{"date_created":"2026-10-02T13:23:11Z","department":[{"_id":"563"}],"type":"journal_article","publication":"Proceedings of the Design Society","abstract":[{"lang":"eng","text":"<jats:title>ABSTRACT:</jats:title>\r\n                  <jats:p>OEMs are shifting from product-centric offerings toward smart services, but adoption is still hindered by technical development barriers. We conduct a systematic literature review of peer-reviewed studies with original industrial evidence and identify eight barrier categories across data, semantics, integration, governance and modularity. We map them onto a smart-service architecture and key analytics roles, and relate them to GenAI building blocks such as LLMs and knowledge graphs, outlining a research agenda for overcoming technical barriers towards scalable OEM smart service development.</jats:p>"}],"language":[{"iso":"eng"}],"doi":"10.1017/pds.2026.10592","author":[{"full_name":"Heuwinkel, Tim","last_name":"Heuwinkel","first_name":"Tim"},{"last_name":"Weller","first_name":"Julian","full_name":"Weller, Julian"},{"first_name":"Stefan","last_name":"Gabriel","full_name":"Gabriel, Stefan"},{"first_name":"Christian","last_name":"Kürpick","full_name":"Kürpick, Christian"},{"id":"16190","last_name":"Dumitrescu","first_name":"Roman","full_name":"Dumitrescu, Roman"}],"publication_identifier":{"issn":["2732-527X"]},"title":"Still no smart service? A review of technical barriers to smart service adoption in the GenAI era","year":"2026","intvolume":"         6","date_updated":"2026-10-02T13:45:36Z","publication_status":"published","citation":{"ama":"Heuwinkel T, Weller J, Gabriel S, Kürpick C, Dumitrescu R. Still no smart service? A review of technical barriers to smart service adoption in the GenAI era. <i>Proceedings of the Design Society</i>. 2026;6:2343-2352. doi:<a href=\"https://doi.org/10.1017/pds.2026.10592\">10.1017/pds.2026.10592</a>","bibtex":"@article{Heuwinkel_Weller_Gabriel_Kürpick_Dumitrescu_2026, title={Still no smart service? A review of technical barriers to smart service adoption in the GenAI era}, volume={6}, DOI={<a href=\"https://doi.org/10.1017/pds.2026.10592\">10.1017/pds.2026.10592</a>}, journal={Proceedings of the Design Society}, publisher={Cambridge University Press (CUP)}, author={Heuwinkel, Tim and Weller, Julian and Gabriel, Stefan and Kürpick, Christian and Dumitrescu, Roman}, year={2026}, pages={2343–2352} }","mla":"Heuwinkel, Tim, et al. “Still No Smart Service? A Review of Technical Barriers to Smart Service Adoption in the GenAI Era.” <i>Proceedings of the Design Society</i>, vol. 6, Cambridge University Press (CUP), 2026, pp. 2343–52, doi:<a href=\"https://doi.org/10.1017/pds.2026.10592\">10.1017/pds.2026.10592</a>.","short":"T. Heuwinkel, J. Weller, S. Gabriel, C. Kürpick, R. Dumitrescu, Proceedings of the Design Society 6 (2026) 2343–2352.","chicago":"Heuwinkel, Tim, Julian Weller, Stefan Gabriel, Christian Kürpick, and Roman Dumitrescu. “Still No Smart Service? A Review of Technical Barriers to Smart Service Adoption in the GenAI Era.” <i>Proceedings of the Design Society</i> 6 (2026): 2343–52. <a href=\"https://doi.org/10.1017/pds.2026.10592\">https://doi.org/10.1017/pds.2026.10592</a>.","apa":"Heuwinkel, T., Weller, J., Gabriel, S., Kürpick, C., &#38; Dumitrescu, R. (2026). Still no smart service? A review of technical barriers to smart service adoption in the GenAI era. <i>Proceedings of the Design Society</i>, <i>6</i>, 2343–2352. <a href=\"https://doi.org/10.1017/pds.2026.10592\">https://doi.org/10.1017/pds.2026.10592</a>","ieee":"T. Heuwinkel, J. Weller, S. Gabriel, C. Kürpick, and R. Dumitrescu, “Still no smart service? A review of technical barriers to smart service adoption in the GenAI era,” <i>Proceedings of the Design Society</i>, vol. 6, pp. 2343–2352, 2026, doi: <a href=\"https://doi.org/10.1017/pds.2026.10592\">10.1017/pds.2026.10592</a>."},"publisher":"Cambridge University Press (CUP)","_id":"67355","page":"2343-2352","volume":6,"user_id":"15782","status":"public"}