{"language":[{"iso":"eng"}],"_id":"7461","user_id":"57352","department":[{"_id":"19"},{"_id":"180"}],"editor":[{"first_name":"M","full_name":"Bruhn , M","last_name":"Bruhn "},{"full_name":"Stauss, B","last_name":"Stauss","first_name":"B"}],"status":"public","type":"book_chapter","publication":"Jahrbuch Dienstleistungsmanagement 2002: Electronic Services","title":"Kundenbeziehungsmanagement für elektronische Dienstleistungen","publisher":"Gabler","date_updated":"2022-01-06T07:03:38Z","author":[{"first_name":"G","full_name":"Fassott, G","last_name":"Fassott"},{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"}],"date_created":"2019-02-04T12:56:12Z","year":"2002","place":"Wiesbaden","citation":{"mla":"Fassott, G., and A. Eggert. “Kundenbeziehungsmanagement Für Elektronische Dienstleistungen.” <i>Jahrbuch Dienstleistungsmanagement 2002: Electronic Services</i>, edited by M Bruhn  and B Stauss, Gabler, 2002, pp. 491–512.","bibtex":"@inbook{Fassott_Eggert_2002, place={Wiesbaden}, title={Kundenbeziehungsmanagement für elektronische Dienstleistungen}, booktitle={Jahrbuch Dienstleistungsmanagement 2002: Electronic Services}, publisher={Gabler}, author={Fassott, G and Eggert, A}, editor={Bruhn , M and Stauss, BEditors}, year={2002}, pages={491–512} }","short":"G. Fassott, A. Eggert, in: M. Bruhn , B. Stauss (Eds.), Jahrbuch Dienstleistungsmanagement 2002: Electronic Services, Gabler, Wiesbaden, 2002, pp. 491–512.","apa":"Fassott, G., &#38; Eggert, A. (2002). Kundenbeziehungsmanagement für elektronische Dienstleistungen. In M. Bruhn  &#38; B. Stauss (Eds.), <i>Jahrbuch Dienstleistungsmanagement 2002: Electronic Services</i> (pp. 491–512). Wiesbaden: Gabler.","ama":"Fassott G, Eggert A. Kundenbeziehungsmanagement für elektronische Dienstleistungen. In: Bruhn  M, Stauss B, eds. <i>Jahrbuch Dienstleistungsmanagement 2002: Electronic Services</i>. Wiesbaden: Gabler; 2002:491-512.","chicago":"Fassott, G, and A Eggert. “Kundenbeziehungsmanagement Für Elektronische Dienstleistungen.” In <i>Jahrbuch Dienstleistungsmanagement 2002: Electronic Services</i>, edited by M Bruhn  and B Stauss, 491–512. Wiesbaden: Gabler, 2002.","ieee":"G. Fassott and A. Eggert, “Kundenbeziehungsmanagement für elektronische Dienstleistungen,” in <i>Jahrbuch Dienstleistungsmanagement 2002: Electronic Services</i>, M. Bruhn  and B. Stauss, Eds. Wiesbaden: Gabler, 2002, pp. 491–512."},"page":"491-512"}