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118 Publications


2023 | Conference Paper | LibreCat-ID: 44855
@inproceedings{Hemmrich_Bobolz_Beverungen_Blömer_2023, title={Designing Business Reputation Ecosystems — A Method for Issuing and Trading Monetary Ratings on a Blockchain}, booktitle={ECIS 2023 Research Papers}, author={Hemmrich, Simon and Bobolz, Jan and Beverungen, Daniel and Blömer, Johannes}, year={2023} }
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2023 | Journal Article | LibreCat-ID: 45112
@article{Beverungen_Kundisch_Mirbabaie_Müller_Schryen_Trang_Trier_2023, title={Digital Responsibility – a Multilevel Framework for Responsible Digitalization}, volume={65}, DOI={https://doi.org/10.1007/s12599-023-00822-x}, number={4}, journal={Business & Information Systems Engineering}, author={Beverungen, Daniel and Kundisch, Dennis and Mirbabaie, Milad and Müller, Oliver and Schryen, Guido and Trang, Simon Thanh-Nam and Trier, Matthias}, year={2023}, pages={463–474} }
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2022 | Conference Paper | LibreCat-ID: 29146 | OA
@inproceedings{zur Heiden_Priefer_Beverungen_2022, place={Honolulu, HI}, title={Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid}, booktitle={Proceedings of the 55th Hawaii International Conference on System Sciences}, author={zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel}, editor={Bui, Tung X.}, year={2022} }
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2022 | Conference Paper | LibreCat-ID: 29147 | OA
@inproceedings{Herwix_zur Heiden_2022, place={Honolulu, HI}, title={Context in Design Science Research: Taxonomy and Framework}, booktitle={Proceedings of the 55th Hawaii International Conference on System Sciences}, author={Herwix, Alexander and zur Heiden, Philipp}, editor={Bui, Tung X.}, year={2022} }
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2022 | Conference Paper | LibreCat-ID: 29148 | OA
@inproceedings{zur Heiden_Beverungen_2022, place={Honolulu, HI}, title={A Renaissance of Context in Design Science Research}, booktitle={Proceedings of the 55th Hawaii International Conference on System Sciences}, author={zur Heiden, Philipp and Beverungen, Daniel}, editor={Bui, Tung X.}, year={2022} }
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2022 | Journal Article | LibreCat-ID: 35728
@article{Beverungen_Hess_Köster_Lehrer_2022, title={From private digital platforms to public data spaces: implications for the digital transformation}, volume={32}, DOI={10.1007/s12525-022-00553-z}, number={2}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Beverungen, Daniel and Hess, Thomas and Köster, Antonia and Lehrer, Christiane}, year={2022}, pages={493–501} }
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2022 | Journal Article | LibreCat-ID: 35732
@article{Bartelheimer_zur Heiden_Lüttenberg_Beverungen_2022, title={Systematizing the lexicon of platforms in information systems: a data-driven study}, volume={32}, DOI={10.1007/s12525-022-00530-6}, number={1}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}, year={2022}, pages={375–396} }
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2022 | Journal Article | LibreCat-ID: 35741
@article{Röglinger_Plattfaut_Borghoff_Kerpedzhiev_Becker_Beverungen_vom Brocke_Van Looy_del-Río-Ortega_Rinderle-Ma_et al._2022, title={Exogenous Shocks and Business Process Management}, volume={64}, DOI={10.1007/s12599-021-00740-w}, number={5}, journal={Business & Information Systems Engineering}, publisher={Springer Science and Business Media LLC}, author={Röglinger, Maximilian and Plattfaut, Ralf and Borghoff, Vincent and Kerpedzhiev, Georgi and Becker, Jörg and Beverungen, Daniel and vom Brocke, Jan and Van Looy, Amy and del-Río-Ortega, Adela and Rinderle-Ma, Stefanie and et al.}, year={2022}, pages={669–687} }
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2022 | Journal Article | LibreCat-ID: 35740
@article{Bartelheimer_zur Heiden_Lüttenberg_Beverungen_2022, title={Systematizing the lexicon of platforms in information systems: a data-driven study}, volume={32}, DOI={10.1007/s12525-022-00530-6}, number={1}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}, year={2022}, pages={375–396} }
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2021 | Conference Paper | LibreCat-ID: 22514 | OA
