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103 Publications


2019 | Conference Paper | LibreCat-ID: 9617
@inproceedings{Betzing_Bartelheimer_Niemann_Berendes_Beverungen_2019, place={Stockholm-Uppsala, Sweden}, title={Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail}, booktitle={Proceedings of the 27th European Conference on Information Systems (ECIS)}, author={Betzing, Jan H. and Bartelheimer, Christian and Niemann, Marco and Berendes, Carsten Ingo and Beverungen, Daniel}, year={2019} }
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2019 | Conference Paper | LibreCat-ID: 4517
@inproceedings{Wolf_Bartelheimer_Beverungen_2019, title={Digitalization of Work Systems—An Organizational Routines’ Perspective}, booktitle={Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)}, author={Wolf, Verena and Bartelheimer, Christian and Beverungen, Daniel}, year={2019} }
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2019 | Conference Paper | LibreCat-ID: 9708
@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf, Verena}, year={2019} }
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2018 | Conference Paper | LibreCat-ID: 2861
@inproceedings{Lüttenberg_Bartelheimer_Beverungen_2018, title={Designing Predictive Maintenance for Agricultural Machines}, author={Lüttenberg, Hedda and Bartelheimer, Christian and Beverungen, Daniel}, year={2018} }
LibreCat
 

2018 | Book Chapter | LibreCat-ID: 4519
@inbook{Lüttenberg_Wolf_Beverungen_2018, place={Wiesbaden}, title={Service (Systems) Engineering für die Produktion}, DOI={10.1007/978-3-658-20905-6_3}, booktitle={Service Engineering}, publisher={Springer Fachmedien Wiesbaden}, author={Lüttenberg, Hedda and Wolf, Verena and Beverungen, Daniel}, year={2018}, pages={31–49} }
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2018 | Conference Paper | LibreCat-ID: 4766
@inproceedings{Ingo Berendes_Bartelheimer_Hendrik Betzing_Beverungen_2018, place={San Francisco, CA, USA}, series={ICIS ’18}, title={Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Ingo Berendes, C. and Bartelheimer, Christian and Hendrik Betzing, Jan and Beverungen, Daniel}, year={2018}, collection={ICIS ’18} }
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2018 | Conference Paper | LibreCat-ID: 9709
@inproceedings{Gernreich_Wolf_Bartelheimer_Prinz_2018, place={San Francisco, USA}, title={The Impact of Process Automation on Manufacturers’ Long-Term Knowledge}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz, Christopher}, year={2018} }
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2018 | Journal Article | LibreCat-ID: 2859
@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service System Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4}, number={5}, journal={Business & Information Systems Engineering}, publisher={Springer Fachmedien Wiesbaden GmbH}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }
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2018 | Journal Article | LibreCat-ID: 4516
@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4}, number={5}, journal={Business & Information Systems Engineering}, publisher={Springer Nature America, Inc}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }
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2018 | Conference Paper | LibreCat-ID: 3280
@inproceedings{Hendrik Betzing_Beverungen_Becker_2018, place={Leuphana Universität Lüneburg}, series={MKWI ’18}, title={Design Principles for Co-Creating Digital Customer Experience in High Street Retail}, booktitle={Tagungsband Data driven X --- Turning Data into Value --- Band V}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg}, editor={Drews, Paul and Funk, Burkhardt and Niemeyer, Peter and Xie, LinEditors}, year={2018}, pages={2083--2094}, collection={MKWI ’18} }
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2018 | Newspaper Article | LibreCat-ID: 9687
@article{Beverungen_Wolf_Bartelheimer_2018, title={Dienstleistungssysteme erfolgreich digital transformieren}, journal={Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018} }
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2018 | Conference Paper | LibreCat-ID: 3279
@inproceedings{Bartelheimer_Hendrik Betzing_Berendes_Beverungen_2018, place={Portsmouth, UK}, series={ECIS ’18}, title={Designing Multi-sided Community Platforms for Local High Street Retail}, booktitle={Proceedings of the 26th European Conference on Information Systems}, author={Bartelheimer, Christian and Hendrik Betzing, Jan and Berendes, Ingo and Beverungen, Daniel}, year={2018}, collection={ECIS ’18} }
LibreCat
 

2018 | Book Chapter | LibreCat-ID: 5073
@inbook{Beverungen_Wolf_Bartelheimer_2018, place={Wiesbaden}, title={Digitale Transformation von Dienstleistungssystemen}, DOI={10.1007/978-3-658-22424-0_17}, booktitle={Service Business Development}, publisher={Springer Fachmedien Wiesbaden}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018}, pages={395–422} }
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2017 | Conference Paper | LibreCat-ID: 3282
@inproceedings{Klör_Monhof_Bräuer_Beverungen_2017, title={Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype}, booktitle={Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017)}, author={Klör, Benjamin and Monhof, Markus and Bräuer, Sebastian and Beverungen, Daniel}, year={2017} }
LibreCat
 

