Please note that LibreCat no longer supports Internet Explorer versions 8 or 9 (or earlier).

We recommend upgrading to the latest Internet Explorer, Google Chrome, or Firefox.

2 Publications


2019 | Conference Paper | LibreCat-ID: 6514 | OA
Schuhbeck, Veronika, et al. “Walking the Middle Path: How Medium Trade-off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents.” Proceedings of the 14. Internationale Tagung Wirtschaftsinformatik, 2019, pp. 55–64.
LibreCat | Files available
 

2012 | Journal Article | LibreCat-ID: 5716
Evanschitzky, Heiner, et al. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing, vol. 88, no. 3, Elsevier, 2012, pp. 356–66.
LibreCat
 

Filters and Search Terms

keyword="Customer Satisfaction"

Search

Filter Publications

Display / Sort

Citation Style: MLA

Export / Embed