Please note that LibreCat no longer supports Internet Explorer versions 8 or 9 (or earlier).

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

118 Publications


2013 | Journal Article | LibreCat-ID: 3497
Beverungen, D., Eggert, M., Voigt, M., & Rosemann, M. (2013). Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR), (3), 32--49. https://doi.org/10.4018/ijbir.2013070103
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3498
Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, (4), 387--396. https://doi.org/10.1016/j.giq.2013.05.013
LibreCat | DOI
 

2013 | Journal Article | LibreCat-ID: 3499
Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government? EGovernment Review, 14--15.
LibreCat
 

2013 | Book Chapter | LibreCat-ID: 5031
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In O. Thomas & M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3449
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanesa, L., & Peter Rauer, H. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Dienstleistungsmodellierung 2012 (pp. 208--226). Wiesbaden. https://doi.org/10.1007/978-3-658-00863-5_10
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3450
Becker, J., Beverungen, D., Breuker, D., & Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 (p. Paper 56). Ho Chi Minh City, Vietnam.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 3451
Becker, J., Beverungen, D., Knackstedt, R., Peter Rauer, H., & Sigge, D. (2012). Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012 (pp. 1522--1531). Kauai, USA. https://doi.org/10.1109/HICSS.2012.525
LibreCat | DOI
 

2012 | Conference Paper | LibreCat-ID: 3452
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Services and Economic Development: Local and Global Challenges (pp. 1--21). Bucharest, Romania.
LibreCat
 

2012 | Conference Paper | LibreCat-ID: 3453
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In Proceedings of the 20$^{th}$ European Conference on Information Systems (pp. 1--12). Barcelona, Spain.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 3500
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Vanessa, L., & Peter Rauer, H. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, (1), 26--40.
LibreCat
 

2012 | Journal Article | LibreCat-ID: 3501
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. E-Service Journal, (1), 45--74.
LibreCat
 

2012 | Book Chapter | LibreCat-ID: 5032
Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science (pp. 87--117). Berlin, Heidelberg.
LibreCat
 

2012 | Book Chapter | LibreCat-ID: 5034
Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Peter Rauer, H. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, & O. Thomas (Eds.), Service Engineering --- Management (pp. 127--139). Norderstedt.
LibreCat
 

2012 | Book Chapter | LibreCat-ID: 5035
Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In A. Barros & D. Oberle (Eds.), Handbook of Service Description (pp. 19--44). New York. https://doi.org/10.1007/978-1-4614-1864-1_2
LibreCat | DOI
 

2011 | Conference Paper | LibreCat-ID: 3454
Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity --- A Looped DEA Approach. In XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3455
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Peter Rauer, H. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In ECIS 2011 Proceedings (p. Paper 111). Helsinki, Finland.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3456
Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Peter Rauer, H., & Sigge, D. (2011). Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In XXI. International RESER Conference (pp. 146--147). Hamburg, Germany.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3457
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA. https://doi.org/10.1109/HICSS.2011.243
LibreCat | DOI
 

2011 | Conference Paper | LibreCat-ID: 3458
Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In H. Jain, A. P. Sinha, & P. Vitharana (Eds.), International Conference on Design Science Research in Information Systems and Technology (pp. 366--375). Berlin. https://doi.org/10.1007/978-3-642-20633-7_26
LibreCat | DOI
 

2011 | Conference Paper | LibreCat-ID: 3459
Beverungen, D. (2011). Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In 32th International Conference on Information Systems (ICIS). Shanghai, China.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3460
Beverungen, D., Kohlborn, T., & Fielt, E. (2011). The Morphology of Service Bundling Settings. In 22nd Australasian Conference on Information Systems (ACIS). Sydney, Australia.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3461
Beverungen, D., Wittchen, M., & Becker, J. (2011). Where are the participants? Including motivational aspects into theorizing and design in IS Research. In Proceedings of the 19th European Conference on Information Systems. Helsinki, Finland.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 3462
Hellingrath, B., Becker, J., Beverungen, D., Böhle, C., & Räckers, M. (2011). On the Coalescence of Supply Networks and Information Systems. In EMNet. Limassol, Zypern.
LibreCat
 

2011 | Journal Article | LibreCat-ID: 3502
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2011). Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures, (2), 54--69.
LibreCat | Download (ext.)
 

2011 | Book Chapter | LibreCat-ID: 5038
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Integrierte Informationslogistik in der hybriden Wertschöpfung. In I. Gatermann & M. Fleck (Eds.), Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF (pp. 247--255). Frankfurt am Main.
LibreCat
 

2011 | Book Chapter | LibreCat-ID: 5039
Becker, J., Beverungen, D., Knackstedt, R., & Stein, A. (2011). Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling. In T. Böhmann, W. Burr, T. Herrmann, & H. Krcmar (Eds.), Implementing International Services: A tailorable method for market assessment, modularization, and process transfer (pp. 399--424). Wiesbaden.
LibreCat
 

2010 | Conference Paper | LibreCat-ID: 3463
Backhaus, K., Becker, J., Beverungen, D., Broeker, O., Knackstedt, R., Nikula, A., & Wilken, R. (2010). Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In 40. Jahrestagung der Gesellschaft für Informatik. Leipzig, Germany.
LibreCat
 

2010 | Conference Paper | LibreCat-ID: 3464
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., & Weddeling, M. (2010). Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In European Conference on Information Systems. Pretoria, South Africa.
LibreCat | Download (ext.)
 

