A Friendly Gesture: Investigating the Effect of Multi-Modal Robot Behavior in Human-Robot Interaction

Gesture is an important feature of social interaction, frequently used by human speakers to illustrate what speech alone cannot provide, e.g. in order to convey referential, spatial or iconic information. Accordingly, humanoid robots that are intended to engage in natural human-robot interaction should produce speech-accompanying gestures for comprehensible and believable behavior. But how does a robot's non-verbal behavior influence human evaluation of communication quality and the robot itself? To address this research question we conducted two experimental studies. Using the Honda humanoid robot we investigated how humans perceive various gestural patterns performed by the robot as they interact in a situational context. Our findings suggest that the robot is evaluated more positively when non-verbal behaviors such as hand and arm gestures are displayed along with speech. These findings were found to be enhanced when the participants were explicitly requested to direct their attention towards the robot during the interaction.