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704 Publications


2014 | Dissertation | LibreCat-ID: 352
F. Scheel, The Economics of Individual Behavior in Competitive Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn, 2014.
LibreCat | Files available
 

2014 | Conference Abstract | LibreCat-ID: 3538
J. Rötzmeier-Keuper and N. Wünderlich, “Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability,” in Proceedings of the 39th Annual Macromarketing Conference, London, GB, 2014.
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2014 | Conference Abstract | LibreCat-ID: 3541
J. Rötzmeier-Keuper and N. Wünderlich, “ Interdependent Relationships Between and among Service Providers and Customer Collectives.,” in Proceedings of the AMA SERVSIG International Service Research Conference, Thessaloniki, GR, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 7725
A. Eggert, E. Böhm, and C. Cramer, “Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms,” in 2015 AMA Winter Marketing Educators’ Conference Proceedings, 2014.
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2014 | Conference Paper | LibreCat-ID: 7727
V. Kanuri, E. Münkhoff, and L. K. Scheer, “Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?,” in ISBM 2014 Academic Conference, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 7728
A. Eggert, A. Haas, H. Terho, W. Ulaga, and E. Münkhoff, “Selling value in business markets: Why a powerful idea often fails,” in ISBM 2014 Academic Conference, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 7729
T. Ritter, A. Eggert, E. Münkhoff, and W. Ulaga, “The corporate marketing department - Between value and vanish,” in ISBM 2014 Academic Conference, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 7730
A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with declining financial performance?,” in Proceedings of the 43rd European Marketing Academy (EMAC) Conference, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 7731
H. Terho, A. Eggert, W. Ulaga, and A. Haas, “Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities,” in 2014 AMA Winter Marketing Educators’ Proceedings, 2014.
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2014 | Journal Article | LibreCat-ID: 5714
J. H. Schumann, N. Wünderlich, and H. Evanschitzky, “Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.,” Journal of Retailing, vol. 90, no. 1, pp. 111–118, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 444
B. Mir Djawadi, R. Fahr, and F. Turk, “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change,” Value in Health, no. 8, pp. 814–822, 2014.
LibreCat | Files available | DOI
 

2014 | Journal Article | LibreCat-ID: 4850
A. Eggert, J. Hogreve, W. Ulaga, and E. Muenkhoff, “Revenue and profit implications of industrial service strategies,” Journal of Service Research, no. 1, pp. 23--39, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 4872
B. M. Djawadi, R. Fahr, and F. Turk, “‘Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change,’” Value in Health, vol. 17, no. 8, pp. 814–822, 2014.
LibreCat
 

2014 | Report | LibreCat-ID: 4922
E. Janssen and R. Fahr, The Wage Effects of Social Norms-Evidence of Deviations from Peers’ Body Mass in Europe. 2014.
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2014 | Journal Article | LibreCat-ID: 4970
K. Thommes, M. Faure, and K. Heine, “The internal market and the consumer: what consumers actually choose,” Colum. J. Eur. L., p. 47, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 4971
K. Thommes, A. Akkerman, R. Torenvlied, and M. Born, “The dark side of solidarity: social norms and social relations in the aftermath of strikes,” Industrial relations journal, no. 4, pp. 348--367, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 7426
M. Schneider and A. Eggert, “Embracing complex causality with the QCA method: An invitation,” Journal of Business Market Management, vol. 7, no. 1, pp. 312–328, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 7428
A. Eggert, C. Thiesbrummel, and C. Deutscher, “Differential effects of product and service innovations on the financial performance of industrial firms,” Journal of Business Market Management, vol. 7, no. 3, pp. 380–405, 2014.
LibreCat
 

2014 | Book (Editor) | LibreCat-ID: 7435
L. Steinhoff, Ed., Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Wiesbaden: Springer Gabler, 2014.
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2014 | Dissertation | LibreCat-ID: 419
A. Kolle, Gender and ethnic discrimination in hiring : evidence from field experiments in the German labor market. Universität Paderborn, 2014.
LibreCat | Files available
 

2014 | Dissertation | LibreCat-ID: 440
D. Kaimann, Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn, 2014.
LibreCat | Files available
 

