Features of IT Service Markets: A Systematic Literature Review

B. Jazayeri, M. Platenius, G. Engels, D. Kundisch, in: Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC), Springer, Banff, Canada, 2016, pp. 301–316.

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Conference Paper | English
Abstract
The provision of IT solutions over electronic marketplaces became prominent in recent years. We call such marketplaces IT service markets. IT service markets have some core architectural building blocks that impact the quality attributes of these markets. However, these building blocks and their impacts are not well-known. Thus, design choices for IT service markets have been made ad-hoc until now. Furthermore, only single aspects of such markets have been investigated until now, but a comprehensive view is missing.In this paper, we identify common features and their interrelations on the basis of a systematic literature review of 60 publications using grounded theory.This knowledge provides an empirical evidence on the interdisciplinary design choices of IT service markets and it serves as a basis to support market providers and developers to integrate market features. Thereby, we make a first step towards the creation of a reference model for IT service markets that provides a holistic integrated view that can be used to create and maintain successful markets in the future.
Publishing Year
Proceedings Title
Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC)
Volume
9936
Page
301-316
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Jazayeri B, Platenius M, Engels G, Kundisch D. Features of IT Service Markets: A Systematic Literature Review. In: Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC). Vol 9936. Lecture Notes in Computer Science (LNCS). Banff, Canada: Springer; 2016:301-316. doi:10.1007/978-3-319-46295-0_19
Jazayeri, B., Platenius, M., Engels, G., & Kundisch, D. (2016). Features of IT Service Markets: A Systematic Literature Review. In Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC) (Vol. 9936, pp. 301–316). Banff, Canada: Springer. https://doi.org/10.1007/978-3-319-46295-0_19
@inproceedings{Jazayeri_Platenius_Engels_Kundisch_2016, place={Banff, Canada}, series={Lecture Notes in Computer Science (LNCS)}, title={Features of IT Service Markets: A Systematic Literature Review}, volume={9936}, DOI={10.1007/978-3-319-46295-0_19}, booktitle={Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC)}, publisher={Springer}, author={Jazayeri, Bahar and Platenius, Marie and Engels, Gregor and Kundisch, Dennis}, year={2016}, pages={301–316}, collection={Lecture Notes in Computer Science (LNCS)} }
Jazayeri, Bahar, Marie Platenius, Gregor Engels, and Dennis Kundisch. “Features of IT Service Markets: A Systematic Literature Review.” In Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC), 9936:301–16. Lecture Notes in Computer Science (LNCS). Banff, Canada: Springer, 2016. https://doi.org/10.1007/978-3-319-46295-0_19.
B. Jazayeri, M. Platenius, G. Engels, and D. Kundisch, “Features of IT Service Markets: A Systematic Literature Review,” in Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC), 2016, vol. 9936, pp. 301–316.
Jazayeri, Bahar, et al. “Features of IT Service Markets: A Systematic Literature Review.” Proceedings of the 14th International Conference on Service Oriented Computing (ICSOC), vol. 9936, Springer, 2016, pp. 301–16, doi:10.1007/978-3-319-46295-0_19.
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