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119 Publications
2024 | Journal Article | LibreCat-ID: 53130 | 
M. Stumpe, P. Dieter, G. Schryen, O. Müller, and D. Beverungen, “Designing taxi ridesharing systems with shared pick-up and drop-off locations: Insights from a computational study,” Transportation Research Part A: Policy and Practice, 2024.
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2023 | Conference Paper | LibreCat-ID: 44855
S. Hemmrich, J. Bobolz, D. Beverungen, and J. Blömer, “Designing Business Reputation Ecosystems — A Method for Issuing and Trading Monetary Ratings on a Blockchain,” presented at the ECIS 2023, 2023.
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2023 | Journal Article | LibreCat-ID: 45112
D. Beverungen et al., “Digital Responsibility – a Multilevel Framework for Responsible Digitalization,” Business & Information Systems Engineering, vol. 65, no. 4, pp. 463–474, 2023, doi: https://doi.org/10.1007/s12599-023-00822-x.
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2022 | Conference Paper | LibreCat-ID: 29146 |
P. zur Heiden, J. Priefer, and D. Beverungen, “Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid,” in Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
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2022 | Conference Paper | LibreCat-ID: 29147 |
A. Herwix and P. zur Heiden, “Context in Design Science Research: Taxonomy and Framework,” in Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
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2022 | Conference Paper | LibreCat-ID: 29148 |
P. zur Heiden and D. Beverungen, “A Renaissance of Context in Design Science Research,” in Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
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2022 | Journal Article | LibreCat-ID: 35740
C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” Electronic Markets, vol. 32, no. 1, pp. 375–396, 2022, doi: 10.1007/s12525-022-00530-6.
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2022 | Journal Article | LibreCat-ID: 35741
M. Röglinger et al., “Exogenous Shocks and Business Process Management,” Business & Information Systems Engineering, vol. 64, no. 5, pp. 669–687, 2022, doi: 10.1007/s12599-021-00740-w.
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2022 | Journal Article | LibreCat-ID: 35728
D. Beverungen, T. Hess, A. Köster, and C. Lehrer, “From private digital platforms to public data spaces: implications for the digital transformation,” Electronic Markets, vol. 32, pp. 493–501, 2022, doi: 10.1007/s12525-022-00553-z.
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2022 | Journal Article | LibreCat-ID: 35732
C. Bartelheimer, P. zur Heiden, H. Lüttenberg, and D. Beverungen, “Systematizing the lexicon of platforms in information systems: a data-driven study,” Electronic Markets, vol. 32, pp. 375–396, 2022, doi: 10.1007/s12525-022-00530-6.
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2021 | Conference Paper | LibreCat-ID: 22514 |
J.-P. Kucklick, J. Müller, D. Beverungen, and O. Müller, “Quantifying the Impact of Location Data for Real Estate Appraisal – A GIS-based Deep Learning Approach,” in European Conference on Information Systems, Virtual, 2021.
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2020 | Conference Paper | LibreCat-ID: 17087
C. I. Berendes, P. zur Heiden, M. Niemann, B. Hoffmeister, and J. Becker, “Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations,” in Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020), Virtual Conference, 2020.
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2020 | Conference Paper | LibreCat-ID: 16285 |
P. zur Heiden, C. I. Berendes, and D. Beverungen, “Designing City Center Area Recommendation Systems ,” in Proceedings of the 15th International Conference on Wirtschaftsinformatik, Potsdam, 2020.
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2020 | Journal Article | LibreCat-ID: 35723
M. W. Hoffmann et al., “Integration of Novel Sensors and Machine Learning for Predictive Maintenance in Medium Voltage Switchgear to Enable the Energy and Mobility Revolutions,” Sensors, vol. 20, no. 7, Art. no. 2099, 2020, doi: 10.3390/s20072099.
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2020 | Journal Article | LibreCat-ID: 17156
D. Beverungen et al., “Seven Paradoxes of Business Process Management in a Hyper-Connected World,” Business & Information Systems Engineering, vol. 63, pp. 145–156, 2020, doi: 10.1007/s12599-020-00646-z.
