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110 Publications


2014 | Journal Article | LibreCat-ID: 3493
Beverungen, Daniel. “Über Das Zusammenwirken Der Gestaltung Und Emergenz von Geschäftsprozessen Als Organisationsroutinen.” WIRTSCHAFTSINFORMATIK, no. 4 (2014): 209--222. https://doi.org/10.1007/s11576-014-0425-3.
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2013 | Conference Paper | LibreCat-ID: 3441
Beverungen, Daniel. “On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines.” In Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy, 2013.
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2013 | Conference Paper | LibreCat-ID: 3446
Malsbender, Andrea, Jan Recker, Thomas Kohlborn, Daniel Beverungen, and Satya Tanwer. “Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites.” In Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy, 2013.
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2013 | Book Chapter | LibreCat-ID: 5031
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanessa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” In Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, edited by Oliver Thomas and Markus Nüttgens, 208--226. Wiesbaden, 2013. https://doi.org/10.1007/978-3-658-00863-5.
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2013 | Journal Article | LibreCat-ID: 3496
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1 (2013): 37--68.
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2013 | Conference Paper | LibreCat-ID: 3442
Dillon, S, E Deakins, Daniel Beverungen, T Kohlborn, S Hofmann, and M Räckers. “Local E-Government Transformation --- An International Comparison.” In WEBIST, 361--367. Aachen, Germany, 2013.
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2013 | Conference Paper | LibreCat-ID: 3447
Malsbender, Andrea, Matthias Voigt, Daniel Beverungen, and Michael Rosemann. “Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda.” In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), 1--12. Jeju Island, Korea, 2013.
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2013 | Journal Article | LibreCat-ID: 3497
Beverungen, Daniel, Mathias Eggert, Matthias Voigt, and Michael Rosemann. “Augmenting Analytical CRM Strategies with Social BI.” International Journal of Business Intelligence Research (IJBIR), no. 3 (2013): 32--49. https://doi.org/10.4018/ijbir.2013070103.
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2013 | Conference Paper | LibreCat-ID: 3443
Hofmann, Sara, Michael Räckers, Daniel Beverungen, and Jörg Becker. “Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks.” In Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46). Maui, Hawaii, 2013.
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2013 | Conference Paper | LibreCat-ID: 3448
Plattfaut, Ralf, Thomas Kohlborn, Sara Hofmann, Daniel Beverungen, Björn Niehaves, Michael Räckers, and Jörg Becker. “Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia.” In Proceedings of the 46th Hawaii International Conference on System Sciences, 1983--1991. Maui, Hawaii, USA, 2013. https://doi.org/10.1109/HICSS.2013.585.
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2013 | Journal Article | LibreCat-ID: 3498
Hofmann, Sara, Daniel Beverungen, Michael Räckers, and Jörg Becker. “What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.” Government Information Quarterly, no. 4 (2013): 387--396. https://doi.org/10.1016/j.giq.2013.05.013.
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2013 | Conference Paper | LibreCat-ID: 3444
Malsbender, Andrea, Daniel Beverungen, Matthias Voigt, and Jörg Becker. “Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models.” In Proceedings of the Americas Conference on Information Systems (AMCIS2013). Chicago, IL, USA, 2013.
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2013 | Journal Article | LibreCat-ID: 3494
Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, and Hans Peter Rauer. “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector.” International Journal of Services and Operations Management, no. 3 (2013): 407--425. https://doi.org/10.1504/IJSOM.2013.056796.
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2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, Ralf, Sara Hofmann, Thomas Kohlborn, Daniel Beverungen, Michael Räckers, Björn Niehaves, and Jörg Becker. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” EGovernment Review, 2013, 14--15.
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2013 | Conference Paper | LibreCat-ID: 3440
Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, and Hans Peter Rauer. “Performance Benchmarking for Designing Interaction Routines --- Managing Trade-Offs in Service Co-Creation with the Data Envelopment Analysis.” In Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Paper 185. Utrecht, Netherlands, 2013.
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2013 | Journal Article | LibreCat-ID: 3495
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects.” IEEE Transactions on Engineering Management, no. 3 (2013): 468--482. https://doi.org/10.1109/TEM.2012.2214770.
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2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, Michael, Mathias Eggert, Matthias Voigt, and Daniel Beverungen. “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI.” In Proceedings of the 20$^{th}$ European Conference on Information Systems, 1--12. Barcelona, Spain, 2012.
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2012 | Journal Article | LibreCat-ID: 3500
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanessa, and Hans Peter Rauer. “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management.” Enterprise Modelling and Information Systems Architectures, no. 1 (2012): 26--40.
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2012 | Book Chapter | LibreCat-ID: 5032
Becker, Jörg, Daniel Beverungen, and Ralf Knackstedt. “A Method for Selectively Designing Modeling Languages for Product-Service Systems.” In Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, edited by Daniel; Granat Janusz Dolk, 87--117. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg, 2012.