2014 | Working Paper | LibreCat-ID: 5036
R. Fahr, E. A. Janssen, and C. Sureth-Sloane, Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment, vol. 166. 2014.
LibreCat
 

2014 | Newspaper Article | LibreCat-ID: 5142
R. Fahr, “Vom Wollen und Können ethischen Entscheidens,” Theologie und Glaube, vol. 104, pp. 260–269, 2014.
LibreCat
 

2014 | Book | LibreCat-ID: 5147
R. Fahr, Verantwortungsvolles Handeln in Unternehmen. Die Rolle von kognitiven Verzerrungen und Selbsttäuschung bei ethischen Entscheidungen. Paderborn: Klaus von Stoch, 2014, pp. 137–166.
LibreCat
 

2014 | Book Chapter | LibreCat-ID: 5164
A. Akkerman, R. Torenvlied, A. Lehr, and K. Thommes, “Contagious conflict: spill-over effects of labor conflict between and within organizations,” in Social conflict within and between groups, Psychology Press, 2014.
LibreCat
 

2014 | Book | LibreCat-ID: 5167
K. Thommes, P. Walgenbach, and S. Oertel, Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft? Rainer Hampp-Verlag, 2014, pp. 216–245.
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2014 | Journal Article | LibreCat-ID: 5444
F. B. Zapkau, C. Schwens, and R. Kabst, “The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications.,” Journal of Small Business Management., 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 5460
S. Vogt, B. Förster, and R. Kabst, “Social media and e-participation: Challenges of social media for managing public projects.,” International Journal of Public Administration in the Digital Age. , vol. 1, no. 3, pp. 87–107, 2014.
LibreCat | DOI
 

2014 | Journal Article | LibreCat-ID: 5461
F. B. Zapkau, C. Schwens, and R. Kabst, “Foreign Direct Investments and domestic employment of German SMEs: The moderating effect of owner-management.,” Journal of Small Business Management (JSBM)., vol. 52, no. 3, pp. 451–476, 2014.
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2014 | Journal Article | LibreCat-ID: 5462
R. Isidor, H. Steinmetz, C. Schwens, and R. Kabst, “Linking Transaction Cost and Social Exchange Theory to Explain Strategic Alliance Performance: A Meta-Analytic Structural Equation Model.,” International Journal of Strategic Business Alliances., vol. 3, no. 2, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 5463
S. Strohmeier and R. Kabst, “Configurations of e-HRM - An Empirical Exploration.,” Employee Relations., vol. 36, no. 4, pp. 333–353, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 5778
W. Schnedler and C. Vanberg, “Playing hard to get: an economic rationale for crowding out of intrinsically motivated behavior,” European Economic Review, 2014.
LibreCat | Files available
 

2014 | Conference Paper | LibreCat-ID: 46695
A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with declining financial performance?,” presented at the 43rd EMAC Annual Conference, Valencia, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 46692
V. Kanuri, E. Münkhoff, and L. K. Scheer, “Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?,” presented at the ISBM 2014 Academic Conference, San Francisco, CA, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 46693
E. Münkhoff, A. Eggert, H. Terho, A. Haas, and W. Ulaga, “Salespersons’ solution crafting capability: A knowledge-based perspective,” presented at the ISBM 2014 Academic Conference, San Francisco, CA, 2014.
LibreCat
 

2014 | Conference Paper | LibreCat-ID: 46694
A. Eggert, A. Haas, H. Terho, W. Ulaga, and E. Münkhoff, “Selling value in business markets: Why a powerful idea often fails,” presented at the ISBM 2014 Academic Conference, San Francisco, CA, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 41341
A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Revenue and Profit Implications of Industrial Service Strategies,” Journal of Service Research, vol. 17, no. 1, pp. 23–39, 2014, doi: 10.1177/1094670513485823.
LibreCat | DOI
 

2014 | Journal Article | LibreCat-ID: 4958
M. Schneider and A. Eggert, “Embracing complex causality with the QCA method: An invitation,” Journal of Business Market Management, no. 1, pp. 312--328, 2014.
LibreCat
 

2014 | Journal Article | LibreCat-ID: 4957
C. Wozny and M. Schneider, “A matter of degree: the continuing training gap for women in Europe,” Socio-Economic Review, no. 2, pp. 353--379, 2014.
LibreCat
 

2014 | Book | LibreCat-ID: 45719
L. Steinhoff, Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Wiesbaden: Springer Gabler, 2014.
LibreCat | DOI
 

2014 | Book Chapter | LibreCat-ID: 45735
A. Eggert, I. Garnefeld, and L. Steinhoff, “How Profound Is the Allure of Endowed Status in Hierarchical Loyalty Programs?,” in Customer & Service Systems, Special Issue: Customer Empowerment, 1 (1), A. Geyer-Schulz and L. Meyer-Waarden, Eds. Karlsruhe: KIT Scientific Publishing, 2014, pp. 31–36.
LibreCat | DOI
 

2014 | Book Chapter | LibreCat-ID: 45736
L. Steinhoff and R. W. Palmatier, “Three Perspectives for Making Loyalty Programs More Effective,” in Customer & Service Systems, Special Issue: Customer Empowerment, 1 (1), A. Geyer-Schulz and L. Meyer-Waarden, Eds. Karlsruhe: KIT Scientific Publishing, 2014, pp. 147–152.
LibreCat | DOI
 

2014 | Working Paper | LibreCat-ID: 45755
C. M. Henderson, L. Steinhoff, and R. W. Palmatier, Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series. 2014, pp. 14–121.
LibreCat | Files available
 

2013 | Conference Abstract | LibreCat-ID: 21133
S. Oertel, K. Thommes, and P. Walgenbach, “Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations,” in Academy of Management Annual Meeting Proceedings, 2013.
LibreCat | DOI
 

2013 | Conference Paper | LibreCat-ID: 7732
A. Eggert, C. Thiesbrummel, and C. Deutscher, “Can service innovations substitute or complement product innovations? The case of German industrial firms,” in Proceedings of the 20th International Product Development Management Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7733
A. Eggert, W. Ulaga, M. Steiner, and K. Backhaus, “Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats,” in Proceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7734
I. Garnefeld, E. Münkhoff, and K. Raum, “Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?,” in Proceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7735
E. Münkhoff, I. Garnefeld, and A. Bruns, “How to prolong a sales promotion – Ex-post time extension versus reframing,” in roceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7736
T. Posner , I. Garnefeld, and A. Eggert, “Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior,” in Proceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7737
L. Steinhoff and R. W. Palmatier, “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance,” in Proceedings of the 42nd European Marketing Academy (EMAC) Conference, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 7738
A. Eggert, C. Thiesbrummel, and C. Deutscher, “Exploring differential effects of product and service innovations on industrial firms’ financial performance,” in 2013 AMA Winter Marketing Educators’ Proceedings, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 5715
N. Wünderlich, F. V. Wangenheim, and M. J. Bitner, “High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.,” Journal of Service Research, vol. 16, no. 1, pp. 3–20, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 6101
R. Kabst and M. C. Wehner, “Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten,” PERSONALquartely, vol. 65, no. 4, pp. 34–39, 2013.
LibreCat
 

2013 | Book Chapter | LibreCat-ID: 6147
P. Weber and R. Kabst, “Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung,” in Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele, H. Hill, Ed. Baden-Baden: Nomos, 2013, pp. 145–152.
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2013 | Conference Paper | LibreCat-ID: 6271
H. Weber, M. Wehner, and R. Kabst, “Institutional Determinants of Work-Family Practices: An International Comparative Examination. ,” 2013.
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2013 | Conference Paper | LibreCat-ID: 6272
S. Golubovic, M. Wehner, M. Baum, and R. Kabst, “HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?,” 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 6274
R. Isidor, M. Wehner, C. Li, and R. Kabst, “Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany,” 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 480
B. Frick and R. Simmons, “The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley,” Journal of Business Economics, vol. 83, no. 2, pp. 101–119, 2013.
LibreCat | Files available | DOI
 

