Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis

J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.

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Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012
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Paper 56
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16th Pacific Asian Conference on Information Systems (PACIS) 2012
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Ho Chi Minh City, Vietnam
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Becker J, Beverungen D, Breuker D, Peter Rauer H. Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012. Ho Chi Minh City, Vietnam; 2012:Paper 56.
Becker, J., Beverungen, D., Breuker, D., & Peter Rauer, H. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012 (p. Paper 56). Ho Chi Minh City, Vietnam.
@inproceedings{Becker_Beverungen_Breuker_Peter Rauer_2012, place={Ho Chi Minh City, Vietnam}, title={Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}, booktitle={Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}, author={Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}, year={2012}, pages={Paper 56} }
Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Paper 56. Ho Chi Minh City, Vietnam, 2012.
J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
Becker, Jörg, et al. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, 2012, p. Paper 56.

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