--- _id: '7429' author: - first_name: Ina full_name: Garnefeld, Ina last_name: Garnefeld - first_name: Lena full_name: Steinhoff, Lena last_name: Steinhoff citation: ama: Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management. 2013;24(1):64-81. apa: Garnefeld, I., & Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management, 24(1), 64–81. bibtex: '@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects in Extended Service Encounters}, volume={24}, number={1}, journal={Journal of Service Management}, author={Garnefeld, Ina and Steinhoff, Lena}, year={2013}, pages={64–81} }' chicago: 'Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management 24, no. 1 (2013): 64–81.' ieee: I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp. 64–81, 2013. mla: Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.” Journal of Service Management, vol. 24, no. 1, 2013, pp. 64–81. short: I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81. date_created: 2019-02-04T10:45:34Z date_updated: 2022-01-06T07:03:37Z department: - _id: '19' - _id: '180' intvolume: ' 24' issue: '1' language: - iso: eng page: 64-81 publication: Journal of Service Management status: public title: Primacy versus Recency Effects in Extended Service Encounters type: journal_article user_id: '57352' volume: 24 year: '2013' ...