Rate Your Physician: Findings from a Lithuanian Physician Rating Website

F.S. Bäumer, J. Kersting, V. Kuršelis, M. Geierhos, in: R. Damaševičius, G. Vasiljevienė (Eds.), Communications in Computer and Information Science, Springer, Cham, Switzerland, 2018, pp. 43–58.

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Book Chapter | Published | English
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Abstract
Physician review websites are known around the world. Patients review the subjectively experienced quality of medical services supplied to them and publish an overall rating on the Internet, where quantitative grades and qualitative texts come together. On the one hand, these new possibilities reduce the imbalance of power between health care providers and patients, but on the other hand, they can also damage the usually very intimate relationship between health care providers and patients. Review websites must meet these requirements with a high level of responsibility and service quality. In this paper, we look at the situation in Lithuania: Especially, we are interested in the available possibilities of evaluation and interaction, and the quality of a particular review website measured against the available data. We thereby identify quality weaknesses and lay the foundation for future research.
Publishing Year
Book Title
Communications in Computer and Information Science
Volume
920
Page
43-58
Conference
24th International Conference on Information and Software Technologies (ICIST 2018)
Conference Location
Vilnius, Lithuania
Conference Date
2018-10-04 – 2018-10-06
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Bäumer FS, Kersting J, Kuršelis V, Geierhos M. Rate Your Physician: Findings from a Lithuanian Physician Rating Website. In: Damaševičius R, Vasiljevienė G, eds. Communications in Computer and Information Science. Vol 920. Communications in Computer and Information Science. Cham, Switzerland: Springer; 2018:43-58. doi:10.1007/978-3-319-99972-2_4
Bäumer, F. S., Kersting, J., Kuršelis, V., & Geierhos, M. (2018). Rate Your Physician: Findings from a Lithuanian Physician Rating Website. In R. Damaševičius & G. Vasiljevienė (Eds.), Communications in Computer and Information Science (Vol. 920, pp. 43–58). Cham, Switzerland: Springer. https://doi.org/10.1007/978-3-319-99972-2_4
@inbook{Bäumer_Kersting_Kuršelis_Geierhos_2018, place={Cham, Switzerland}, series={Communications in Computer and Information Science}, title={Rate Your Physician: Findings from a Lithuanian Physician Rating Website}, volume={920}, DOI={10.1007/978-3-319-99972-2_4}, booktitle={Communications in Computer and Information Science}, publisher={Springer}, author={Bäumer, Frederik Simon and Kersting, Joschka and Kuršelis, Vytautas and Geierhos, Michaela}, editor={Damaševičius, Robertas and Vasiljevienė, GiedrėEditors}, year={2018}, pages={43–58}, collection={Communications in Computer and Information Science} }
Bäumer, Frederik Simon, Joschka Kersting, Vytautas Kuršelis, and Michaela Geierhos. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.” In Communications in Computer and Information Science, edited by Robertas Damaševičius and Giedrė Vasiljevienė, 920:43–58. Communications in Computer and Information Science. Cham, Switzerland: Springer, 2018. https://doi.org/10.1007/978-3-319-99972-2_4.
F. S. Bäumer, J. Kersting, V. Kuršelis, and M. Geierhos, “Rate Your Physician: Findings from a Lithuanian Physician Rating Website,” in Communications in Computer and Information Science, vol. 920, R. Damaševičius and G. Vasiljevienė, Eds. Cham, Switzerland: Springer, 2018, pp. 43–58.
Bäumer, Frederik Simon, et al. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.” Communications in Computer and Information Science, edited by Robertas Damaševičius and Giedrė Vasiljevienė, vol. 920, Springer, 2018, pp. 43–58, doi:10.1007/978-3-319-99972-2_4.

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