3 Publications
2024 | Journal Article | LibreCat-ID: 53200
@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}, volume={177}, DOI={10.1016/j.jbusres.2024.114582}, number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
@inproceedings{Ozuna_Steinhoff_2023, place={Odense}, title={Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions}, publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
@inproceedings{Ozuna_Steinhoff_2023, place={Nashville}, title={Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?}, publisher={2023 AMA Winter Marketing Educators’ Conference Proceedings}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat
Search
Filter Publications
Display / Sort
Export / Embed
3 Publications
2024 | Journal Article | LibreCat-ID: 53200
@article{Ozuna_Steinhoff_2024, title={“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?}, volume={177}, DOI={10.1016/j.jbusres.2024.114582}, number={114582}, journal={Journal of Business Research}, publisher={Elsevier BV}, author={Ozuna, Edna and Steinhoff, Lena}, year={2024} }
LibreCat
| DOI
2023 | Conference Paper | LibreCat-ID: 50979
@inproceedings{Ozuna_Steinhoff_2023, place={Odense}, title={Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions}, publisher={Proceedings of the 52nd European Marketing Academy Conference (EMAC)}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat
2023 | Conference Paper | LibreCat-ID: 50977
@inproceedings{Ozuna_Steinhoff_2023, place={Nashville}, title={Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?}, publisher={2023 AMA Winter Marketing Educators’ Conference Proceedings}, author={Ozuna, Edna and Steinhoff, Lena}, year={2023} }
LibreCat