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2019 | Conference Paper | LibreCat-ID: 4517
V. Wolf, C. Bartelheimer, and D. Beverungen, “Digitalization of Work Systems—An Organizational Routines’ Perspective,” in Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), Maui, Hawaii, 2019.
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2019 | Conference Paper | LibreCat-ID: 9617
J. H. Betzing, C. Bartelheimer, M. Niemann, C. I. Berendes, and D. Beverungen, “Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail,” in Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm, 2019.
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2019 | Conference Paper | LibreCat-ID: 9708
V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature Review,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik, Siegen, Germany, 2019.
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2018 | Conference Paper | LibreCat-ID: 2861
H. Lüttenberg, C. Bartelheimer, and D. Beverungen, “Designing Predictive Maintenance for Agricultural Machines,” presented at the Twenty-Sixth European Conference on Information Systems (ECIS 2018), Portsmouth, UK, 2018.
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2018 | Conference Paper | LibreCat-ID: 3279
C. Bartelheimer, J. Hendrik Betzing, I. Berendes, and D. Beverungen, “Designing Multi-sided Community Platforms for Local High Street Retail,” in Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK, 2018.
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2018 | Conference Paper | LibreCat-ID: 3280
J. Hendrik Betzing, D. Beverungen, and J. Becker, “Design Principles for Co-Creating Digital Customer Experience in High Street Retail,” in Tagungsband Data driven X --- Turning Data into Value --- Band V, 2018, pp. 2083--2094.
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2018 | Conference Paper | LibreCat-ID: 4766
C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, and D. Beverungen, “Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language,” in Proceedings of the 39th International Conference on Information Systems, San Francisco USA, 2018.
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2018 | Newspaper Article | LibreCat-ID: 9687
D. Beverungen, V. Wolf, and C. Bartelheimer, “Dienstleistungssysteme erfolgreich digital transformieren,” Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development, 2018.
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2018 | Conference Paper | LibreCat-ID: 9709
C. Gernreich, V. Wolf, C. Bartelheimer, and C. Prinz, “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge,” in Proceedings of the 39th International Conference on Information Systems, San Francisco, USA, 2018.
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2018 | Journal Article | LibreCat-ID: 4516
D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,” Business & Information Systems Engineering, vol. 60, no. 5, pp. 377–391, 2018, doi: 10.1007/s12599-018-0526-4.
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2017 | Conference Paper | LibreCat-ID: 2860
D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, Switzerland, 2017, pp. 136–150.
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2017 | Conference Paper | LibreCat-ID: 3282
B. Klör, M. Monhof, S. Bräuer, and D. Beverungen, “Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype,” in Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Greece, 2017.
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2017 | Book Chapter | LibreCat-ID: 5028
J. Becker, M. Monhof, D. Beverungen, S. Bräuer, B. Klör, and F. Plenter, “End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme zur Entscheidungsunterstützung (EOL-IS),” in Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität,” W. Ganz, A. Kampker, and G. Satzger, Eds. Stuttgart, 2017, pp. 24--29.
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2017 | Book Chapter | LibreCat-ID: 5076
D. Beverungen and M. Matzner, “Informationsmodellierung in Dienstleistungssystemen,” in Handbuch Dienstleistungsmanagement, S. Roth and H. Corsten, Eds. München: Verlag Franz Vahlen, 2017, p. S. 519–536.
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2017 | Journal Article | LibreCat-ID: 2856
B. Barann, D. Beverungen, and O. Müller, “An open-data approach for quantifying the potential of taxi ridesharing,” Decision Support Systems, vol. 99, no. July 2017, pp. 86–95, 2017, doi: 10.1016/j.dss.2017.05.008.
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2016 | Conference Paper | LibreCat-ID: 3283
sebastian Bräuer, M. Monhof, B. Klör, and D. Beverungen, “Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model,” in Proceedings of the IEEE Conference on Business Informatics (CBI 2016), Paris, France, 2016.
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2015 | Conference Paper | LibreCat-ID: 3284
D. Beverungen, B. Klör, S. Bräuer, and M. Monhof, “Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries,” in Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster, 2015.
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2015 | Conference Paper | LibreCat-ID: 3285
B. Klör, D. Beverungen, S. Bräuer, F. Plenter, and M. Monhof, “A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems,” in Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster, 2015.
