Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool
D.M. Riehle, M. Niemann, J. Brunk, D. Assenmacher, H. Trautmann, J. Becker, in: G. Meiselwitz (Ed.), Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing, Springer International Publishing, Cham, 2020, pp. 71–86.
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Conference Paper
| English
Author
Riehle, Dennis M.;
Niemann, Marco;
Brunk, Jens;
Assenmacher, Dennis;
Trautmann, HeikeLibreCat 
;
Becker, Jörg
;
Becker, JörgEditor
Meiselwitz, Gabriele
Abstract
The past decade has been characterized by a strong increase in the use of social media and a continuous growth of public online discussion. With the failure of purely manual moderation, platform operators started searching for semi-automated solutions, where the application of Natural Language Processing (NLP) and Machine Learning (ML) techniques is promising. However, this requires huge financial investments for algorithmic implementations, data collection, and model training, which only big players can afford. To support smaller or medium-sized media enterprises (SME), we developed an integrated comment moderation system as an IT platform. This platform acts as a service provider and offers Analytics as a Service (AaaS) to SMEs. Operating such a platform, however, requires a robust technology stack, integrated workflows and well-defined interfaces between all parties. In this paper, we develop and discuss a suitable IT architecture and present a prototypical implementation.
Publishing Year
Proceedings Title
Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing
Page
71–86
ISBN
LibreCat-ID
Cite this
Riehle DM, Niemann M, Brunk J, Assenmacher D, Trautmann H, Becker J. Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool. In: Meiselwitz G, ed. Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing. Springer International Publishing; 2020:71–86.
Riehle, D. M., Niemann, M., Brunk, J., Assenmacher, D., Trautmann, H., & Becker, J. (2020). Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool. In G. Meiselwitz (Ed.), Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing (pp. 71–86). Springer International Publishing.
@inproceedings{Riehle_Niemann_Brunk_Assenmacher_Trautmann_Becker_2020, place={Cham}, title={Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool}, booktitle={Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing}, publisher={Springer International Publishing}, author={Riehle, Dennis M. and Niemann, Marco and Brunk, Jens and Assenmacher, Dennis and Trautmann, Heike and Becker, Jörg}, editor={Meiselwitz, Gabriele}, year={2020}, pages={71–86} }
Riehle, Dennis M., Marco Niemann, Jens Brunk, Dennis Assenmacher, Heike Trautmann, and Jörg Becker. “Building an Integrated Comment Moderation System – Towards a Semi-Automatic Moderation Tool.” In Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing, edited by Gabriele Meiselwitz, 71–86. Cham: Springer International Publishing, 2020.
D. M. Riehle, M. Niemann, J. Brunk, D. Assenmacher, H. Trautmann, and J. Becker, “Building an Integrated Comment Moderation System – Towards a Semi-automatic Moderation Tool,” in Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing, 2020, pp. 71–86.
Riehle, Dennis M., et al. “Building an Integrated Comment Moderation System – Towards a Semi-Automatic Moderation Tool.” Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing, edited by Gabriele Meiselwitz, Springer International Publishing, 2020, pp. 71–86.
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