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14 Publications
2024 | Conference Paper | LibreCat-ID: 48632
Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice
C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer, M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.
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C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer, M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.
2024 | Journal Article | LibreCat-ID: 50649
Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System
P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering Management 71 (2024) 3641–3655.
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P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering Management 71 (2024) 3641–3655.
2024 | Journal Article | LibreCat-ID: 53200
“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?
E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).
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| DOI
E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).
2023 | Conference Paper | LibreCat-ID: 37058
More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency
K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences, 2023.
LibreCat
K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences, 2023.
2018 | Journal Article | LibreCat-ID: 3516
Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.
LibreCat
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.
2018 | Conference Paper | LibreCat-ID: 44 |
Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines
F.S. Bäumer, M. Geierhos, in: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, pp. 5746–5755.
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F.S. Bäumer, M. Geierhos, in: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, pp. 5746–5755.
2017 | Journal Article | LibreCat-ID: 4947
Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
2017 | Conference Paper | LibreCat-ID: 5829 |
Linking Services to Websites by Leveraging Semantic Data
D. Wolters, S. Heindorf, J. Kirchhoff, G. Engels, in: I. Altintas, S. Chen (Eds.), 2017 IEEE International Conference on Web Services (ICWS), IEEE, 2017.
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D. Wolters, S. Heindorf, J. Kirchhoff, G. Engels, in: I. Altintas, S. Chen (Eds.), 2017 IEEE International Conference on Web Services (ICWS), IEEE, 2017.
2015 | Journal Article | LibreCat-ID: 5701
Futurizing” Smart Service: Implications for Service Researchers and Managers.
N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
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N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.
2012 | Journal Article | LibreCat-ID: 5717
Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.
J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165.
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J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165.