In Reviews We Trust: But Should We? Experiences with Physician Review Websites
J. Kersting, F.S. Bäumer, M. Geierhos, in: M. Ramachandran, R. Walters, G. Wills, V. Méndez Muñoz, V. Chang (Eds.), Proceedings of the 4th International Conference on Internet of Things, Big Data and Security, SCITEPRESS, Setúbal, Portugal, 2019, pp. 147–155.
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Kersting et al. (2019), Kersting2019.pdf
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Conference Paper
| Published
| English
Editor
Ramachandran, Muthu;
Walters, Robert;
Wills, Gary;
Méndez Muñoz, Víctor;
Chang, Victor
Abstract
The ability to openly evaluate products, locations and services is an achievement of the Web 2.0. It has never been easier to inform oneself about the quality of products or services and possible alternatives. Forming one’s own opinion based on the impressions of other people can lead to better experiences. However, this presupposes trust in one’s fellows as well as in the quality of the review platforms. In previous work on physician reviews and the corresponding websites, it was observed that there occurs faulty behavior by some reviewers and there were noteworthy differences in the technical implementation of the portals and in the efforts of site operators to maintain high quality reviews. These experiences raise new questions regarding what trust means on review platforms, how trust arises and how easily it can be destroyed.
Keywords
Publishing Year
Proceedings Title
Proceedings of the 4th International Conference on Internet of Things, Big Data and Security
Page
147-155
Conference
4th International Conference on Internet of Things, Big Data and Security (IoTBDS 2019)
Conference Location
Heraklion, Greece
Conference Date
2019-05-02 – 2019-05-04
ISBN
LibreCat-ID
Cite this
Kersting J, Bäumer FS, Geierhos M. In Reviews We Trust: But Should We? Experiences with Physician Review Websites. In: Ramachandran M, Walters R, Wills G, Méndez Muñoz V, Chang V, eds. Proceedings of the 4th International Conference on Internet of Things, Big Data and Security. Setúbal, Portugal: SCITEPRESS; 2019:147-155.
Kersting, J., Bäumer, F. S., & Geierhos, M. (2019). In Reviews We Trust: But Should We? Experiences with Physician Review Websites. In M. Ramachandran, R. Walters, G. Wills, V. Méndez Muñoz, & V. Chang (Eds.), Proceedings of the 4th International Conference on Internet of Things, Big Data and Security (pp. 147–155). Setúbal, Portugal: SCITEPRESS.
@inproceedings{Kersting_Bäumer_Geierhos_2019, place={Setúbal, Portugal}, title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites}, booktitle={Proceedings of the 4th International Conference on Internet of Things, Big Data and Security}, publisher={SCITEPRESS}, author={Kersting, Joschka and Bäumer, Frederik Simon and Geierhos, Michaela}, editor={Ramachandran, Muthu and Walters, Robert and Wills, Gary and Méndez Muñoz, Víctor and Chang, VictorEditors}, year={2019}, pages={147–155} }
Kersting, Joschka, Frederik Simon Bäumer, and Michaela Geierhos. “In Reviews We Trust: But Should We? Experiences with Physician Review Websites.” In Proceedings of the 4th International Conference on Internet of Things, Big Data and Security, edited by Muthu Ramachandran, Robert Walters, Gary Wills, Víctor Méndez Muñoz, and Victor Chang, 147–55. Setúbal, Portugal: SCITEPRESS, 2019.
J. Kersting, F. S. Bäumer, and M. Geierhos, “In Reviews We Trust: But Should We? Experiences with Physician Review Websites,” in Proceedings of the 4th International Conference on Internet of Things, Big Data and Security, Heraklion, Greece, 2019, pp. 147–155.
Kersting, Joschka, et al. “In Reviews We Trust: But Should We? Experiences with Physician Review Websites.” Proceedings of the 4th International Conference on Internet of Things, Big Data and Security, edited by Muthu Ramachandran et al., SCITEPRESS, 2019, pp. 147–55.
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