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704 Publications
2017 | Conference Paper | LibreCat-ID: 3537
How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat
J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
2017 | Conference Paper | LibreCat-ID: 115
Certification Matters for Service Markets
M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
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| Files available
M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
2017 | Book Chapter | LibreCat-ID: 21130
Managementpraktiken in KMU
K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.
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| DOI
K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.
2017 | Conference Paper | LibreCat-ID: 20493
Talent management and workforce performance: The too-much-potential-talent-effect.
B.P. Krebs, in: 2017.
LibreCat
B.P. Krebs, in: 2017.
2017 | Dissertation | LibreCat-ID: 4674
The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field
A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.
LibreCat
| Files available
A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.
2017 | Journal Article | LibreCat-ID: 4836
Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action
H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.
LibreCat
H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.
2017 | Journal Article | LibreCat-ID: 4837
The customer value proposition: evolution, development, and application in marketing
A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.
LibreCat
A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.
2017 | Journal Article | LibreCat-ID: 4838
Business service outsourcing in manufacturing firms: an event study
A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
LibreCat
A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
2017 | Journal Article | LibreCat-ID: 4840
Service transition: A viable option for manufacturing companies with deteriorating financial performance?
E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.
LibreCat
E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.
2017 | Book (Editor) | LibreCat-ID: 4908
Kundenwert
S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.
LibreCat
| DOI
S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.
2017 | Journal Article | LibreCat-ID: 4933
Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat
F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
2017 | Book Chapter | LibreCat-ID: 4941
Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration
A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.
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| DOI
A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.
2017 | Book Chapter | LibreCat-ID: 4942
Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen
S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.
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| DOI
S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.
2017 | Journal Article | LibreCat-ID: 4947
Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
2017 | Journal Article | LibreCat-ID: 4949
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
LibreCat
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
2017 | Conference Paper | LibreCat-ID: 4955
A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents
N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.
LibreCat
N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.
2017 | Conference Paper | LibreCat-ID: 4956
How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances
I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat
I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
2017 | Journal Article | LibreCat-ID: 4966
The Role of Contract Types for Employees’ Public Service Motivation
C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
LibreCat
C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
2017 | Conference Paper | LibreCat-ID: 4987
Age diversity and its effects on team performance
J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.
LibreCat
J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.
2017 | Book Chapter | LibreCat-ID: 5005
Retourenmanagement zur Steigerung des Kundenwerts
I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.
LibreCat
I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.
2017 | Conference Paper | LibreCat-ID: 5328
Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers.
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.
LibreCat
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, in: Proceedings of QUIS 2017, 2017.
2017 | Conference Paper | LibreCat-ID: 5329
Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations.
H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.
LibreCat
H. Becker-Özcamlica, I. Teßmer, N. Wünderlich, in: Proceedings of the 2017 Winter Marketing Educators’ Conference, 2017.
2017 | Conference Paper | LibreCat-ID: 5479
The Loyalty Effect of Gift Purchases
A. Eggert, L. Steinhoff, C. Witte, (2017).
LibreCat
A. Eggert, L. Steinhoff, C. Witte, (2017).
2017 | Conference Paper | LibreCat-ID: 5482
Managing the Necessary Evil: Can Payment Methods Reduce Product Returns
I. Garnefeld, E. Boehm, L. Feider, (2017).
LibreCat
I. Garnefeld, E. Boehm, L. Feider, (2017).
2017 | Conference Paper | LibreCat-ID: 5483
Service Awards: Do They Help or Harm in Case of a Service Failure?
C. Cramer, E. Boehm, A. Eggert, (2017).
LibreCat
C. Cramer, E. Boehm, A. Eggert, (2017).
2017 | Report | LibreCat-ID: 1057
Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries
O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
LibreCat
| Files available
O. Sürücü, B. Mir Djawadi, S. Brangewitz, Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, Universität Paderborn, 2017.
2017 | Journal Article | LibreCat-ID: 1062
The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry
B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
LibreCat
| Files available
| DOI
B. Frick, O. Gergaud, P. Winter, Gastronomy and Tourism 2 (2017) 259-271(13).
2017 | Conference Paper | LibreCat-ID: 1095 | 
Towards a Lean Approach for Gamifying Education
T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.
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T. John, M. Feldotto, P. Hemsen, K. Klingsieck, D. Kundisch, M. Langendorf, in: Proceedings of the 25th European Conference on Information Systems (ECIS), 2017, pp. 2970–2979.
2017 | Conference Paper | LibreCat-ID: 46679
Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award)
I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.