2013 | Journal Article | LibreCat-ID: 4851
I. Garnefeld, A. Eggert, S. V. Helm, and S. S. Tax, “Growing existing customers’ revenue streams through customer referral programs,” Journal of Marketing, no. 4, pp. 17--32, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 4852
A. Haas, A. Eggert, H. Terho, and W. Ulaga, “Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt,” Marketing Review St. Gallen, no. 4, pp. 64--73, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 4880
S. St{\ and R. Fahr, “Individual determinants of work attendance: Evidence on the role of personality,” Applied Economics, no. 19, pp. 2863--2875, 2013.
LibreCat
 

2013 | Book | LibreCat-ID: 4911
K. F. Zimmermann, T. K. Bauer, H. Bonin, R. Fahr, and H. Hinte, Arbeitskräftebedarf bei hoher Arbeitslosigkeit: ein ökonomisches Zuwanderungskonzept für Deutschland. 2013.
LibreCat
 

2013 | Working Paper | LibreCat-ID: 4915
B. Mir Djawadi and R. Fahr, The impact of risk perception and risk attitudes on corrupt behavior: Evidence from a petty corruption experiment. 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 4991
S. Oertel, K. Thommes, and P. Walgenbach, “Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations,” in Academy of Management Proceedings, 2013, no. 1, p. 11642.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 4992
K. Thommes, A. Akkerman, and J. Vyrastekova, “The after effects of strikes on team collaboration-experimental evidence,” in Academy of Management Proceedings, 2013, no. 1, p. 12251.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 7429
I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp. 64–81, 2013.
LibreCat
 

2013 | Book (Editor) | LibreCat-ID: 7437
E. Münkhoff, Ed., Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse. Wiesbaden: Springer Gabler, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 3979
F. Bauhoff and M. Schneider, “„Sekretärin des Vorstandes“ gesucht: Stellenanzeigen und die expressive Funktion des AGG,” Industrielle Beziehungen/The German Journal of Industrial Relations, pp. 54--76, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 5464
M. Baum, C. Schwens, and R. Kabst, “International as Opposed to Domestic New Venturing: The Moderating Role of Perceived Barriers to Internationalization.,” International Small Business Journal (ISBJ)., vol. 31, no. 5, pp. 534–560, 2013.
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2013 | Journal Article | LibreCat-ID: 5465
M. Baum and R. Kabst, “Conjoint implications on job preferences: The moderating role of involvement.,” International Journal of Human Resource Management (IJHRM)., vol. 24, no. 7, pp. 1393–1417, 2013.
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2013 | Journal Article | LibreCat-ID: 5478
M. Baum and R. Kabst, “How to attract applicants in the atlantic versus the asia-pacific region? A cross-national analysis on China, India, Germany, and Hungary.,” Journal of World Business (JWB)., vol. 48, no. 2, pp. 175–185, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 5484
I. Haus, H. Steinmetz, R. Isidor, and R. Kabst, “Gender Effects on Entrepreneurial Intention: A Meta-Analytical Structural Equation Model.,” International Journal of Gender and Entrepreneurship (IJGE), vol. 5, no. 2, pp. 130–156, 2013.
LibreCat
 

2013 | Journal Article | LibreCat-ID: 5489
H. Steinmetz, “Analyzing observed composite differences across groups: Is partial measurement invariance enough?,” European Journal of Research Methods for the Behavioral and Social Sciences., vol. 9, no. 1, pp. 1–12, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 46697
I. Garnefeld, E. Münkhoff, and K. Raum, “Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?,” presented at the 42nd EMAC Annual Conference, Istanbul, 2013.
LibreCat
 

2013 | Conference Paper | LibreCat-ID: 46696
E. Münkhoff, I. Garnefeld, and A. Bruns, “How to prolong a sales promotion – Ex-post time extension versus reframing,” presented at the 42nd EMAC Annual Conference, Istanbul, 2013.
LibreCat
 

2013 | Book | LibreCat-ID: 46643
E. Münkhoff, Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Wiesbaden: Springer Gabler, 2013.
LibreCat | DOI
 

2013 | Book Chapter | LibreCat-ID: 4944
M. Schneider, “‘Gung Ho’: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. ,” in Macht und Employment Relations , R. O. Heiko Hoßfeld, Ed. 2013.
LibreCat | Files available
 

