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111 Publications


2013 | Journal Article | LibreCat-ID: 3494
Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, International Journal of Services and Operations Management (2013) 407--425.
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3495
Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, IEEE Transactions on Engineering Management (2013) 468--482.
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3496
Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, Scandinavian Journal of Information Systems (2013) 37--68.
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2013 | Journal Article | LibreCat-ID: 3497
Augmenting Analytical CRM Strategies with Social BI
D. Beverungen, M. Eggert, M. Voigt, M. Rosemann, International Journal of Business Intelligence Research (IJBIR) (2013) 32--49.
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3498
What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook
S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information Quarterly (2013) 387--396.
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3499
Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves, J. Becker, EGovernment Review (2013) 14--15.
LibreCat
 

2013 | Book Chapter | LibreCat-ID: 5031
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3449
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa, H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3450
Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 3451
Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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