4 Publications
2025 | Journal Article | LibreCat-ID: 65268
Kring-Ozuna, Edna. “First Impressions Matter: Shaping the Servicescape to Address Anonymity and Trust in Peer-to-Peer Sharing Economy Services.” Journal of Service Management Research, vol. 9, no. 1, Nomos Verlag, 2025, pp. 2–18, doi:10.5771/2511-8676-2025-1-2.
LibreCat
| DOI
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” Journal of Business Research, vol. 177, 114582, Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, Edna, and Lena Steinhoff. Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions. Proceedings of the 52nd European Marketing Academy Conference (EMAC), 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, Edna, and Lena Steinhoff. Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior? 2023 AMA Winter Academic Conference Proceedings, 2023.
LibreCat
4 Publications
2025 | Journal Article | LibreCat-ID: 65268
Kring-Ozuna, Edna. “First Impressions Matter: Shaping the Servicescape to Address Anonymity and Trust in Peer-to-Peer Sharing Economy Services.” Journal of Service Management Research, vol. 9, no. 1, Nomos Verlag, 2025, pp. 2–18, doi:10.5771/2511-8676-2025-1-2.
LibreCat
| DOI
2024 | Journal Article | LibreCat-ID: 53200
Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?” Journal of Business Research, vol. 177, 114582, Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
Ozuna, Edna, and Lena Steinhoff. Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions. Proceedings of the 52nd European Marketing Academy Conference (EMAC), 2023.
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
Ozuna, Edna, and Lena Steinhoff. Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior? 2023 AMA Winter Academic Conference Proceedings, 2023.
LibreCat