[{"user_id":"57352","title":"Primacy versus Recency Effects in Extended Service Encounters","publication":"Journal of Service Management","department":[{"_id":"19"},{"_id":"180"}],"author":[{"first_name":"Ina","full_name":"Garnefeld, Ina","last_name":"Garnefeld"},{"last_name":"Steinhoff","first_name":"Lena","full_name":"Steinhoff, Lena"}],"date_created":"2019-02-04T10:45:34Z","status":"public","volume":24,"date_updated":"2022-01-06T07:03:37Z","_id":"7429","intvolume":" 24","issue":"1","language":[{"iso":"eng"}],"page":"64-81","year":"2013","type":"journal_article","citation":{"apa":"Garnefeld, I., & Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management, 24(1), 64–81.","ama":"Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management. 2013;24(1):64-81.","chicago":"Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management 24, no. 1 (2013): 64–81.","bibtex":"@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, number={1}, journal={Journal of Service Management}, author={Garnefeld, Ina and Steinhoff, Lena}, year={2013}, pages={64–81} }","mla":"Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management, vol. 24, no. 1, 2013, pp. 64–81.","short":"I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81.","ieee":"I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp. 64–81, 2013."}}]