{"date_updated":"2022-01-06T07:03:43Z","_id":"7673","publication":"Proceedings of the 45th European Marketing Academy (EMAC) Conference","citation":{"short":"C. Cramer, E. Böhm, A. Eggert, in: Proceedings of the 45th European Marketing Academy (EMAC) Conference, 2016.","ieee":"C. Cramer, E. Böhm, and A. Eggert, “The Service Award Paradox,” in <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference</i>, 2016.","bibtex":"@inproceedings{Cramer_Böhm_Eggert_2016, title={The Service Award Paradox}, booktitle={Proceedings of the 45th European Marketing Academy (EMAC) Conference}, author={Cramer, C and Böhm, E and Eggert, A}, year={2016} }","ama":"Cramer C, Böhm E, Eggert A. The Service Award Paradox. In: <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference</i>. ; 2016.","chicago":"Cramer, C, E Böhm, and A Eggert. “The Service Award Paradox.” In <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference</i>, 2016.","apa":"Cramer, C., Böhm, E., &#38; Eggert, A. (2016). The Service Award Paradox. In <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference</i>.","mla":"Cramer, C., et al. “The Service Award Paradox.” <i>Proceedings of the 45th European Marketing Academy (EMAC) Conference</i>, 2016."},"title":"The Service Award Paradox","year":"2016","department":[{"_id":"180"}],"status":"public","author":[{"full_name":"Cramer, C","last_name":"Cramer","first_name":"C"},{"full_name":"Böhm, E","last_name":"Böhm","first_name":"E"},{"last_name":"Eggert","full_name":"Eggert, A","first_name":"A"}],"type":"conference","user_id":"57352","language":[{"iso":"eng"}],"date_created":"2019-02-13T14:40:52Z"}