2017 | Journal Article | LibreCat-ID: 3486
@article{Barann_Beverungen_Müller_2017, title={An open-data approach for quantifying the potential of taxi ridesharing}, DOI={https://doi.org/10.1016/j.dss.2017.05.008}, number={99}, journal={Decision Support Systems}, author={Barann, Benjamin and Beverungen, Daniel and Müller, Oliver}, year={2017}, pages={86--95} }
LibreCat | DOI
 

2017 | Journal Article | LibreCat-ID: 2856
@article{Barann_Beverungen_Müller_2017, title={An open-data approach for quantifying the potential of taxi ridesharing}, DOI={10.1016/j.dss.2017.05.008}, journal={Decision Support Systems}, author={Barann, Benjamin and Beverungen, Daniel and Müller, Oliver}, year={2017}, pages={86--95} }
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2017 | Journal Article | LibreCat-ID: 5019
@article{Klör_Monhof_Beverungen_Bräuer_2017, title={Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries}, DOI={10.1057/s41303-017-0044-3}, journal={European Journal of Information Systems (EJIS)}, author={Klör, B and Monhof, M and Beverungen, Daniel and Bräuer, S}, year={2017}, pages={1--19} }
LibreCat | DOI
 

2017 | Book Chapter | LibreCat-ID: 5076
@inbook{Beverungen_Matzner_2017, place={München}, title={Informationsmodellierung in Dienstleistungssystemen}, booktitle={Handbuch Dienstleistungsmanagement}, publisher={Verlag Franz Vahlen}, author={Beverungen, Daniel and Matzner, Martin }, editor={Roth, Stefan and Corsten, HansEditors}, year={2017}, pages={S. 519–536} }
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2017 | Journal Article | LibreCat-ID: 3487
@article{Hendrik Betzing_Beverungen_Becker_Matzner_Schmitz_Bartelheimer_Berendes_Braun_Gadeib_Hoffen}_et al._2017, title={Interaktive, digitale Einkaufserlebnisse in Innenstädten}, DOI={10.1365/s40702-017-0343-0}, number={5}, journal={HMD Praxis der Wirtschaftsinformatik}, author={Hendrik Betzing, Jan and Beverungen, Daniel and Becker, Jörg and Matzner, Martin and Schmitz, Gertrud and Bartelheimer, Christian and Berendes, Carsten Ingo and Braun, Marina and Gadeib, Andera and Hoffen}, Moritz {von and et al.}, year={2017}, pages={659--671} }
LibreCat | DOI
 

2017 | Journal Article | LibreCat-ID: 3488
@article{Beverungen_Bräuer_Plenter_Klör_Monhof_2017, title={Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study}, DOI={10.1007/s00450-016-0306-7}, number={1–2}, journal={Computer Science --- Research and Development}, author={Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Klör, Benjamin and Monhof, Markus}, year={2017}, pages={195--209} }
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2017 | Journal Article | LibreCat-ID: 3490
@article{Beverungen_Matzner_Janiesch_2017, title={Information systems for smart services}, DOI={10.1007/s10257-017-0365-8}, journal={Information Systems and E-Business Management}, author={Beverungen, Daniel and Matzner, Martin and Janiesch, Christian}, year={2017}, pages={781–787} }
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2017 | Book Chapter | LibreCat-ID: 5028
@inbook{Becker_Monhof_Beverungen_Bräuer_Klör_Plenter_2017, place={Stuttgart}, title={End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme zur Entscheidungsunterstützung (EOL-IS)}, booktitle={Dienstleistungen als Erfolgsfaktor für Elektromobilität. Ergebnisse aus dem Förderschwerpunkt “Dienstleistungsinnovationen für Elektromobilität”}, author={Becker, Jörg and Monhof, Markus and Beverungen, Daniel and Bräuer, Sebastian and Klör, Benjamin and Plenter, Florian}, editor={Ganz, Walter and Kampker, Achim and Satzger, GerhardEditors}, year={2017}, pages={24--29} }
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2017 | Conference Paper | LibreCat-ID: 2860
@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={  Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }
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2016 | Conference Paper | LibreCat-ID: 3283
@inproceedings{Bräuer_Monhof_Klör_Beverungen_2016, place={Paris, France}, title={Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model}, booktitle={Proceedings of the IEEE Conference on Business Informatics (CBI 2016)}, author={Bräuer, sebastian and Monhof, Markus and Klör, Benjamin and Beverungen, Daniel}, year={2016} }
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2015 | Book | LibreCat-ID: 5068
@book{Beverungen_Fabry _Ganz _Matzner _Satzger _2015, place={Stuttgart}, title={Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen}, author={Beverungen, Daniel and Fabry , Christian and Ganz , Walter and Matzner , Martin and Satzger , Gerhard}, year={2015} }
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2015 | Conference Paper | LibreCat-ID: 3284
@inproceedings{Beverungen_Klör_Bräuer_Monhof_2015, place={Münster}, title={Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries}, booktitle={Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}, author={Beverungen, Daniel and Klör, Benjamin and Bräuer, Sebastian and Monhof, Markus }, year={2015} }
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2015 | Conference Paper | LibreCat-ID: 3285
@inproceedings{Klör_Beverungen_Bräuer_Plenter_Monhof_2015, place={Münster}, title={A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems}, booktitle={Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015)}, author={Klör, Benjamin and Beverungen, Daniel and Bräuer, Sebastian and Plenter, Florian and Monhof, Markus}, year={2015} }
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2015 | Conference Paper | LibreCat-ID: 3437
@inproceedings{Klör_Bräuer_Beverungen_Monhof_2015, place={Osnabrück}, title={A Domain-Specific Modeling Language for Electric Vehicle Batteries}, booktitle={Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015)}, author={Klör, Benjamin and Bräuer, Sebastian and Beverungen, Daniel and Monhof, Markus}, year={2015}, pages={1038--1054} }
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2015 | Conference Paper | LibreCat-ID: 3438
@inproceedings{Monhof_Beverungen_Klör_Bräuer_2015, place={Dublin, Ireland}, series={Lecture Notes in Computer Science}, title={Extending Battery Management Systems for Making Informed Decisions on Battery Reuse}, DOI={10.1007/978-3-319-18714-3_37}, booktitle={New Horizons in Design Science: Broadening the Research Agenda}, author={Monhof, Markus and Beverungen, Daniel and Klör, Benjamin and Bräuer, Sebastian}, editor={Donnellan, Brian and Helfert, Markus and Kenneally, Jim and VanderMeer, Debra and Rothenberger, Marcus and Winter, RobertEditors}, year={2015}, pages={447--454}, collection={Lecture Notes in Computer Science} }
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2014 | Conference Paper | LibreCat-ID: 3439
@inproceedings{Klör_Bräuer_Beverungen_Matzner_2014, place={Paderborn}, title={IT-basierte Dienstleistungen für die Elektromobilität --- Konzeptioneller Rahmen und Literaturanalyse}, booktitle={Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014)}, author={Klör, Benjamin and Bräuer, Sebastian and Beverungen, Daniel and Matzner, Martin}, year={2014}, pages={2047--2066} }
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2014 | Journal Article | LibreCat-ID: 3491
@article{Becker_Beverungen_Knackstedt_Peter Rauer_Sigge_2014, title={On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management}, DOI={10.1007/s10257-013-0219-y}, number={3}, journal={Information Systems and e-Business Management}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}, year={2014}, pages={337--365} }
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2014 | Book Chapter | LibreCat-ID: 5029
@inbook{Backhaus_Becker_Beverungen_Breuker_Bröker_Alexander Brüne_Dietrich_Knackstedt_Peter Rauer_Reichle_et al._2014, title={Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA)}, DOI={10.1007/978-3-658-04086-4_2}, booktitle={Produktivität von Dienstleistungen}, author={Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Bröker, Ole and Alexander Brüne, Philipp and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans and Reichle, Florian and et al.}, editor={Möller, K and Schultze, WEditors}, year={2014}, pages={53--133} }
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2014 | Journal Article | LibreCat-ID: 3492
@article{Beverungen_2014, title={Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines}, DOI={10.1007/s12599-014-0335-3}, number={4}, journal={Business and Information Systems Engineering}, author={Beverungen, Daniel}, year={2014}, pages={191--202} }
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2014 | Journal Article | LibreCat-ID: 3493
@article{Beverungen_2014, title={Über das Zusammenwirken der Gestaltung und Emergenz von Geschäftsprozessen als Organisationsroutinen}, DOI={10.1007/s11576-014-0425-3}, number={4}, journal={WIRTSCHAFTSINFORMATIK}, author={Beverungen, Daniel}, year={2014}, pages={209--222} }
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2013 | Conference Paper | LibreCat-ID: 3441
