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119 Publications
2013 | Journal Article | LibreCat-ID: 3496
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach,” Scandinavian Journal of Information Systems, no. 1, pp. 37--68, 2013.
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2013 | Journal Article | LibreCat-ID: 3499
R. Plattfaut et al., “Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” eGovernment Review, pp. 14--15, 2013.
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2012 | Conference Paper | LibreCat-ID: 3450
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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2012 | Conference Paper | LibreCat-ID: 3452
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach,” e-Service Journal, no. 1, pp. 45--74, 2012.
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2012 | Book Chapter | LibreCat-ID: 5032
J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing Modeling Languages for Product-Service Systems,” in Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H. Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation,” in Service Engineering --- Management, T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt, 2012, pp. 127--139.
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2011 | Conference Paper | LibreCat-ID: 3454
J. Becker, D. Beverungen, and D. Breuker, “Conceptualizing Service Network Productivity --- A Looped DEA Approach,” in XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, and H. Peter Rauer, “How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach,” in ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
J. Becker et al., “Do we need new theories on service productivity? --- Status Quo and implications from contemporary research,” in XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.
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2011 | Conference Paper | LibreCat-ID: 3457
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, and O. Müller, “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes,” in Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
J. Becker, D. Beverungen, M. Matzner, O. Müller, and J. Pöppelbuß, “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany,” in International Conference on Design Science Research in Information Systems and Technology, 2011, pp. 366--375.
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2011 | Conference Paper | LibreCat-ID: 3459
D. Beverungen, “Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis,” in 32th International Conference on Information Systems (ICIS), Shanghai, China, 2011.
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2011 | Conference Paper | LibreCat-ID: 3460
D. Beverungen, T. Kohlborn, and E. Fielt, “The Morphology of Service Bundling Settings,” in 22nd Australasian Conference on Information Systems (ACIS), Sydney, Australia, 2011.
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2011 | Conference Paper | LibreCat-ID: 3461
D. Beverungen, M. Wittchen, and J. Becker, “Where are the participants? Including motivational aspects into theorizing and design in IS Research,” in Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland, 2011.
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2011 | Conference Paper | LibreCat-ID: 3462
B. Hellingrath, J. Becker, D. Beverungen, C. Böhle, and M. Räckers, “On the Coalescence of Supply Networks and Information Systems,” in EMNet, Limassol, Zypern, 2011.
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2011 | Journal Article | LibreCat-ID: 3502
J. Becker, D. Beverungen, R. Knackstedt, and O. Müller, “Pricing of Value Bundles: A Multi-Perspective Decision Support Approach,” Enterprise Modelling and Information Systems Architectures, no. 2, pp. 54--69, 2011.
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2011 | Book Chapter | LibreCat-ID: 5038
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Integrierte Informationslogistik in der hybriden Wertschöpfung,” in Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF, I. Gatermann and M. Fleck, Eds. Frankfurt am Main, 2011, pp. 247--255.
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2011 | Book Chapter | LibreCat-ID: 5039
J. Becker, D. Beverungen, R. Knackstedt, and A. Stein, “Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling,” in Implementing International Services: A tailorable method for market assessment, modularization, and process transfer, T. Böhmann, W. Burr, T. Herrmann, and H. Krcmar, Eds. Wiesbaden, 2011, pp. 399--424.
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2010 | Conference Paper | LibreCat-ID: 3463
K. Backhaus et al., “Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel,” in 40. Jahrestagung der Gesellschaft für Informatik, Leipzig, Germany, 2010.
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2010 | Conference Paper | LibreCat-ID: 3464
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, and M. Weddeling, “Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services,” in European Conference on Information Systems, Pretoria, South Africa, 2010.
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2010 | Conference Paper | LibreCat-ID: 3465
J. Becker et al., “Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften,” in Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany, 2010.
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2010 | Conference Paper | LibreCat-ID: 3466
J. Becker, D. Beverungen, N. Blinn, and M. Nüttgens, “Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services,” in XX. International RESER Conference, Gothenburg, Sweden, 2010.
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2010 | Conference Paper | LibreCat-ID: 3467
J. Becker, D. Beverungen, M. Matzner, and O. Müller, “Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services,” in Proceedings of the IADIS Internatioal Conference e-Society 2010, Porto, Portugal, 2010, pp. 322--329.
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2010 | Conference Paper | LibreCat-ID: 3469
D. Beverungen, “Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions,” in Proceedings of the 10th European Academy of Management Conference, Rome, Italy, 2010.
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2010 | Journal Article | LibreCat-ID: 3504
J. Becker, D. Beverungen, and R. Knackstedt, “The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages,” Information Systems and e-Business Management (ISeB), no. 1, pp. 12--32, 2010.
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2010 | Journal Article | LibreCat-ID: 3505
J. Becker, D. Beverungen, R. Knackstedt, and A. Winkelmann, “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks,” Lecture Notes in Informatics, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, pp. 63--79, 2010.
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2010 | Book Chapter | LibreCat-ID: 5041
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, and S. Müller, “TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel,” in Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung, J. Becker, R. Knackstedt, O. Müller, and A. Winkelmann, Eds. Berlin, Heidelberg, 2010, pp. 161--174.
