{"publication":"2015 AMA Winter Marketing Educators’ Conference Proceedings","citation":{"bibtex":"@inproceedings{Eggert_Böhm_Cramer_2014, title={Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms}, booktitle={2015 AMA Winter Marketing Educators’ Conference Proceedings}, author={Eggert, A and Böhm, E and Cramer, C}, year={2014} }","apa":"Eggert, A., Böhm, E., &#38; Cramer, C. (2014). Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms. In <i>2015 AMA Winter Marketing Educators’ Conference Proceedings</i>.","chicago":"Eggert, A, E Böhm, and C Cramer. “Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms.” In <i>2015 AMA Winter Marketing Educators’ Conference Proceedings</i>, 2014.","ama":"Eggert A, Böhm E, Cramer C. Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms. In: <i>2015 AMA Winter Marketing Educators’ Conference Proceedings</i>. ; 2014.","short":"A. Eggert, E. Böhm, C. Cramer, in: 2015 AMA Winter Marketing Educators’ Conference Proceedings, 2014.","mla":"Eggert, A., et al. “Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms.” <i>2015 AMA Winter Marketing Educators’ Conference Proceedings</i>, 2014.","ieee":"A. Eggert, E. Böhm, and C. Cramer, “Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms,” in <i>2015 AMA Winter Marketing Educators’ Conference Proceedings</i>, 2014."},"type":"conference","department":[{"_id":"19"},{"_id":"180"}],"_id":"7725","author":[{"full_name":"Eggert, A","first_name":"A","last_name":"Eggert"},{"last_name":"Böhm","first_name":"E","full_name":"Böhm, E"},{"first_name":"C","last_name":"Cramer","full_name":"Cramer, C"}],"title":"Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms","date_created":"2019-02-16T08:19:16Z","status":"public","user_id":"57352","language":[{"iso":"eng"}],"year":"2014","date_updated":"2022-01-06T07:03:45Z"}