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2012 | Conference Paper | LibreCat-ID: 3450
Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Paper 56. Ho Chi Minh City, Vietnam, 2012.
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2012 | Journal Article | LibreCat-ID: 3501
Beverungen, Daniel, Ralf Knackstedt, and Axel Winkelmann. “Identifying E-Service Potential from Business Process Models --- A Theory Nexus Approach.” E-Service Journal, no. 1 (2012): 45--74.
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2012 | Conference Paper | LibreCat-ID: 3449
Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.” In Dienstleistungsmodellierung 2012, 208--226. Wiesbaden, 2012. https://doi.org/10.1007/978-3-658-00863-5_10.
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2012 | Conference Paper | LibreCat-ID: 3451
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.” In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 1522--1531. Kauai, USA, 2012. https://doi.org/10.1109/HICSS.2012.525.
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2012 | Book Chapter | LibreCat-ID: 5034
Becker, Jörg, Ralf Knackstedt, Daniel Beverungen, Hanns-Alexander Dietrich, Dominic Breuker, and Hans Peter Rauer. “Ansätze Zur Methodischen Unterstützung Der Konstruktion von Produktivitätsmodellen Für Die Data Envelopment Analysis --- Entwicklung Eines Softwareprototypen Zur Umsetzung Und Evaluation.” In Service Engineering --- Management, edited by Tilo Böhmann, Ralf Knackstedt, Jan Marco Leimeister, Markus Nüttgens, and Oliver Thomas, 127--139. Norderstedt, 2012.
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2012 | Conference Paper | LibreCat-ID: 3452
Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg Becker. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” In Services and Economic Development: Local and Global Challenges, 1--21. Bucharest, Romania, 2012.
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2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, Daniel, Martin Matzner, Oliver Müller, and Jörg Becker. “Product-Service System Approaches.” In Handbook of Service Description, edited by Alistair Barros and Daniel Oberle, 19--44. New York, 2012. https://doi.org/10.1007/978-1-4614-1864-1_2.
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2011 | Conference Paper | LibreCat-ID: 3460
Beverungen, Daniel, Thomas Kohlborn, and Erwin Fielt. “The Morphology of Service Bundling Settings.” In 22nd Australasian Conference on Information Systems (ACIS). Sydney, Australia, 2011.
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2011 | Conference Paper | LibreCat-ID: 3458
Becker, Jörg, Daniel Beverungen, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany.” In Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011, edited by Hemant Jain, Atish P. Sinha, and Padmal Vitharana, 366--375. Lecture Notes in Computer Science. Berlin, 2011. https://doi.org/10.1007/978-3-642-20633-7_26.
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2011 | Conference Paper | LibreCat-ID: 3454
Becker, Jörg, Daniel Beverungen, and Dominic Breuker. “Conceptualizing Service Network Productivity --- A Looped DEA Approach.” In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy, 2011.
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2011 | Conference Paper | LibreCat-ID: 3459
Beverungen, Daniel. “Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis.” In 32th International Conference on Information Systems (ICIS). Shanghai, China, 2011.
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2011 | Conference Paper | LibreCat-ID: 3461
Beverungen, Daniel, Marion Wittchen, and Jörg Becker. “Where Are the Participants? Including Motivational Aspects into Theorizing and Design in IS Research.” In Proceedings of the 19th European Conference on Information Systems. Helsinki, Finland, 2011.
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2011 | Conference Paper | LibreCat-ID: 3455
Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, Ralf Knackstedt, and Hans Peter Rauer. “How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach.” In ECIS 2011 Proceedings, Paper 111. Helsinki, Finland, 2011.
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2011 | Conference Paper | LibreCat-ID: 3462
Hellingrath, Bernd, Jörg Becker, Daniel Beverungen, Carsten Böhle, and Michael Räckers. “On the Coalescence of Supply Networks and Information Systems.” In EMNet. Limassol, Zypern, 2011.
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2011 | Book Chapter | LibreCat-ID: 5038
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Integrierte Informationslogistik in Der Hybriden Wertschöpfung.” In Mit Dienstleistungen Die Zukunft Gestalten: Impulse Aus Forschung Und Praxis. Beiträge Der 8. Dienstleistungstagung Des BMBF, edited by Inken Gatermann and Myriam Fleck, 247--255. Frankfurt am Main, 2011.
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2011 | Conference Paper | LibreCat-ID: 3456
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hanns-Alexander Dietrich, Dominic Breuker, Hans Peter Rauer, and Daniel Sigge. “Do We Need New Theories on Service Productivity? --- Status Quo and Implications from Contemporary Research.” In XXI. International RESER Conference, 146--147. Hamburg, Germany, 2011.
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2011 | Book Chapter | LibreCat-ID: 5039
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, and Armin Stein. “Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling.” In Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, edited by T Böhmann, W Burr, T Herrmann, and H Krcmar, 399--424. Wiesbaden, 2011.
