{"status":"public","date_created":"2019-02-13T14:01:14Z","place":"Stuttgart","publisher":"Schäffer-Poeschel","language":[{"iso":"eng"}],"_id":"7666","title":"Elektronisches Kundenbeziehungsmanagement (eCRM)","editor":[{"first_name":"A","last_name":"Eggert","full_name":"Eggert, A"},{"last_name":"Fassott","full_name":"Fassott, G","first_name":"G"}],"type":"book_chapter","citation":{"ama":"Eggert A, Fassott G. Elektronisches Kundenbeziehungsmanagement (eCRM). In: Eggert A, Fassott G, eds. <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>. Stuttgart: Schäffer-Poeschel; 2001:1-11.","mla":"Eggert, A., and G. Fassott. “Elektronisches Kundenbeziehungsmanagement (ECRM).” <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, Schäffer-Poeschel, 2001, pp. 1–11.","bibtex":"@inbook{Eggert_Fassott_2001, place={Stuttgart}, title={Elektronisches Kundenbeziehungsmanagement (eCRM)}, booktitle={eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter}, publisher={Schäffer-Poeschel}, author={Eggert, A and Fassott, G}, editor={Eggert, A and Fassott, GEditors}, year={2001}, pages={1–11} }","ieee":"A. Eggert and G. Fassott, “Elektronisches Kundenbeziehungsmanagement (eCRM),” in <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i>, A. Eggert and G. Fassott, Eds. Stuttgart: Schäffer-Poeschel, 2001, pp. 1–11.","apa":"Eggert, A., &#38; Fassott, G. (2001). Elektronisches Kundenbeziehungsmanagement (eCRM). In A. Eggert &#38; G. Fassott (Eds.), <i>eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter</i> (pp. 1–11). Stuttgart: Schäffer-Poeschel.","chicago":"Eggert, A, and G Fassott. “Elektronisches Kundenbeziehungsmanagement (ECRM).” In <i>ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter</i>, edited by A Eggert and G Fassott, 1–11. Stuttgart: Schäffer-Poeschel, 2001.","short":"A. Eggert, G. Fassott, in: A. Eggert, G. Fassott (Eds.), ECRM – Electronic Customer Relationship Management: Management Der Kundenbeziehungen Im Internet-Zeitalter, Schäffer-Poeschel, Stuttgart, 2001, pp. 1–11."},"page":"1-11","date_updated":"2022-01-06T07:03:43Z","publication":"eCRM – Electronic Customer Relationship Management: Management der Kundenbeziehungen im Internet-Zeitalter","author":[{"full_name":"Eggert, A","last_name":"Eggert","first_name":"A"},{"first_name":"G","last_name":"Fassott","full_name":"Fassott, G"}],"department":[{"_id":"19"},{"_id":"180"}],"user_id":"57352","year":"2001"}