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2010 | Book Chapter | LibreCat-ID: 5059
D. Beverungen, R. Knackstedt, and A. Winkelmann, “E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden,” in Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung, J. Becker, R. Knackstedt, O. Müller, and A. Winkelmann, Eds. Berlin, Heidelberg, 2010, pp. 177--193.
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2010 | Report | LibreCat-ID: 5071
D. Institut für Normung e.V., PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin, 2010.
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2009 | Conference Paper | LibreCat-ID: 3473
J. Becker et al., “Productivity management for customer solutions --- Towards a performance management system for efficient service value networks,” in 29th International RESER Conference, Budapest, Hungary, 2009.
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2009 | Conference Paper | LibreCat-ID: 3474
J. Becker, D. Beverungen, R. Knackstedt, and M. Matzner, “Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance,” in Proceedings of the 42th Hawaii International Conference on System Sciences, Waikoloa, HI, USA, 2009.
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2009 | Conference Paper | LibreCat-ID: 3475
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “A Framework for Design Research in the Service Science Discipline,” in Americas Conference on Information Systems, San Francisco, USA, 2009.
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2009 | Conference Paper | LibreCat-ID: 3476
J. Becker, D. Beverungen, M. Matzner, and O. Müller, “Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector,” in Proceedings of the First International Symposium on Services Science (ISSS’09), 2009, pp. 75--85.
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2009 | Journal Article | LibreCat-ID: 3506
J. Becker, D. Beverungen, R. Knackstedt, and O. Müller, “Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--38, 2009.
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2009 | Report | LibreCat-ID: 5072
D. Institut für Normung e.V., PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung. 2009.
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2008 | Conference Paper | LibreCat-ID: 3477
J. Becker, D. Beverungen, and R. Knackstedt, “Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research,” in Proceedings of the 41th Hawai’i International Conference on System Sciences, Waikoloa, Hawaii, 2008.
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2008 | Conference Paper | LibreCat-ID: 3478
J. Becker, D. Beverungen, R. Knackstedt, and O. Müller, “Modeling, Customer-Specific Configuration and Calculation of Value Bundles,” in Americas Conference on Information Systems, Toronto, Canada, 2008.
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2008 | Conference Paper | LibreCat-ID: 3479
D. Beverungen, U. Kaiser, R. Knackstedt, R. Krings, and A. Stein, “Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus,” in Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008), München, 2008, pp. 735--747.
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2008 | Conference Paper | LibreCat-ID: 3480
A. Winkelmann, D. Beverungen, C. Janiesch, and J. Becker, “Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail,” in Proceedings of the 16th European Conference on Information Systems, Galway, Ireland, 2008.
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2008 | Journal Article | LibreCat-ID: 3507
D. Beverungen, R. Knackstedt, and O. Müller, “Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung --- Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte,” Wirtschaftsinformatik, no. 3, pp. 220--234, 2008.
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2008 | Book Chapter | LibreCat-ID: 5061
K. Backhaus, J. Becker, D. Beverungen, R. Knackstedt, and M. Weddeling, “Zahlungsbereitschaften für Geschäftsmodelle produktbegleitender Dienstleistungen --- Wirtschaftlichkeit bei der Vermarktung hybrider Produkte,” in Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen Beiträge der 7. Dienstleistungstagung des BMBF, I. Gatermann and M. Fleck, Eds. 2008, pp. 383--391.
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2008 | Book Chapter | LibreCat-ID: 5064
J. Becker, D. Beverungen, and R. Knackstedt, “Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel,” in Wertschöpfungsnetzwerke --- Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien, J. Becker, R. Knackstedt, and D. Pfeiffer, Eds. Heidelberg, 2008, pp. 3--31.
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2008 | Book Chapter | LibreCat-ID: 5065
J. Becker, D. Beverungen, R. Knackstedt, and O. Müller, “Konzeption einer Modellierungssprache zur softwarewerkzeugunterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel,” in Dienstleistungsmodellierung --- Methoden, Werkzeuge und Branchenlösungen, O. Thomas and M. Nüttgens, Eds. 2008, pp. 53--70.
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2008 | Book Chapter | LibreCat-ID: 5067
J. Becker, A. Winkelmann, D. Beverungen, and C. Janiesch, “Stammdatenkonzept für elektronische Verkaufsförderungsaktionen im Wertschöpfungsdreieck Hersteller, Händler und Kunde,” in Wertschöpfungsnetzwerke: Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien, J. Becker, R. Knackstedt, and D. Pfeiffer, Eds. 2008, pp. 193--208.
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2007 | Conference Paper | LibreCat-ID: 3481
K. Klose, R. Knackstedt, and D. Beverungen, “Identification of services --- A stakeholder-based approach to SOA development and its application in the area of production planning,” in Proceedings of the 15th European Conference on Information System, St. Gallen, Switzerland, 2007.
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2007 | Journal Article | LibreCat-ID: 3508
J. Becker, A. Winkelmann, D. Beverungen, and C. Janiesch, “Bereitstellung von Artikelstammdaten,” HMD --- Praxis der Wirtschaftsinformatik, no. 258, pp. 45--56, 2007.
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