LibreCat
I. Garnefeld, E. Böhm, L. Feider, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.
2017 | Conference Paper | LibreCat-ID: 46680
Service Awards: Do They Help or Harm in Case of a Service Failure?
C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.
LibreCat
C. Cramer, E. Böhm, A. Eggert, in: 2017 AMA Winter Academic Conference, Orlando, FL, 2017.
2017 | Journal Article | LibreCat-ID: 46638
Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action
H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55.
LibreCat
| DOI
H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Böhm, Industrial Marketing Management 66 (2017) 42–55.
2017 | Journal Article | LibreCat-ID: 46639
Business service outsourcing in manufacturing firms: an event study
A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.
LibreCat
| DOI
A. Eggert, E. Böhm, C. Cramer, Journal of Service Management 28 (2017) 476–498.
2017 | Book (Editor) | LibreCat-ID: 4954
Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition)
J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017.
LibreCat
J. Riach, A. Morbitzer, M. Koeberer, eds., Pick and Place. Englisch Für Mechatronik/Lehr-/Arbeitsbuch (3rd Edition), Klett Verlag, 2017.
2017 | Journal Article | LibreCat-ID: 4932
Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity
M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17.
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| DOI
M. Schneider, J. Flore, The International Journal of Human Resource Management (2017) 1–17.
2017 | Journal Article | LibreCat-ID: 4930
Signalling to young knowledge workers through architecture? A conjoint analysis
K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.
LibreCat
K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.
2017 | Journal Article | LibreCat-ID: 4926
Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding.
K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.
LibreCat
| Files available
K. Radermacher, M. Schneider, PERSONALquaterly (2017) 10–16.
2017 | Journal Article | LibreCat-ID: 4934
Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit.
M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.
LibreCat
| Files available
M. Schneider, J. Flore, PERSONALquaterly (2017) 45–53.
2017 | Journal Article | LibreCat-ID: 4953
Signalling to young knowledge workers through architecture? A conjoint analysis
K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.
LibreCat
K. Radermacher, M. Schneider, A. Iseke, T. Tebbe, German Journal of Human Resource Management (2017) 71--93.
2017 | Conference Paper | LibreCat-ID: 45746
The Loyalty Effect of Gift Purchases
A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.
LibreCat
A. Eggert, L. Steinhoff, C. Witte, in: 2017 Winter AMA Conference Proceedings, Orlando, 2017.
2016 | Bachelorsthesis | LibreCat-ID: 3308
Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse
R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.
LibreCat
R. Breuer, Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, Universität Paderborn, 2016.
2016 | Mastersthesis | LibreCat-ID: 3311
Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden
M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.
LibreCat
M. Amedick, Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, Universität Paderborn, 2016.
2016 | Journal Article | LibreCat-ID: 3318
Pairwise versus Pointwise Ranking: A Case Study
V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016).
LibreCat
| Files available
| DOI
V. Melnikov, E. Hüllermeier, D. Kaimann, B. Frick, Pritha Gupta, Schedae Informaticae 25 (2016).
2016 | Journal Article | LibreCat-ID: 5700
Reflections on Context in Service Research.
C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.
LibreCat
C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.
2016 | Journal Article | LibreCat-ID: 5775
"Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study"
X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016).
LibreCat
| Files available
X. Li, R. Peeters, “Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” (2016).
2016 | Journal Article | LibreCat-ID: 4839
Do customized service packages impede value capture in industrial markets?
M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165.
LibreCat
M. Steiner, A. Eggert, W. Ulaga, K. Backhaus, Journal of the Academy of Marketing Science (2016) 151--165.
2016 | Journal Article | LibreCat-ID: 4842
Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective
E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149.
LibreCat
E. Boehm, C. Backhaus, A. Eggert, T. Cummins, Journal of Strategic Contracting and Negotiation (2016) 128--149.
2016 | Journal Article | LibreCat-ID: 4843
Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations
M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296.
LibreCat
M. Steiner, N. Wiegand, A. Eggert, K. Backhaus, International Journal of Research in Marketing (2016) 276--296.
2016 | Journal Article | LibreCat-ID: 4845
Co-management of purchasing and marketing: Why, when and how?
S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.
LibreCat
S.M. Wagner, A. Eggert, Industrial Marketing Management (2016) 27--36.
2016 | Journal Article | LibreCat-ID: 4870
Verantwortung macht Sinn: Corporate Social Responsibility
R. Fahr, Personnel Quarterly Vol. 4 (2016).
LibreCat
R. Fahr, Personnel Quarterly Vol. 4 (2016).
2016 | Journal Article | LibreCat-ID: 4951
Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.
S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.
LibreCat
S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.