{"year":"2013","status":"public","intvolume":"        24","author":[{"last_name":"Garnefeld","full_name":"Garnefeld, Ina","first_name":"Ina"},{"last_name":"Steinhoff","full_name":"Steinhoff, Lena","first_name":"Lena"}],"volume":24,"title":"Primacy versus Recency Effects in Extended Service Encounters","_id":"7429","department":[{"_id":"19"},{"_id":"180"}],"date_created":"2019-02-04T10:45:34Z","user_id":"57352","citation":{"apa":"Garnefeld, I., &#38; Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>, <i>24</i>(1), 64–81.","ieee":"I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” <i>Journal of Service Management</i>, vol. 24, no. 1, pp. 64–81, 2013.","ama":"Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. <i>Journal of Service Management</i>. 2013;24(1):64-81.","mla":"Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i>, vol. 24, no. 1, 2013, pp. 64–81.","chicago":"Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” <i>Journal of Service Management</i> 24, no. 1 (2013): 64–81.","short":"I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81.","bibtex":"@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, number={1}, journal={Journal of Service Management}, author={Garnefeld, Ina and Steinhoff, Lena}, year={2013}, pages={64–81} }"},"language":[{"iso":"eng"}],"issue":"1","date_updated":"2022-01-06T07:03:37Z","type":"journal_article","publication":"Journal of Service Management","page":"64-81"}