Can AI explain AI? Interactive co-construction of explanations among human and artificial agents
N. Klowait, M. Erofeeva, M. Lenke, I. Horwath, H. Buschmeier, Discourse & Communication 18 (2024).
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Journal Article
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Author
Klowait, NilsLibreCat ;
Erofeeva, Maria;
Lenke, Michael;
Horwath, IlonaLibreCat;
Buschmeier, HendrikLibreCat
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Abstract
This study investigates the potential of using advanced conversational artificial intelligence (AI) to help people understand complex AI systems. In line with conversation-analytic research, we view the participatory role of AI as dynamically unfolding in a situation rather than being predetermined by its architecture. To study user sensemaking of intransparent AI systems, we set up a naturalistic encounter between human participants and two AI systems developed in-house: a reinforcement learning simulation and a GPT-4-based explainer chatbot. Our results reveal that an explainer-AI only truly functions as such when participants actively engage with it as a co-constructive agent. Both the interface’s spatial configuration and the asynchronous temporal nature of the explainer AI – combined with the users’ presuppositions about its role – contribute to the decision whether to treat the AI as a dialogical co-participant in the interaction. Participants establish evidentiality conventions and sensemaking procedures that may diverge from a system’s intended design or function.
Publishing Year
Journal Title
Discourse & Communication
Volume
18
Issue
6
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Klowait N, Erofeeva M, Lenke M, Horwath I, Buschmeier H. Can AI explain AI? Interactive co-construction of explanations among human and artificial agents. Discourse & Communication. 2024;18(6). doi:10.1177/17504813241267069
Klowait, N., Erofeeva, M., Lenke, M., Horwath, I., & Buschmeier, H. (2024). Can AI explain AI? Interactive co-construction of explanations among human and artificial agents. Discourse & Communication, 18(6). https://doi.org/10.1177/17504813241267069
@article{Klowait_Erofeeva_Lenke_Horwath_Buschmeier_2024, title={Can AI explain AI? Interactive co-construction of explanations among human and artificial agents}, volume={18}, DOI={10.1177/17504813241267069}, number={6}, journal={Discourse & Communication}, publisher={Sage}, author={Klowait, Nils and Erofeeva, Maria and Lenke, Michael and Horwath, Ilona and Buschmeier, Hendrik}, year={2024} }
Klowait, Nils, Maria Erofeeva, Michael Lenke, Ilona Horwath, and Hendrik Buschmeier. “Can AI Explain AI? Interactive Co-Construction of Explanations among Human and Artificial Agents.” Discourse & Communication 18, no. 6 (2024). https://doi.org/10.1177/17504813241267069.
N. Klowait, M. Erofeeva, M. Lenke, I. Horwath, and H. Buschmeier, “Can AI explain AI? Interactive co-construction of explanations among human and artificial agents,” Discourse & Communication, vol. 18, no. 6, 2024, doi: 10.1177/17504813241267069.
Klowait, Nils, et al. “Can AI Explain AI? Interactive Co-Construction of Explanations among Human and Artificial Agents.” Discourse & Communication, vol. 18, no. 6, Sage, 2024, doi:10.1177/17504813241267069.
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