2013 | Journal Article | LibreCat-ID: 45734
I. Garnefeld and L. Steinhoff, “Primacy versus Recency Effects in Extended Service Encounters,” Journal of Service Management, vol. 24, no. 1, pp. 64–81, 2013, doi: http://dx.doi.org/10.1108/09564231311304198.
LibreCat | DOI
 

2013 | Conference Paper | LibreCat-ID: 45749
L. Steinhoff and R. W. Palmatier, “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance,” presented at the Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.
LibreCat
 

2013 | Working Paper | LibreCat-ID: 45756
L. Steinhoff and R. W. Palmatier, Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series. 2013, pp. 13–105.
LibreCat | Files available
 

2012 | Conference Paper | LibreCat-ID: 7739
A. Eggert, I. Garnefeld, and L. Steinhoff, “The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7740
I. Garnefeld, E. Münkhoff, and A. Bruns, “I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions,” in 2012 AMA Summer Marketing Educators’ Proceedings, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7741
A. Eggert, M. Steiner, W. Ulaga, and K. Backhaus, “Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7742
T. Ritter and A. Eggert, “Dispersion of Market Activities: A Configurational Approach,” in Proceedings of the 2012 ISBM Academic Workshop, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7743
A. Eggert, E. Münkhoff, and C. Thiesbrummel, “Growing with Industrial Services - A Configurational Approach,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7744
A. Eggert, I. Garnefeld, and L. Steinhoff, “Endowed Status in Hierarchical Loyalty Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 7745
I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Growing Existing Customers’ Profitability with Customer Referral Programs,” in 2012 AMA Winter Marketing Educators’ Proceedings, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 5716
H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 5717
J. H. Schumann, N. Wünderlich, and M. S. Zimmer, “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.,” Schmalenbach Business Review, vol. 64, no. 2, pp. 141–165, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 5718
J. H. Schumann, N. Wünderlich, and F. Wangenheim, “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.,” Technovation, vol. 32, no. 2, pp. 133–143, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 6102
H. Steinmetz, C. Schwens, M. Wehner, and R. Kabst, “Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management.,” PERSONALquartely, vol. 64, no. 1, pp. 34–39, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 6103
R. Kabst and M. Baum, “Editorial: Employer Branding: Strategie, Instrumente, Umsetzung,” PERSONALquartely, vol. 64, no. 3, p. 3, 2012.
LibreCat
 

2012 | Book | LibreCat-ID: 6138
W. Weber and R. Kabst, Einführung in die Betriebswirtschaftslehre, 8th ed. Wiesbaden, 2012.
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2012 | Book Chapter | LibreCat-ID: 6148
M. Baum, C. Schwens, and R. Kabst, “Determinants of Different Types of Born Globals.,” in Handbook of Research on Born Globals, M. Gabrielsson and M. Kirpalani, Eds. Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd., 2012, pp. 36–45.
LibreCat
 

2012 | Book Chapter | LibreCat-ID: 6149
R. Isidor, C. Schwens, and R. Kabst, “Die Messung von Joint-Venture Erfolg,” in Markteintrittsstrategien - Dynamik und Komplexität, J. Zentes, Ed. 2012, pp. 193–205.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 6275
M. Schneid, H. Steinmetz, R. Isidor, and R. Kabst, “Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell,” 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 6277
R. Kabst, “Endogeneity in the behavioral sciences: An illustration with real data,” 2012.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 6281
M. C. Wehner, A. Giardini, and R. Kabst, “Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference?,” 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 4835
B. Frick, M. Á. M. Ocaña, P. G. Martinez, and M. Schneider, “The demand for individual grievance procedures in Germany and Spain: Labour law changes versus business cycle,” Estudios de economia aplicada, no. 1, pp. 12--28, 2012.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 4853
A. Eggert, J. Henseler, and S. Hollmann, “Who owns the customer? Disentangling customer loyalty in indirect distribution channels,” Journal of Supply Chain Management, no. 2, pp. 75--92, 2012.
LibreCat
 

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