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2011 | Journal Article | LibreCat-ID: 3502
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, and Oliver Müller. “Pricing of Value Bundles: A Multi-Perspective Decision Support Approach.” Enterprise Modelling and Information Systems Architectures, no. 2 (2011): 54--69.
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2011 | Conference Paper | LibreCat-ID: 3457
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, and Oliver Müller. “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes.” In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA, 2011. https://doi.org/10.1109/HICSS.2011.243.
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2010 | Conference Paper | LibreCat-ID: 3465
Becker, Jörg, Daniel Beverungen, Nadine Blinn, Michael Fellmann, Ralf Knackstedt, Markus Nüttgens, and Oliver Thomas. “Produktivitätsmanagement Hybrider Leistungsbündel --- Auf Dem Weg Zu Einer Produktivitätsmanagementsystematik Für Effiziente Wertschöpfungspartnerschaften.” In Proceedings of the Multikonferenz Wirtschaftsinformatik. Göttingen, Germany, 2010.
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2010 | Journal Article | LibreCat-ID: 3504
Becker, Jörg, Daniel Beverungen, and Ralf Knackstedt. “The Challenge of Conceptual Modeling for Product-Service Systems --- Status-Quo and Perspectives for Reference Models and Modeling Languages.” Information Systems and E-Business Management (ISeB), no. 1 (2010): 12--32.
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2010 | Conference Paper | LibreCat-ID: 3466
Becker, Jörg, Daniel Beverungen, Nadine Blinn, and Markus Nüttgens. “Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services.” In XX. International RESER Conference. Gothenburg, Sweden, 2010.
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2010 | Journal Article | LibreCat-ID: 3505
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, and Axel Winkelmann. “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks.” Lecture Notes in Informatics, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC (2010): 63--79.
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2010 | Book | LibreCat-ID: 5070
Weddeling, Matthias, Michael Steiner, Oliver Müller, Ralf Knackstedt, Jörg Becker, Klaus Backhaus, Daniel Beverungen, and Margarethe Frohs. Vermarktung Hybrider Leistungsbündel. Berlin, Heidelberg: Springer Berlin Heidelberg, 2010. https://doi.org/10.1007/978-3-642-12830-1.
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2010 | Report | LibreCat-ID: 5071
Institut für Normung e.V., Deutsches. PAS 1091: Schnittstellenspezifikationen Zur Integration von Sach- Und Dienstleistung. Berlin, 2010.
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2010 | Conference Paper | LibreCat-ID: 3467
Becker, Jörg, Daniel Beverungen, Martin Matzner, and Oliver Müller. “Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services.” In Proceedings of the IADIS Internatioal Conference E-Society 2010, edited by Piet Kommers and Pedro Isaías, 322--329. Porto, Portugal, 2010.
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2010 | Conference Paper | LibreCat-ID: 3463
Backhaus, Klaus, Jörg Becker, Daniel Beverungen, Ole Broeker, Ralf Knackstedt, Anna Nikula, and Robert Wilken. “Produktivitätsbenchmarking Als Bestandteil Eines Integrierten Ansatzes Zur Vermarktung Hybrider Leistungsbündel.” In 40. Jahrestagung Der Gesellschaft Für Informatik. Leipzig, Germany, 2010.
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2010 | Book Chapter | LibreCat-ID: 5041
Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Oliver Müller, and Steffen Müller. “TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung Für Hybride Leistungsbündel.” In Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, edited by Jörg Becker, Ralf Knackstedt, Oliver Müller, and Axel Winkelmann, 161--174. Berlin, Heidelberg, 2010. https://doi.org/10.1007/978-3-642-11859-3_10.
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2010 | Conference Paper | LibreCat-ID: 3468
Becker, Jörg, Daniel Beverungen, Martin Matzner, and Oliver Müller. “Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services.” In Exploring Service Sciences, edited by Jean-Henry Morin, Jolita Ralyté, and Mehdi Snene, 282--288. Lecture Notes in Business Information Processing (LNBIP). Berlin, 2010. https://doi.org/10.1007/978-3-642-14319-9_25.
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2010 | Conference Paper | LibreCat-ID: 3469
Beverungen, Daniel. “Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions.” In Proceedings of the 10th European Academy of Management Conference. Rome, Italy, 2010.
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2010 | Book Chapter | LibreCat-ID: 5059
Beverungen, Daniel, Ralf Knackstedt, and Axel Winkelmann. “E-Services Im Handel --- Auffindung Und Dokumentation von Potenzialen Zur Digitalisierung von Dienstleistungen Für Hersteller Und Kunden.” In Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, edited by Jörg Becker, Ralf Knackstedt, Oliver Müller, and Axel Winkelmann, 177--193. Berlin, Heidelberg, 2010. https://doi.org/10.1007/978-3-642-11859-3_11.
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