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2015 | Conference Paper | LibreCat-ID: 3437
B. Klör, S. Bräuer, D. Beverungen, and M. Monhof, “A Domain-Specific Modeling Language for Electric Vehicle Batteries,” in Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015), Osnabrück, 2015, pp. 1038--1054.
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2015 | Book | LibreCat-ID: 5068
D. Beverungen, C. Fabry , W. Ganz , M. Matzner , and G. Satzger , Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen. Stuttgart, 2015.
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2014 | Conference Paper | LibreCat-ID: 3439
B. Klör, S. Bräuer, D. Beverungen, and M. Matzner, “IT-basierte Dienstleistungen für die Elektromobilität --- Konzeptioneller Rahmen und Literaturanalyse,” in Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2014, pp. 2047--2066.
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2014 | Journal Article | LibreCat-ID: 3491
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management,” Information Systems and e-Business Management, no. 3, pp. 337--365, 2014.
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2013 | Conference Paper | LibreCat-ID: 3440
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, and H. Peter Rauer, “Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis,” in Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, 2013, p. Paper 185.
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2013 | Conference Paper | LibreCat-ID: 3441
D. Beverungen, “On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines,” in Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
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2013 | Conference Paper | LibreCat-ID: 3442
S. Dillon, E. Deakins, D. Beverungen, T. Kohlborn, S. Hofmann, and M. Räckers, “Local e-Government Transformation --- An International Comparison,” in WEBIST, Aachen, 2013, pp. 361--367.
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2013 | Conference Paper | LibreCat-ID: 3443
S. Hofmann, M. Räckers, D. Beverungen, and J. Becker, “Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks,” in Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii, 2013.
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2013 | Conference Paper | LibreCat-ID: 3444
A. Malsbender, D. Beverungen, M. Voigt, and J. Becker, “Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models,” in Proceedings of the Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA, 2013.
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2013 | Conference Paper | LibreCat-ID: 3446
A. Malsbender, J. Recker, T. Kohlborn, D. Beverungen, and S. Tanwer, “Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites,” in Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
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2013 | Conference Paper | LibreCat-ID: 3447
A. Malsbender, M. Voigt, D. Beverungen, and M. Rosemann, “Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda,” in Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 2013, pp. 1--12.
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2013 | Conference Paper | LibreCat-ID: 3448
R. Plattfaut et al., “Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia,” in Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 2013, pp. 1983--1991.
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2013 | Journal Article | LibreCat-ID: 3494
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, and H. Peter Rauer, “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector,” International Journal of Services and Operations Management, no. 3, pp. 407--425, 2013.
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2013 | Journal Article | LibreCat-ID: 3496
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach,” Scandinavian Journal of Information Systems, no. 1, pp. 37--68, 2013.
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2013 | Journal Article | LibreCat-ID: 3499
R. Plattfaut et al., “Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?,” eGovernment Review, pp. 14--15, 2013.
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2012 | Conference Paper | LibreCat-ID: 3450
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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2012 | Conference Paper | LibreCat-ID: 3452
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
D. Beverungen, R. Knackstedt, and A. Winkelmann, “Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach,” e-Service Journal, no. 1, pp. 45--74, 2012.
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2012 | Book Chapter | LibreCat-ID: 5032
J. Becker, D. Beverungen, and R. Knackstedt, “A Method for Selectively Designing Modeling Languages for Product-Service Systems,” in Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, D. Granat Janusz Dolk, Ed. Berlin, Heidelberg, 2012, pp. 87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, and H. Peter Rauer, “Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation,” in Service Engineering --- Management, T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, and O. Thomas, Eds. Norderstedt, 2012, pp. 127--139.
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2011 | Conference Paper | LibreCat-ID: 3454
J. Becker, D. Beverungen, and D. Breuker, “Conceptualizing Service Network Productivity --- A Looped DEA Approach,” in XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, and H. Peter Rauer, “How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach,” in ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
J. Becker et al., “Do we need new theories on service productivity? --- Status Quo and implications from contemporary research,” in XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.
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2011 | Conference Paper | LibreCat-ID: 3457
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, and O. Müller, “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes,” in Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
J. Becker, D. Beverungen, M. Matzner, O. Müller, and J. Pöppelbuß, “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany,” in International Conference on Design Science Research in Information Systems and Technology, 2011, pp. 366--375.
