Understanding the Patient 2.0: Gaining Insight into Patients' Rating Behavior by User-generated Physician Review Mining
M. Geierhos, F.S. Bäumer, S. Schulze, C. Klotz, in: H. Christiansen, I. Stojanovic, G.A. Papadopoulos (Eds.), Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, Springer, Cham, Switzerland, 2015, pp. 159–171.
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Book Chapter
| Published
| English
Author
Book Editor
Christiansen, Henning;
Stojanovic, Isidora;
Papadopoulos, George A.
Department
Abstract
Patients 2.0 increasingly inform themselves about the quality of medical services on physician rating websites. However, little is known about whether the reviews and ratings on these websites truly reflect the quality of services or whether the ratings on these websites are rather influenced by patients’ individual rating behavior. Therefore, we investigate more than 790,000 physician reviews on Germany’s most used physician rating website jameda.de. Our results show that patients’ ratings do not only reflect treatment quality but are also influenced by treatment quality independent factors like age and complaint behavior. Hence, we provide evidence that users should be well aware of user specific rating distortions when intending to make their physician choice based on these ratings.
Publishing Year
Book Title
Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings
Series Title / Volume
Lecture Notes in Artificial Intelligence
Volume
9405
Page
159-171
Conference
9th International and Interdisciplinary Conference on Modeling and Using Context (CONTEXT 2015)
Conference Location
Larnaca, Cyprus
Conference Date
2015-11-02 – 2015-11-06
ISBN
LibreCat-ID
Cite this
Geierhos M, Bäumer FS, Schulze S, Klotz C. Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining. In: Christiansen H, Stojanovic I, Papadopoulos GA, eds. Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings. Vol 9405. Lecture Notes in Artificial Intelligence. Cham, Switzerland: Springer; 2015:159-171. doi:10.1007/978-3-319-25591-0_12
Geierhos, M., Bäumer, F. S., Schulze, S., & Klotz, C. (2015). Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining. In H. Christiansen, I. Stojanovic, & G. A. Papadopoulos (Eds.), Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings (Vol. 9405, pp. 159–171). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-25591-0_12
@inbook{Geierhos_Bäumer_Schulze_Klotz_2015, place={Cham, Switzerland}, series={Lecture Notes in Artificial Intelligence}, title={Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining}, volume={9405}, DOI={10.1007/978-3-319-25591-0_12}, booktitle={Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings}, publisher={Springer}, author={Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Klotz, Caterina}, editor={Christiansen, Henning and Stojanovic, Isidora and Papadopoulos, George A.Editors}, year={2015}, pages={159–171}, collection={Lecture Notes in Artificial Intelligence} }
Geierhos, Michaela, Frederik Simon Bäumer, Sabine Schulze, and Caterina Klotz. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-Generated Physician Review Mining.” In Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, edited by Henning Christiansen, Isidora Stojanovic, and George A. Papadopoulos, 9405:159–71. Lecture Notes in Artificial Intelligence. Cham, Switzerland: Springer, 2015. https://doi.org/10.1007/978-3-319-25591-0_12.
M. Geierhos, F. S. Bäumer, S. Schulze, and C. Klotz, “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining,” in Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, vol. 9405, H. Christiansen, I. Stojanovic, and G. A. Papadopoulos, Eds. Cham, Switzerland: Springer, 2015, pp. 159–171.
Geierhos, Michaela, et al. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-Generated Physician Review Mining.” Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, edited by Henning Christiansen et al., vol. 9405, Springer, 2015, pp. 159–71, doi:10.1007/978-3-319-25591-0_12.
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