{"title":"Elektronisches Kundenbeziehungsmanagement (eCRM)","year":"2001","citation":{"ieee":"A. Eggert and G. Fassott, “Elektronisches Kundenbeziehungsmanagement (eCRM),” in <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i>, A. Eggert and G. Fassott, Eds. Stuttgart: Schäffer-Poeschel, 2001, pp. 1–11.","bibtex":"@inbook{Eggert_Fassott_2001, place={Stuttgart}, title={Elektronisches Kundenbeziehungsmanagement (eCRM)}, booktitle={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, author={Eggert, A and Fassott, G}, editor={Eggert, A and Fassott, GEditors}, year={2001}, pages={1–11} }","chicago":"Eggert, A, and G Fassott. “Elektronisches Kundenbeziehungsmanagement (ECRM).” In <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, 1–11. Stuttgart: Schäffer-Poeschel, 2001.","ama":"Eggert A, Fassott G. Elektronisches Kundenbeziehungsmanagement (eCRM). In: Eggert A, Fassott G, eds. <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>. Stuttgart: Schäffer-Poeschel; 2001:1-11.","short":"A. Eggert, G. Fassott, in: A. Eggert, G. Fassott (Eds.), ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter, Schäffer-Poeschel, Stuttgart, 2001, pp. 1–11.","apa":"Eggert, A., &#38; Fassott, G. (2001). Elektronisches Kundenbeziehungsmanagement (eCRM). In A. Eggert &#38; G. Fassott (Eds.), <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i> (pp. 1–11). Stuttgart: Schäffer-Poeschel.","mla":"Eggert, A., and G. Fassott. “Elektronisches Kundenbeziehungsmanagement (ECRM).” <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, Schäffer-Poeschel, 2001, pp. 1–11."},"date_updated":"2022-01-06T07:03:43Z","language":[{"iso":"eng"}],"user_id":"57352","editor":[{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"},{"full_name":"Fassott, G","first_name":"G","last_name":"Fassott"}],"author":[{"first_name":"A","full_name":"Eggert, A","last_name":"Eggert"},{"first_name":"G","full_name":"Fassott, G","last_name":"Fassott"}],"place":"Stuttgart","date_created":"2019-02-13T14:01:14Z","department":[{"_id":"19"},{"_id":"180"}],"publication":"eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter","publisher":"Schäffer-Poeschel","status":"public","_id":"7666","type":"book_chapter","page":"1-11"}