2010 | Conference Paper | LibreCat-ID: 3465
Becker, J., Beverungen, D., Blinn, N., Fellmann, M., Knackstedt, R., Nüttgens, M., & Thomas, O. (2010). Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften. In Proceedings of the Multikonferenz Wirtschaftsinformatik. Göttingen, Germany.
LibreCat
 

2010 | Conference Paper | LibreCat-ID: 3466
Becker, J., Beverungen, D., Blinn, N., & Nüttgens, M. (2010). Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In XX. International RESER Conference. Gothenburg, Sweden.
LibreCat
 

2010 | Conference Paper | LibreCat-ID: 3467
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services. In P. Kommers & P. Isaías (Eds.), Proceedings of the IADIS Internatioal Conference e-Society 2010 (pp. 322--329). Porto, Portugal.
LibreCat | Download (ext.)
 

2010 | Conference Paper | LibreCat-ID: 3468
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In J.-H. Morin, J. Ralyté, & M. Snene (Eds.), Exploring Service Sciences (pp. 282--288). Berlin. https://doi.org/10.1007/978-3-642-14319-9_25
LibreCat | DOI
 

2010 | Conference Paper | LibreCat-ID: 3469
Beverungen, D. (2010). Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions. In Proceedings of the 10th European Academy of Management Conference. Rome, Italy.
LibreCat
 

2010 | Journal Article | LibreCat-ID: 3503
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M., … Steiner, M. (2010). Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets, (2), 131--146. https://doi.org/10.1007/s12525-010-0032-0
LibreCat | DOI
 

2010 | Journal Article | LibreCat-ID: 3504
Becker, J., Beverungen, D., & Knackstedt, R. (2010). The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and E-Business Management (ISeB), (1), 12--32.
LibreCat
 

2010 | Journal Article | LibreCat-ID: 3505
Becker, J., Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics, (INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC), 63--79.
LibreCat
 

2010 | Book Chapter | LibreCat-ID: 5041
Becker, J., Beverungen, D., Knackstedt, R., Müller, O., & Müller, S. (2010). TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In J. Becker, R. Knackstedt, O. Müller, & A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 161--174). Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11859-3_10
LibreCat | DOI
 

2010 | Book Chapter | LibreCat-ID: 5059
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In J. Becker, R. Knackstedt, O. Müller, & A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 177--193). Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-11859-3_11
LibreCat | DOI
 

2010 | Book | LibreCat-ID: 5070
Weddeling, M., Steiner, M., Müller, O., Knackstedt, R., Becker, J., Backhaus, K., … Frohs, M. (2010). Vermarktung hybrider Leistungsbündel. Berlin, Heidelberg: Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-642-12830-1
LibreCat | DOI
 

2010 | Report | LibreCat-ID: 5071
Institut für Normung e.V., D. (2010). PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin.
LibreCat
 

2009 | Conference Paper | LibreCat-ID: 3473
Becker, J., Beverungen, D., Blinn, N., Knackstedt, R., Nüttgens, M., Thomas, O., & Fellmann, M. (2009). Productivity management for customer solutions --- Towards a performance management system for efficient service value networks. In 29th International RESER Conference. Budapest, Hungary.
LibreCat
 

2009 | Conference Paper | LibreCat-ID: 3474
Becker, J., Beverungen, D., Knackstedt, R., & Matzner, M. (2009). Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In Proceedings of the 42th Hawaii International Conference on System Sciences. Waikoloa, HI, USA. https://doi.org/10.1109/HICSS.2009.127
LibreCat | DOI
 

2009 | Conference Paper | LibreCat-ID: 3475
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A Framework for Design Research in the Service Science Discipline. In Americas Conference on Information Systems. San Francisco, USA.
LibreCat | Download (ext.)
 

2009 | Conference Paper | LibreCat-ID: 3476
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In R. Alt, K.-P. Fähnrich, & B. Franczyk (Eds.), Proceedings of the First International Symposium on Services Science (ISSS’09) (pp. 75--85). Berlin.
LibreCat
 

2009 | Journal Article | LibreCat-ID: 3506
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2009). Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles. Enterprise Modelling and Information Systems Architectures, (1), 26--38.
LibreCat | Download (ext.)
 

2009 | Report | LibreCat-ID: 5072
Institut für Normung e.V., D. (2009). PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung.
LibreCat
 

2008 | Conference Paper | LibreCat-ID: 3477
Becker, J., Beverungen, D., & Knackstedt, R. (2008). Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research. In Proceedings of the 41th Hawai’i International Conference on System Sciences. Waikoloa, Hawaii.
LibreCat
 

2008 | Conference Paper | LibreCat-ID: 3478
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Modeling, Customer-Specific Configuration and Calculation of Value Bundles. In Americas Conference on Information Systems. Toronto, Canada.
LibreCat | Download (ext.)
 

2008 | Conference Paper | LibreCat-ID: 3479
Beverungen, D., Kaiser, U., Knackstedt, R., Krings, R., & Stein, A. (2008). Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008) (pp. 735--747). München.
LibreCat
 

2008 | Conference Paper | LibreCat-ID: 3480
Winkelmann, A., Beverungen, D., Janiesch, C., & Becker, J. (2008). Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail. In Proceedings of the 16th European Conference on Information Systems. Galway, Ireland.
LibreCat
 

Filters and Search Terms

department=526

Search

Filter Publications

Display / Sort

Citation Style: APA

Export / Embed