Edna Kring-Ozuna

edna.kring-ozuna@uni-paderborn.de
ID
103813

4 Publications

Mark all

[4]
2025 | Journal Article | LibreCat-ID: 65268
Kring-Ozuna, E. (2025). First impressions matter: Shaping the servicescape to address anonymity and trust in peer-to-peer sharing economy services. Journal of Service Management Research, 9(1), 2–18. https://doi.org/10.5771/2511-8676-2025-1-2
LibreCat | DOI
 
[3]
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat | DOI
 
[2]
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, E., & Steinhoff, L. (2023). Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions.
LibreCat
 
[1]
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, E., & Steinhoff, L. (2023). Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?
LibreCat
 
Marked Publication(s)

Search

Filter Publications

Display / Sort

Citation Style: APA

Export / Embed

4 Publications

Mark all

[4]
2025 | Journal Article | LibreCat-ID: 65268
Kring-Ozuna, E. (2025). First impressions matter: Shaping the servicescape to address anonymity and trust in peer-to-peer sharing economy services. Journal of Service Management Research, 9(1), 2–18. https://doi.org/10.5771/2511-8676-2025-1-2
LibreCat | DOI
 
[3]
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat | DOI
 
[2]
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, E., & Steinhoff, L. (2023). Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions.
LibreCat
 
[1]
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, E., & Steinhoff, L. (2023). Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?
LibreCat
 
Marked Publication(s)

Search

Filter Publications

Display / Sort

Citation Style: APA

Export / Embed