Please note that LibreCat no longer supports Internet Explorer versions 8 or 9 (or earlier).
We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.
119 Publications
2013 | Journal Article | LibreCat-ID: 3496
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, (1), 37--68.
LibreCat
| Download (ext.)
2013 | Journal Article | LibreCat-ID: 3497
Beverungen, D., Eggert, M., Voigt, M., & Rosemann, M. (2013). Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR), (3), 32--49. https://doi.org/10.4018/ijbir.2013070103
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3498
Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, (4), 387--396. https://doi.org/10.1016/j.giq.2013.05.013
LibreCat
| DOI
2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? EGovernment Review, 14--15.
LibreCat
2013 | Book Chapter | LibreCat-ID: 5031
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In O. Thomas & M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3449
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa, L., & Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Dienstleistungsmodellierung 2012 (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5_10
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3450
Becker, J., Beverungen, D., Breuker, D., & Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 (p. Paper 56). Ho Chi Minh City, Vietnam.
LibreCat
2012 | Conference Paper | LibreCat-ID: 3451
Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., & Sigge, D. (2012). Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012 (pp. 1522--1531). Kauai, USA. https://doi.org/10.1109/HICSS.2012.525
LibreCat
| DOI
2012 | Conference Paper | LibreCat-ID: 3452
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Services and Economic Development: Local and Global Challenges (pp. 1--21). Bucharest, Romania.
LibreCat
2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In Proceedings of the 20$^{th}$ European Conference on Information Systems (pp. 1--12). Barcelona, Spain.
LibreCat
2012 | Journal Article | LibreCat-ID: 3500
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, (1), 26--40.
LibreCat
2012 | Journal Article | LibreCat-ID: 3501
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. E-Service Journal, (1), 45--74.
LibreCat
2012 | Book Chapter | LibreCat-ID: 5032
Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science (pp. 87--117). Berlin, Heidelberg.
LibreCat
2012 | Book Chapter | LibreCat-ID: 5034
Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Peter Rauer, H. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, & O. Thomas (Eds.), Service Engineering --- Management (pp. 127--139). Norderstedt.
LibreCat
2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In A. Barros & D. Oberle (Eds.), Handbook of Service Description (pp. 19--44). New York. https://doi.org/10.1007/978-1-4614-1864-1_2
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 3454
Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity --- A Looped DEA Approach. In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy.
LibreCat
2011 | Conference Paper | LibreCat-ID: 3455
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Peter Rauer, H. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In ECIS 2011 Proceedings (p. Paper 111). Helsinki, Finland.
LibreCat
2011 | Conference Paper | LibreCat-ID: 3456
Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Peter Rauer, H., & Sigge, D. (2011). Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In XXI. International RESER Conference (pp. 146--147). Hamburg, Germany.
LibreCat
2011 | Conference Paper | LibreCat-ID: 3457
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA. https://doi.org/10.1109/HICSS.2011.243
LibreCat
| DOI
2011 | Conference Paper | LibreCat-ID: 3458
Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In H. Jain, A. P. Sinha, & P. Vitharana (Eds.), International Conference on Design Science Research in Information Systems and Technology (pp. 366--375). Berlin. https://doi.org/10.1007/978-3-642-20633-7_26
LibreCat
| DOI