Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing

B. Löhr, K. Brennig, C. Bartelheimer, D. Beverungen, O. Müller, in: C. Di Ciccio, R. Dijkman, A. del Río Ortega, S. Rinderle-Ma (Eds.), Business Process Management, Springer International Publishing, Cham, 2022, pp. 251–267.

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Conference Paper | English
Editor
Di Ciccio, Claudio; Dijkman, Remco; del Río Ortega, Adela; Rinderle-Ma, Stefanie
Abstract
Existing process mining methods are primarily designed for processes that have reached a high degree of digitalization and standardization. In contrast, the literature has only begun to discuss how process mining can be applied to knowledge-intensive processes—such as product innovation processes—that involve creative activities, require organizational flexibility, depend on single actors’ decision autonomy, and target process-external goals such as customer satisfaction. Due to these differences, existing Process Mining methods cannot be applied out-of-the-box to analyze knowledge-intensive processes. In this paper, we employ Action Design Research (ADR) to design and evaluate a process mining approach for knowledge-intensive processes. More specifically, we draw on the two processes of product innovation and engineer-to-order in manufacturing contexts. We collected data from 27 interviews and conducted 49 workshops to evaluate our IT artifact at different stages in the ADR process. From a theoretical perspective, we contribute five design principles and a conceptual artifact that prescribe how process mining ought to be designed for knowledge-intensive processes in manufacturing. From a managerial perspective, we demonstrate how enacting these principles enables their application in practice.
Publishing Year
Proceedings Title
Business Process Management
Page
251–267
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Löhr B, Brennig K, Bartelheimer C, Beverungen D, Müller O. Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing. In: Di Ciccio C, Dijkman R, del Río Ortega A, Rinderle-Ma S, eds. Business Process Management. Springer International Publishing; 2022:251–267. doi:10.1007/978-3-031-16103-2_18
Löhr, B., Brennig, K., Bartelheimer, C., Beverungen, D., & Müller, O. (2022). Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing. In C. Di Ciccio, R. Dijkman, A. del Río Ortega, & S. Rinderle-Ma (Eds.), Business Process Management (pp. 251–267). Springer International Publishing. https://doi.org/10.1007/978-3-031-16103-2_18
@inproceedings{Löhr_Brennig_Bartelheimer_Beverungen_Müller_2022, place={Cham}, title={Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing}, DOI={10.1007/978-3-031-16103-2_18}, booktitle={Business Process Management}, publisher={Springer International Publishing}, author={Löhr, Bernd and Brennig, Katharina and Bartelheimer, Christian and Beverungen, Daniel and Müller, Oliver}, editor={Di Ciccio, Claudio and Dijkman, Remco and del Río Ortega, Adela and Rinderle-Ma, Stefanie}, year={2022}, pages={251–267} }
Löhr, Bernd, Katharina Brennig, Christian Bartelheimer, Daniel Beverungen, and Oliver Müller. “Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing.” In Business Process Management, edited by Claudio Di Ciccio, Remco Dijkman, Adela del Río Ortega, and Stefanie Rinderle-Ma, 251–267. Cham: Springer International Publishing, 2022. https://doi.org/10.1007/978-3-031-16103-2_18.
B. Löhr, K. Brennig, C. Bartelheimer, D. Beverungen, and O. Müller, “Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing,” in Business Process Management, 2022, pp. 251–267, doi: 10.1007/978-3-031-16103-2_18.
Löhr, Bernd, et al. “Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing.” Business Process Management, edited by Claudio Di Ciccio et al., Springer International Publishing, 2022, pp. 251–267, doi:10.1007/978-3-031-16103-2_18.

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