3 Publications
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, E., & Steinhoff, L. (2023). Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions.
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, E., & Steinhoff, L. (2023). Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?
LibreCat
3 Publications
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, E., & Steinhoff, L. (2024). “Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions? Journal of Business Research, 177, Article 114582. https://doi.org/10.1016/j.jbusres.2024.114582
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, E., & Steinhoff, L. (2023). Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions.
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, E., & Steinhoff, L. (2023). Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?
LibreCat