Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.
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Journal Article
| Published
| English
Author
Publishing Year
Journal Title
Journal of Advances in Information Technology (JAIT)
Volume
2
Issue
4
Page
222-233
ISSN
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Cite this
Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT). 2011;2(4):222-233.
Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology (JAIT), 2(4), 222–233.
@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, number={4}, journal={Journal of Advances in Information Technology (JAIT)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT) 2, no. 4 (2011): 222–33.
M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, pp. 222–233, 2011.
Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, 2011, pp. 222–33.
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