From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping
J.M. Schäfer, P. Rajko, D. Angelova, T. Böhmann, in: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), Maui, Hawaii, USA, n.d.
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Conference Paper
| Unpublished
| English
Author
Schäfer, Jannika MarieLibreCat;
Rajko, Polina;
Angelova, Daniela;
Böhmann, Tilo
Department
Abstract
Service systems engineering relies on structured, top-down approaches to designing and
innovating service systems. In today’s dynamic environments—shaped by digital transformation,
evolving provider–user interactions, and shifting societal demands—these approaches face limitations in enabling continuous, context-sensitive innovation. Continuous Value Shaping emerges as a conceptual extension to service systems engineering, promoting more adaptive and co-evolutionary forms of service system development. This study examines how Continuous Value Shaping manifests through a multiple case study of three public sector projects. We identify distinct manifestations and constellations of the concept’s principles that complement classical
SSE practices. As the first empirical exploration of Continuous Value Shaping, the study refines its
conceptual foundation and enhances its accessibility for researchers and practitioners. We conclude with seven empirically derived propositions that inform future service systems engineering initiatives and demonstrate how Continuous Value Shaping supports the dynamic alignment of service systems with societal and systemic demands.
Keywords
Publishing Year
Proceedings Title
Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)
Conference
59th Hawaii International Conference on System Sciences (HICSS 2026)
Conference Location
Maui, Maui, Hawaii, USA
Conference Date
2026-01-06 – 2026-01-09
LibreCat-ID
Cite this
Schäfer JM, Rajko P, Angelova D, Böhmann T. From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. In: Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa).
Schäfer, J. M., Rajko, P., Angelova, D., & Böhmann, T. (n.d.). From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping. Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.
@inproceedings{Schäfer_Rajko_Angelova_Böhmann, place={Maui, Hawaii, USA}, title={From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping}, booktitle={Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026)}, publisher={Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa)}, author={Schäfer, Jannika Marie and Rajko, Polina and Angelova, Daniela and Böhmann, Tilo} }
Schäfer, Jannika Marie, Polina Rajko, Daniela Angelova, and Tilo Böhmann. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” In Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026). Maui, