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4 Publications


2023 | Journal Article | LibreCat-ID: 49157
Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces
L. Steinhoff, K.D. Martin, Journal of Service Research 26 (2023) 330–350.
LibreCat | DOI
 

2022 | Journal Article | LibreCat-ID: 41317 LibreCat | DOI
 

2015 | Journal Article | LibreCat-ID: 41297
Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs
A. Eggert, L. Steinhoff, I. Garnefeld, Journal of Service Research 18 (2015) 210–228.
LibreCat | DOI
 

2014 | Journal Article | LibreCat-ID: 41341
Revenue and Profit Implications of Industrial Service Strategies
A. Eggert, J. Hogreve, W. Ulaga, E. Münkhoff, Journal of Service Research 17 (2014) 23–39.
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