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2011 | Conference Paper | LibreCat-ID: 3459
D. Beverungen, “Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis,” in 32th International Conference on Information Systems (ICIS), Shanghai, China, 2011.
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2011 | Conference Paper | LibreCat-ID: 3460
D. Beverungen, T. Kohlborn, and E. Fielt, “The Morphology of Service Bundling Settings,” in 22nd Australasian Conference on Information Systems (ACIS), Sydney, Australia, 2011.
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2011 | Conference Paper | LibreCat-ID: 3461
D. Beverungen, M. Wittchen, and J. Becker, “Where are the participants? Including motivational aspects into theorizing and design in IS Research,” in Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland, 2011.
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2011 | Conference Paper | LibreCat-ID: 3462
B. Hellingrath, J. Becker, D. Beverungen, C. Böhle, and M. Räckers, “On the Coalescence of Supply Networks and Information Systems,” in EMNet, Limassol, Zypern, 2011.
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2011 | Journal Article | LibreCat-ID: 3502
J. Becker, D. Beverungen, R. Knackstedt, and O. Müller, “Pricing of Value Bundles: A Multi-Perspective Decision Support Approach,” Enterprise Modelling and Information Systems Architectures, no. 2, pp. 54--69, 2011.
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2011 | Book Chapter | LibreCat-ID: 5038
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuß, “Integrierte Informationslogistik in der hybriden Wertschöpfung,” in Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF, I. Gatermann and M. Fleck, Eds. Frankfurt am Main, 2011, pp. 247--255.
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2011 | Book Chapter | LibreCat-ID: 5039
J. Becker, D. Beverungen, R. Knackstedt, and A. Stein, “Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling,” in Implementing International Services: A tailorable method for market assessment, modularization, and process transfer, T. Böhmann, W. Burr, T. Herrmann, and H. Krcmar, Eds. Wiesbaden, 2011, pp. 399--424.
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2010 | Conference Paper | LibreCat-ID: 3463
K. Backhaus et al., “Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel,” in 40. Jahrestagung der Gesellschaft für Informatik, Leipzig, Germany, 2010.
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2010 | Conference Paper | LibreCat-ID: 3464
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, and M. Weddeling, “Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services,” in European Conference on Information Systems, Pretoria, South Africa, 2010.
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2010 | Conference Paper | LibreCat-ID: 3465
J. Becker et al., “Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften,” in Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany, 2010.
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2010 | Conference Paper | LibreCat-ID: 3466
J. Becker, D. Beverungen, N. Blinn, and M. Nüttgens, “Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services,” in XX. International RESER Conference, Gothenburg, Sweden, 2010.
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2010 | Conference Paper | LibreCat-ID: 3467
J. Becker, D. Beverungen, M. Matzner, and O. Müller, “Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services,” in Proceedings of the IADIS Internatioal Conference e-Society 2010, Porto, Portugal, 2010, pp. 322--329.
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2010 | Conference Paper | LibreCat-ID: 3469
D. Beverungen, “Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions,” in Proceedings of the 10th European Academy of Management Conference, Rome, Italy, 2010.
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2010 | Journal Article | LibreCat-ID: 3504
J. Becker, D. Beverungen, and R. Knackstedt, “The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages,” Information Systems and e-Business Management (ISeB), no. 1, pp. 12--32, 2010.
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2010 | Journal Article | LibreCat-ID: 3505
J. Becker, D. Beverungen, R. Knackstedt, and A. Winkelmann, “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks,” Lecture Notes in Informatics, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, pp. 63--79, 2010.
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2010 | Book Chapter | LibreCat-ID: 5041
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, and S. Müller, “TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel,” in Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung, J. Becker, R. Knackstedt, O. Müller, and A. Winkelmann, Eds. Berlin, Heidelberg, 2010, pp. 161--174.
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2010 | Book Chapter | LibreCat-ID: 5059
D. Beverungen, R. Knackstedt, and A. Winkelmann, “E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden,” in Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung, J. Becker, R. Knackstedt, O. Müller, and A. Winkelmann, Eds. Berlin, Heidelberg, 2010, pp. 177--193.
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