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2 Publications


2011 | Conference Paper | LibreCat-ID: 1120
SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.
LibreCat
 

2011 | Conference Paper | LibreCat-ID: 1122
Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.
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