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118 Publications


2013 | Journal Article | LibreCat-ID: 3497
Augmenting Analytical CRM Strategies with Social BI
D. Beverungen, M. Eggert, M. Voigt, M. Rosemann, International Journal of Business Intelligence Research (IJBIR) (2013) 32--49.
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2013 | Journal Article | LibreCat-ID: 3498
What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook
S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information Quarterly (2013) 387--396.
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2013 | Journal Article | LibreCat-ID: 3499
Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves, J. Becker, EGovernment Review (2013) 14--15.
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2013 | Book Chapter | LibreCat-ID: 5031
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.
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2012 | Conference Paper | LibreCat-ID: 3449
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa, H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.
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2012 | Conference Paper | LibreCat-ID: 3450
Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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2012 | Conference Paper | LibreCat-ID: 3451
Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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2012 | Conference Paper | LibreCat-ID: 3452
Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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2012 | Conference Paper | LibreCat-ID: 3453
Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI
M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
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2012 | Journal Article | LibreCat-ID: 3500
Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012) 26--40.
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2012 | Journal Article | LibreCat-ID: 3501
Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach
D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.
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2012 | Book Chapter | LibreCat-ID: 5032
A Method for Selectively Designing Modeling Languages for Product-Service Systems
J. Becker, D. Beverungen, R. Knackstedt, in: D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, Berlin, Heidelberg, 2012, pp. 87--117.
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2012 | Book Chapter | LibreCat-ID: 5034
Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, H. Peter Rauer, in: T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, O. Thomas (Eds.), Service Engineering --- Management, Norderstedt, 2012, pp. 127--139.
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2012 | Book Chapter | LibreCat-ID: 5035
Product-Service System Approaches
D. Beverungen, M. Matzner, O. Müller, J. Becker, in: A. Barros, D. Oberle (Eds.), Handbook of Service Description, New York, 2012, pp. 19--44.
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2011 | Conference Paper | LibreCat-ID: 3454
Conceptualizing Service Network Productivity --- A Looped DEA Approach
J. Becker, D. Beverungen, D. Breuker, in: XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, H. Peter Rauer, in: ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.
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2011 | Conference Paper | LibreCat-ID: 3456
Do we need new theories on service productivity? --- Status Quo and implications from contemporary research
J. Becker, D. Beverungen, R. Knackstedt, H.-A. Dietrich, D. Breuker, H. Peter Rauer, D. Sigge, in: XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.
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2011 | Conference Paper | LibreCat-ID: 3457
Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, in: Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany
J. Becker, D. Beverungen, M. Matzner, O. Müller, J. Pöppelbuß, in: H. Jain, A. P. Sinha, P. Vitharana (Eds.), International Conference on Design Science Research in Information Systems and Technology, Berlin, 2011, pp. 366--375.
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2011 | Conference Paper | LibreCat-ID: 3459
Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis
D. Beverungen, in: 32th International Conference on Information Systems (ICIS), Shanghai, China, 2011.
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