[{"author":[{"last_name":"Eggert","first_name":"A","full_name":"Eggert, A"}],"_id":"7665","language":[{"iso":"eng"}],"citation":{"mla":"Eggert, A. “Konzeptionelle Grundlagen Des Elektronischen Kundenbeziehungsmanagements.” <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, Schäffer-Poeschel, 2001, pp. 87–106.","chicago":"Eggert, A. “Konzeptionelle Grundlagen Des Elektronischen Kundenbeziehungsmanagements.” In <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, 87–106. Stuttgart: Schäffer-Poeschel, 2001.","ieee":"A. Eggert, “Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements,” in <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i>, A. Eggert and G. Fassott, Eds. Stuttgart: Schäffer-Poeschel, 2001, pp. 87–106.","ama":"Eggert A. Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements. In: Eggert A, Fassott G, eds. <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>. Stuttgart: Schäffer-Poeschel; 2001:87-106.","bibtex":"@inbook{Eggert_2001, place={Stuttgart}, title={Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements}, booktitle={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, author={Eggert, A}, editor={Eggert, A and Fassott, GEditors}, year={2001}, pages={87–106} }","short":"A. Eggert, in: A. Eggert, G. Fassott (Eds.), ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter, Schäffer-Poeschel, Stuttgart, 2001, pp. 87–106.","apa":"Eggert, A. (2001). Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements. In A. Eggert &#38; G. Fassott (Eds.), <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i> (pp. 87–106). Stuttgart: Schäffer-Poeschel."},"page":"87-106","place":"Stuttgart","status":"public","publication":"eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter","year":"2001","title":"Konzeptionelle Grundlagen des elektronischen Kundenbeziehungsmanagements","type":"book_chapter","date_created":"2019-02-13T13:57:23Z","publisher":"Schäffer-Poeschel","date_updated":"2019-02-13T13:57:39Z","user_id":"57352","department":[{"_id":"19"},{"_id":"180"}],"editor":[{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"},{"first_name":"G","full_name":"Fassott, G","last_name":"Fassott"}]}]