@inproceedings{Beverungen_2013, place={Milan, Italy}, title={On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines}, booktitle={Proceedings of the 34th International Conference on Information Systems (ICIS)}, author={Beverungen, Daniel}, year={2013} }
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2013 | Conference Paper | LibreCat-ID: 3446
@inproceedings{Malsbender_Recker_Kohlborn_Beverungen_Tanwer_2013, place={Milan, Italy}, title={Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites}, booktitle={Proceedings of the 34th International Conference on Information Systems (ICIS)}, author={Malsbender, Andrea and Recker, Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya}, year={2013} }
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2013 | Journal Article | LibreCat-ID: 3496
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}, number={1}, journal={Scandinavian Journal of Information Systems}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}, year={2013}, pages={37--68} }
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2013 | Book Chapter | LibreCat-ID: 5031
@inbook{Becker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013, place={Wiesbaden}, title={Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}, DOI={10.1007/978-3-658-00863-5}, booktitle={Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}, author={Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}, editor={Thomas, Oliver and Nüttgens, MarkusEditors}, year={2013}, pages={208--226} }
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2013 | Conference Paper | LibreCat-ID: 3442
@inproceedings{Dillon_Deakins_Beverungen_Kohlborn_Hofmann_Räckers_2013, place={Aachen, Germany}, title={Local e-Government Transformation --- An International Comparison}, booktitle={WEBIST}, author={Dillon, S and Deakins, E and Beverungen, Daniel and Kohlborn, T and Hofmann, S and Räckers, M}, year={2013}, pages={361--367} }
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2013 | Conference Paper | LibreCat-ID: 3447
@inproceedings{Malsbender_Voigt_Beverungen_Rosemann_2013, place={Jeju Island, Korea}, title={Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda}, booktitle={Proceedings of the Pacific Asia Conference on Information Systems (PACIS)}, author={Malsbender, Andrea and Voigt, Matthias and Beverungen, Daniel and Rosemann, Michael}, year={2013}, pages={1--12} }
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2013 | Journal Article | LibreCat-ID: 3497
@article{Beverungen_Eggert_Voigt_Rosemann_2013, title={Augmenting Analytical CRM Strategies with Social BI}, DOI={10.4018/ijbir.2013070103}, number={3}, journal={International Journal of Business Intelligence Research (IJBIR)}, author={Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}, year={2013}, pages={32--49} }
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2013 | Conference Paper | LibreCat-ID: 3443
@inproceedings{Hofmann_Räckers_Beverungen_Becker_2013, place={Maui, Hawaii}, title={Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks}, booktitle={Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46)}, author={Hofmann, Sara and Räckers, Michael and Beverungen, Daniel and Becker, Jörg}, year={2013} }
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2013 | Conference Paper | LibreCat-ID: 3448
@inproceedings{Plattfaut_Kohlborn_Hofmann_Beverungen_Niehaves_Räckers_Becker_2013, place={Maui, Hawaii, USA}, title={Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia}, DOI={10.1109/HICSS.2013.585}, booktitle={Proceedings of the 46th Hawaii International Conference on System Sciences}, author={Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg}, year={2013}, pages={1983--1991} }
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2013 | Journal Article | LibreCat-ID: 3498
@article{Hofmann_Beverungen_Räckers_Becker_2013, title={What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}, DOI={10.1016/j.giq.2013.05.013}, number={4}, journal={Government Information Quarterly}, author={Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}, year={2013}, pages={387--396} }
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2013 | Conference Paper | LibreCat-ID: 3444
@inproceedings{Malsbender_Beverungen_Voigt_Becker_2013, place={Chicago, IL, USA}, title={Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models}, booktitle={Proceedings of the Americas Conference on Information Systems (AMCIS2013)}, author={Malsbender, Andrea and Beverungen, Daniel and Voigt, Matthias and Becker, Jörg}, year={2013} }
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2013 | Journal Article | LibreCat-ID: 3494
@article{Becker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, title={Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector}, DOI={10.1504/IJSOM.2013.056796}, number={3}, journal={International Journal of Services and Operations Management}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}, year={2013}, pages={407--425} }
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2013 | Journal Article | LibreCat-ID: 3499
@article{Plattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013, title={Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}, journal={eGovernment Review}, author={Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}, year={2013}, pages={14--15} }
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2013 | Conference Paper | LibreCat-ID: 3440
@inproceedings{Becker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, place={Utrecht, Netherlands}, title={Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis}, booktitle={Proceedings of the European Research Conference on Information Systems (ECIS) 2013}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans}, year={2013}, pages={Paper 185} }
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2013 | Journal Article | LibreCat-ID: 3495
@article{Becker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title={Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}, DOI={10.1109/TEM.2012.2214770}, number={3}, journal={IEEE Transactions on Engineering Management}, author={Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}, year={2013}, pages={468--482} }
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2012 | Conference Paper | LibreCat-ID: 3453
@inproceedings{Rosemann_Eggert_Voigt_Beverungen_2012, place={Barcelona, Spain}, title={Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}, booktitle={Proceedings of the 20$^{th}$ European Conference on Information Systems}, author={Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}, year={2012}, pages={1--12} }
LibreCat
 

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