@inproceedings{Kucklick_Müller_Beverungen_Müller_2021, title={Quantifying the Impact of Location Data for Real Estate Appraisal – A GIS-based Deep Learning Approach}, booktitle={European Conference on Information Systems}, author={Kucklick, Jan-Peter and Müller, Jennifer and Beverungen, Daniel and Müller, Oliver}, year={2021} }
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2020 | Conference Paper | LibreCat-ID: 17087
@inproceedings{Berendes_zur Heiden_Niemann_Hoffmeister_Becker_2020, title={Usage of Local Online Platforms in Retail: Insights from retailers’ expectations expectations}, booktitle={Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020)}, author={Berendes, Carsten Ingo and zur Heiden, Philipp and Niemann, Marco and Hoffmeister, Benedikt and Becker, Jörg}, year={2020} }
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2020 | Journal Article | LibreCat-ID: 17156
@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business Process Management in a Hyper-Connected World}, DOI={10.1007/s12599-020-00646-z}, journal={Business & Information Systems Engineering}, author={Beverungen, Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio, Claudio and van der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke, Jan and Comuzzi, Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020} }
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2020 | Conference Paper | LibreCat-ID: 16285 | OA
@inproceedings{zur Heiden_Berendes_Beverungen_2020, place={Potsdam}, title={Designing City Center Area Recommendation Systems }, DOI={doi.org/10.30844/wi_2020_e1-heiden}, booktitle={Proceedings of the 15th International Conference on Wirtschaftsinformatik}, author={zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}, year={2020} }
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2020 | Journal Article | LibreCat-ID: 35723
@article{Hoffmann_Wildermuth_Gitzel_Boyaci_Gebhardt_Kaul_Amihai_Forg_Suriyah_Leibfried_et al._2020, title={Integration of Novel Sensors and Machine Learning for Predictive Maintenance in Medium Voltage Switchgear to Enable the Energy and Mobility Revolutions}, volume={20}, DOI={10.3390/s20072099}, number={72099}, journal={Sensors}, publisher={MDPI AG}, author={Hoffmann, Martin W. and Wildermuth, Stephan and Gitzel, Ralf and Boyaci, Aydin and Gebhardt, Jörg and Kaul, Holger and Amihai, Ido and Forg, Bodo and Suriyah, Michael and Leibfried, Thomas and et al.}, year={2020} }
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2019 | Conference Paper | LibreCat-ID: 4517
@inproceedings{Wolf_Bartelheimer_Beverungen_2019, title={Digitalization of Work Systems—An Organizational Routines’ Perspective}, booktitle={Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)}, author={Wolf, Verena and Bartelheimer, Christian and Beverungen, Daniel}, year={2019} }
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2019 | Conference Paper | LibreCat-ID: 9617
@inproceedings{Betzing_Bartelheimer_Niemann_Berendes_Beverungen_2019, place={Stockholm-Uppsala, Sweden}, title={Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail}, booktitle={Proceedings of the 27th European Conference on Information Systems (ECIS)}, author={Betzing, Jan H. and Bartelheimer, Christian and Niemann, Marco and Berendes, Carsten Ingo and Beverungen, Daniel}, year={2019} }
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2019 | Conference Paper | LibreCat-ID: 9708
@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf, Verena}, year={2019} }
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2019 | Journal Article | LibreCat-ID: 12929
@article{Bräuer_Plenter_Klör_Monhof_Beverungen_Becker_2019, title={Transactions for trading used electric vehicle batteries: theoretical underpinning and information systems design principles}, DOI={10.1007/s40685-019-0091-9}, journal={Business Research}, author={Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof, Markus and Beverungen, Daniel and Becker, Jörg}, year={2019} }
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2019 | Journal Article | LibreCat-ID: 14023
@article{Beverungen_Breidbach_Poeppelbuss_Tuunainen_2019, title={Smart service systems: An interdisciplinary perspective}, DOI={10.1111/isj.12275}, journal={Information Systems Journal}, author={Beverungen, Daniel and Breidbach, Christoph F. and Poeppelbuss, Jens and Tuunainen, Virpi Kristiina}, year={2019} }
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2018 | Conference Paper | LibreCat-ID: 2861
@inproceedings{Lüttenberg_Bartelheimer_Beverungen_2018, title={Designing Predictive Maintenance for Agricultural Machines}, author={Lüttenberg, Hedda and Bartelheimer, Christian and Beverungen, Daniel}, year={2018} }
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2018 | Conference Paper | LibreCat-ID: 3279
@inproceedings{Bartelheimer_Hendrik Betzing_Berendes_Beverungen_2018, place={Portsmouth, UK}, series={ECIS ’18}, title={Designing Multi-sided Community Platforms for Local High Street Retail}, booktitle={Proceedings of the 26th European Conference on Information Systems}, author={Bartelheimer, Christian and Hendrik Betzing, Jan and Berendes, Ingo and Beverungen, Daniel}, year={2018}, collection={ECIS ’18} }
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2018 | Conference Paper | LibreCat-ID: 3280
@inproceedings{Hendrik Betzing_Beverungen_Becker_2018, place={Leuphana Universität Lüneburg}, series={MKWI ’18}, title={Design Principles for Co-Creating Digital Customer Experience in High Street Retail}, booktitle={Tagungsband Data driven X --- Turning Data into Value --- Band V}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg}, editor={Drews, Paul and Funk, Burkhardt and Niemeyer, Peter and Xie, LinEditors}, year={2018}, pages={2083--2094}, collection={MKWI ’18} }
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2018 | Journal Article | LibreCat-ID: 4516
@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4}, number={5}, journal={Business & Information Systems Engineering}, publisher={Springer Nature America, Inc}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }
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2018 | Book Chapter | LibreCat-ID: 4519
@inbook{Lüttenberg_Wolf_Beverungen_2018, place={Wiesbaden}, title={Service (Systems) Engineering für die Produktion}, DOI={10.1007/978-3-658-20905-6_3}, booktitle={Service Engineering}, publisher={Springer Fachmedien Wiesbaden}, author={Lüttenberg, Hedda and Wolf, Verena and Beverungen, Daniel}, year={2018}, pages={31–49} }
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2018 | Conference Paper | LibreCat-ID: 4766
@inproceedings{Ingo Berendes_Bartelheimer_Hendrik Betzing_Beverungen_2018, place={San Francisco, CA, USA}, series={ICIS ’18}, title={Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Ingo Berendes, C. and Bartelheimer, Christian and Hendrik Betzing, Jan and Beverungen, Daniel}, year={2018}, collection={ICIS ’18} }
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2018 | Newspaper Article | LibreCat-ID: 9687
@article{Beverungen_Wolf_Bartelheimer_2018, title={Dienstleistungssysteme erfolgreich digital transformieren}, journal={Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018} }
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2018 | Conference Paper | LibreCat-ID: 9709
@inproceedings{Gernreich_Wolf_Bartelheimer_Prinz_2018, place={San Francisco, USA}, title={The Impact of Process Automation on Manufacturers’ Long-Term Knowledge}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz, Christopher}, year={2018} }
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2018 | Book Chapter | LibreCat-ID: 5073
@inbook{Beverungen_Wolf_Bartelheimer_2018, place={Wiesbaden}, title={Digitale Transformation von Dienstleistungssystemen}, DOI={10.1007/978-3-658-22424-0_17}, booktitle={Service Business Development}, publisher={Springer Fachmedien Wiesbaden}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018}, pages={395–422} }
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2017 | Journal Article | LibreCat-ID: 2856
@article{Barann_Beverungen_Müller_2017, title={An open-data approach for quantifying the potential of taxi ridesharing}, DOI={10.1016/j.dss.2017.05.008}, journal={Decision Support Systems}, author={Barann, Benjamin and Beverungen, Daniel and Müller, Oliver}, year={2017}, pages={86--95} }
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2017 | Conference Paper | LibreCat-ID: 2860
@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }
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2017 | Conference Paper | LibreCat-ID: 3282
@inproceedings{Klör_Monhof_Bräuer_Beverungen_2017, title={Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype}, booktitle={Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)}, author={Klör, Benjamin and Monhof, Markus and Bräuer, Sebastian and Beverungen, Daniel}, year={2017} }
