doi: <a href="https://doi.org/10.1080/0144929x.2026.2666280">10.1080/0144929x.2026.2666280</a>. Hansmeier, Philipp, and Philipp zur Heiden. “Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys.” <i>Behaviour &#38; Information Technology</i>, 2026, 1–30. <a href="https://doi.org/10.1080/0144929x.2026.2666280">https://doi.org/10.1080/0144929x.2026.2666280</a>. Hansmeier P, zur Heiden P. Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>. Published online 2026:1-30. doi:<a href="https://doi.org/10.1080/0144929x.2026.2666280">10.1080/0144929x.2026.2666280</a> Hansmeier, P., &#38; zur Heiden, P. (2026). Towards a Service Ecosystem Perspective on Customer Experience: Insights from Hybrid (Online-Offline) Customer Journeys. <i>Behaviour &#38; Information Technology</i>, 1–30. <a href="https://doi.org/10.1080/0144929x.2026.2666280">https://doi.org/10.1080/0144929x.2026.2666280</a> 655962026-05-09T14:31:59Z2026-05-09T14:47:23Z