Real-time Business Process Intelligence. Comparison of different architectural approaches using the example of the order-to-cash process.

Business operations are becoming more and more integrated with the real-time intelligence. Core business activities are being carried out through OLTP systems that provide limited monitoring capabilities of the running process instances. The article shows how to turn the gap between the classic transactional system and the process-centric approach into an organization that provides more accurate and faster decisions on the strategic and operational management levels. This study aims at determination of what kind of information can be retrieved during the process execution and it tries to identify the need for the real-time process intelligence on the example of the order-to-cash process. Furthermore, we compare two architectural approaches of the real-time process intelligence monitoring system. The proposed frameworks retrieve process data from the ERP system in order to record crucial performance indicators on a real-time basis with the use of the in-memory technology.