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2017 | Journal Article | LibreCat-ID: 3487
@article{Hendrik Betzing_Beverungen_Becker_Matzner_Schmitz_Bartelheimer_Berendes_Braun_Gadeib_Hoffen}_et al._2017, title={Interaktive, digitale Einkaufserlebnisse in Innenstädten}, DOI={10.1365/s40702-017-0343-0}, number={5}, journal={HMD Praxis der Wirtschaftsinformatik}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg and Matzner, Martin and Schmitz, Gertrud and Bartelheimer, Christian and Berendes, Carsten Ingo and Braun, Marina and Gadeib, Andera and Hoffen}, Moritz {von and et al.}, year={2017}, pages={659--671} }
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2017 | Journal Article | LibreCat-ID: 3488
@article{Beverungen_Bräuer_Plenter_Klör_Monhof_2017, title={Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study}, DOI={10.1007/s00450-016-0306-7}, number={1–2}, journal={Computer Science --- Research and Development}, author={Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof, Markus}, year={2017}, pages={195--209} }
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2017 | Journal Article | LibreCat-ID: 3490
@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={10.1007/s10257-017-0365-8}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }
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2017 | Journal Article | LibreCat-ID: 5019
@article{Klör_Monhof_Beverungen_Bräuer_2017, title={Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries}, DOI={10.1057/s41303-017-0044-3}, journal={European Journal of Information Systems (EJIS)}, author={Klör, B and Monhof, M and Beverungen, Daniel and Bräuer, S}, year={2017}, pages={1--19} }
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2017 | Book Chapter | LibreCat-ID: 5028
@inbook{Becker_Monhof_Beverungen_Bräuer_Klör_Plenter_2017, place={Stuttgart}, title={End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme zur Entscheidungsunterstützung (EOL-IS)}, booktitle={Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”}, author={Becker, Jörg and Monhof, Markus and Beverungen, Daniel and Bräuer, Sebastian and Klör, Benjamin and Plenter, Florian}, editor={Ganz, Walter and Kampker, Achim and Satzger, GerhardEditors}, year={2017}, pages={24--29} }
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2017 | Book Chapter | LibreCat-ID: 5076
@inbook{Beverungen_Matzner_2017, place={München}, title={Informationsmodellierung in Dienstleistungssystemen}, booktitle={Handbuch Dienstleistungsmanagement}, publisher={Verlag Franz Vahlen}, author={Beverungen, Daniel and Matzner, Martin }, editor={Roth, Stefan and Corsten, HansEditors}, year={2017}, pages={S. 519–536} }
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2017 | Journal Article | LibreCat-ID: 17158
@article{Beverungen_Müller_Matzner_Mendling_vom Brocke_2017, title={Conceptualizing smart service systems}, DOI={10.1007/s12525-017-0270-5}, journal={Electronic Markets}, author={Beverungen, Daniel and Müller, Oliver and Matzner, Martin and Mendling, Jan and vom Brocke, Jan}, year={2017}, pages={7–18} }
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2016 | Conference Paper | LibreCat-ID: 3283
@inproceedings{Bräuer_Monhof_Klör_Beverungen_2016, place={Paris, France}, title={Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model}, booktitle={Proceedings of the IEEE Conference on Business Informatics (CBI 2016)}, author={Bräuer, sebastian and Monhof, Markus and Klör, Benjamin and Beverungen, Daniel}, year={2016} }
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2015 | Conference Paper | LibreCat-ID: 3284
@inproceedings{Beverungen_Klör_Bräuer_Monhof_2015, place={Münster}, title={Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries}, booktitle={Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}, author={Beverungen, Daniel and Klör, Benjamin and Bräuer, Sebastian and Monhof, Markus }, year={2015} }
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2015 | Conference Paper | LibreCat-ID: 3285
@inproceedings{Klör_Beverungen_Bräuer_Plenter_Monhof_2015, place={Münster}, title={A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems}, booktitle={Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}, author={Klör, Benjamin and Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Monhof, Markus}, year={2015} }
