---
_id: '7429'
author:
- first_name: Ina
full_name: Garnefeld, Ina
last_name: Garnefeld
- first_name: Lena
full_name: Steinhoff, Lena
last_name: Steinhoff
citation:
ama: Garnefeld I, Steinhoff L. Primacy versus Recency Effects in Extended Service
Encounters. Journal of Service Management. 2013;24(1):64-81.
apa: Garnefeld, I., & Steinhoff, L. (2013). Primacy versus Recency Effects in
Extended Service Encounters. Journal of Service Management, 24(1),
64–81.
bibtex: '@article{Garnefeld_Steinhoff_2013, title={Primacy versus Recency Effects
in Extended Service Encounters}, volume={24}, number={1}, journal={Journal of
Service Management}, author={Garnefeld, Ina and Steinhoff, Lena}, year={2013},
pages={64–81} }'
chicago: 'Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in
Extended Service Encounters.” Journal of Service Management 24, no. 1 (2013):
64–81.'
ieee: I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended
Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp.
64–81, 2013.
mla: Garnefeld, Ina, and Lena Steinhoff. “Primacy versus Recency Effects in Extended
Service Encounters.” Journal of Service Management, vol. 24, no. 1, 2013,
pp. 64–81.
short: I. Garnefeld, L. Steinhoff, Journal of Service Management 24 (2013) 64–81.
date_created: 2019-02-04T10:45:34Z
date_updated: 2022-01-06T07:03:37Z
department:
- _id: '19'
- _id: '180'
intvolume: ' 24'
issue: '1'
language:
- iso: eng
page: 64-81
publication: Journal of Service Management
status: public
title: Primacy versus Recency Effects in Extended Service Encounters
type: journal_article
user_id: '57352'
volume: 24
year: '2013'
...