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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
Becker, Jörg, et al. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1, 2013, pp. 37--68.
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2013 | Journal Article | LibreCat-ID: 3497
Beverungen, Daniel, et al. “Augmenting Analytical CRM Strategies with Social BI.” International Journal of Business Intelligence Research (IJBIR), no. 3, 2013, pp. 32--49, doi:10.4018/ijbir.2013070103.
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| DOI
2013 | Journal Article | LibreCat-ID: 3498
Hofmann, Sara, et al. “What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.” Government Information Quarterly, no. 4, 2013, pp. 387--396, doi:10.1016/j.giq.2013.05.013.
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, Ralf, et al. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” EGovernment Review, 2013, pp. 14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, edited by Oliver Thomas and Markus Nüttgens, 2013, pp. 208--226, doi:10.1007/978-3-658-00863-5.
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| DOI
2012 | Conference Paper | LibreCat-ID: 3449
Becker, Jörg, et al. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” Dienstleistungsmodellierung 2012, 2012, pp. 208--226, doi:10.1007/978-3-658-00863-5_10.
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| DOI
2012 | Conference Paper | LibreCat-ID: 3450
Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
Becker, Jörg, et al. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.” Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 2012, pp. 1522--1531, doi:10.1109/HICSS.2012.525.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide, Tobias, et al. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” Services and Economic Development: Local and Global Challenges, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, Michael, et al. “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI.” Proceedings of the 20$^{th}$ European Conference on Information Systems, 2012, pp. 1--12.
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