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119 Publications
2013 | Conference Paper | LibreCat-ID: 3440
Becker J, Beverungen D, Breuker D, Dietrich H-A, Peter Rauer H. Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis. In: Proceedings of the European Research Conference on Information Systems (ECIS) 2013. Utrecht, Netherlands; 2013:Paper 185.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3441
Beverungen D. On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines. In: Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy; 2013.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3442
Dillon S, Deakins E, Beverungen D, Kohlborn T, Hofmann S, Räckers M. Local e-Government Transformation --- An International Comparison. In: WEBIST. Aachen, Germany; 2013:361--367.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3443
Hofmann S, Räckers M, Beverungen D, Becker J. Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks. In: Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46). Maui, Hawaii; 2013.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3444
Malsbender A, Beverungen D, Voigt M, Becker J. Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models. In: Proceedings of the Americas Conference on Information Systems (AMCIS2013). Chicago, IL, USA; 2013.
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2013 | Conference Paper | LibreCat-ID: 3446
Malsbender A, Recker J, Kohlborn T, Beverungen D, Tanwer S. Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites. In: Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy; 2013.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3447
Malsbender A, Voigt M, Beverungen D, Rosemann M. Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda. In: Proceedings of the Pacific Asia Conference on Information Systems (PACIS). Jeju Island, Korea; 2013:1--12.
LibreCat
2013 | Conference Paper | LibreCat-ID: 3448
Plattfaut R, Kohlborn T, Hofmann S, et al. Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. In: Proceedings of the 46th Hawaii International Conference on System Sciences. Maui, Hawaii, USA; 2013:1983--1991. doi:10.1109/HICSS.2013.585
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3494
Becker J, Beverungen D, Breuker D, Dietrich H-A, Peter Rauer H. Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management. 2013;(3):407--425. doi:10.1504/IJSOM.2013.056796
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3495
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
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| DOI
2013 | Journal Article | LibreCat-ID: 3496
Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems. 2013;(1):37--68.
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| Download (ext.)
2013 | Journal Article | LibreCat-ID: 3497
Beverungen D, Eggert M, Voigt M, Rosemann M. Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR). 2013;(3):32--49. doi:10.4018/ijbir.2013070103
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3498
Hofmann S, Beverungen D, Räckers M, Becker J. What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly. 2013;(4):387--396. doi:10.1016/j.giq.2013.05.013
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3499
Plattfaut R, Hofmann S, Kohlborn T, et al. Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? eGovernment Review. 2013:14--15.
LibreCat
2013 | Book Chapter | LibreCat-ID: 5031
Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In: Thomas O, Nüttgens M, eds. Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität. Wiesbaden; 2013:208--226. doi:10.1007/978-3-658-00863-5
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3449
Becker J, Bernhold T, Beverungen D, et al. Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In: Dienstleistungsmodellierung 2012. Wiesbaden; 2012:208--226. doi:10.1007/978-3-658-00863-5_10
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3450
Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012. Ho Chi Minh City, Vietnam; 2012:Paper 56.
LibreCat
2012 | Conference Paper | LibreCat-ID: 3451
Becker J, Beverungen D, Knackstedt R, Peter Rauer H, Sigge D. Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012. Kauai, USA; 2012:1522--1531. doi:10.1109/HICSS.2012.525
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3452
Heide T, Tumbas S, Beverungen D, Knackstedt R, Becker J. Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In: Services and Economic Development: Local and Global Challenges. Bucharest, Romania; 2012:1--21.
LibreCat
2012 | Conference Paper | LibreCat-ID: 3453
Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In: Proceedings of the 20$^{th}$ European Conference on Information Systems. Barcelona, Spain; 2012:1--12.
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