Recommendations for managing AI-driven change processes: when expectations meet reality
S. Stieglitz, N.R.J. Möllmann, M. Mirbabaie, L. Hofeditz, B. Ross, International Journal of Management Practice 16 (n.d.).
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Journal Article
| In Press
| English
Author
Stieglitz, Stefan;
Möllmann, Nicholas R.J.;
Mirbabaie, MiladLibreCat;
Hofeditz, Lennart;
Ross, Björn
Abstract
Artificial intelligence (AI) has moved beyond the planning phase in many organisations and it is often accompanied by uncertainties and fears of job loss among employees. It is crucial to manage employees attitudes towards the deployment of an AI-based technology effectively and counteract possible resistance behaviour. We present lessons learned from an industry case where we conducted interviews with affected employees. We evaluated derived resistance to AI factors in a large-scale (N = 368) survey and found that the deployment of AI-based technologies does not differ from other IT, but that the change is perceived differently due to misguided expectations.
Publishing Year
Journal Title
International Journal of Management Practice
Volume
16
Issue
4
LibreCat-ID
Cite this
Stieglitz S, Möllmann NRJ, Mirbabaie M, Hofeditz L, Ross B. Recommendations for managing AI-driven change processes: when expectations meet reality. International Journal of Management Practice. 16(4).
Stieglitz, S., Möllmann, N. R. J., Mirbabaie, M., Hofeditz, L., & Ross, B. (n.d.). Recommendations for managing AI-driven change processes: when expectations meet reality. International Journal of Management Practice, 16(4).
@article{Stieglitz_Möllmann_Mirbabaie_Hofeditz_Ross, title={Recommendations for managing AI-driven change processes: when expectations meet reality}, volume={16}, number={4}, journal={International Journal of Management Practice}, author={Stieglitz, Stefan and Möllmann, Nicholas R.J. and Mirbabaie, Milad and Hofeditz, Lennart and Ross, Björn} }
Stieglitz, Stefan, Nicholas R.J. Möllmann, Milad Mirbabaie, Lennart Hofeditz, and Björn Ross. “Recommendations for Managing AI-Driven Change Processes: When Expectations Meet Reality.” International Journal of Management Practice 16, no. 4 (n.d.).
S. Stieglitz, N. R. J. Möllmann, M. Mirbabaie, L. Hofeditz, and B. Ross, “Recommendations for managing AI-driven change processes: when expectations meet reality,” International Journal of Management Practice, vol. 16, no. 4.
Stieglitz, Stefan, et al. “Recommendations for Managing AI-Driven Change Processes: When Expectations Meet Reality.” International Journal of Management Practice, vol. 16, no. 4.
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