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2015 | Conference Paper | LibreCat-ID: 3437
@inproceedings{Klör_Bräuer_Beverungen_Monhof_2015, place={Osnabrück}, title={A Domain-Specific Modeling Language for Electric Vehicle Batteries}, booktitle={Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015)}, author={Klör, Benjamin and Bräuer, Sebastian and Beverungen, Daniel and Monhof, Markus}, year={2015}, pages={1038--1054} }
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2015 | Conference Paper | LibreCat-ID: 3438
@inproceedings{Monhof_Beverungen_Klör_Bräuer_2015, place={Dublin, Ireland}, series={Lecture Notes in Computer Science}, title={Extending Battery Management Systems for Making Informed Decisions on Battery Reuse}, DOI={10.1007/978-3-319-18714-3_37}, booktitle={New Horizons in Design Science: Broadening the Research Agenda}, author={Monhof, Markus and Beverungen, Daniel and Klör, Benjamin and Bräuer, Sebastian}, editor={Donnellan, Brian and Helfert, Markus and Kenneally, Jim and VanderMeer, Debra and Rothenberger, Marcus and Winter, RobertEditors}, year={2015}, pages={447--454}, collection={Lecture Notes in Computer Science} }
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2015 | Book | LibreCat-ID: 5068
@book{Beverungen_Fabry _Ganz _Matzner _Satzger _2015, place={Stuttgart}, title={Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen}, author={Beverungen, Daniel and Fabry , Christian and Ganz , Walter and Matzner , Martin and Satzger , Gerhard}, year={2015} }
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2014 | Conference Paper | LibreCat-ID: 3439
@inproceedings{Klör_Bräuer_Beverungen_Matzner_2014, place={Paderborn}, title={IT-basierte Dienstleistungen für die Elektromobilität --- Konzeptioneller Rahmen und Literaturanalyse}, booktitle={Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014)}, author={Klör, Benjamin and Bräuer, Sebastian and Beverungen, Daniel and Matzner, Martin}, year={2014}, pages={2047--2066} }
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2014 | Journal Article | LibreCat-ID: 3491
@article{Becker_Beverungen_Knackstedt_Peter Rauer_Sigge_2014, title={On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management}, DOI={10.1007/s10257-013-0219-y}, number={3}, journal={Information Systems and e-Business Management}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}, year={2014}, pages={337--365} }
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2014 | Journal Article | LibreCat-ID: 3492
@article{Beverungen_2014, title={Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines}, DOI={10.1007/s12599-014-0335-3}, number={4}, journal={Business and Information Systems Engineering}, author={Beverungen, Daniel}, year={2014}, pages={191--202} }
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2014 | Journal Article | LibreCat-ID: 3493
@article{Beverungen_2014, title={Über das Zusammenwirken der Gestaltung und Emergenz von Geschäftsprozessen als Organisationsroutinen}, DOI={10.1007/s11576-014-0425-3}, number={4}, journal={WIRTSCHAFTSINFORMATIK}, author={Beverungen, Daniel}, year={2014}, pages={209--222} }
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2014 | Book Chapter | LibreCat-ID: 5029
@inbook{Backhaus_Becker_Beverungen_Breuker_Bröker_Alexander Brüne_Dietrich_Knackstedt_Peter Rauer_Reichle_et al._2014, title={Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA)}, DOI={10.1007/978-3-658-04086-4_2}, booktitle={Produktivität von Dienstleistungen}, author={Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Bröker, Ole and Alexander Brüne, Philipp and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans and Reichle, Florian and et al.}, editor={Möller, K and Schultze, WEditors}, year={2014}, pages={53--133} }
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2013 | Conference Paper | LibreCat-ID: 3440
@inproceedings{Becker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, place={Utrecht, Netherlands}, title={Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis}, booktitle={Proceedings of the European Research Conference on Information Systems (ECIS) 2013}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}, year={2013}, pages={Paper 185} }
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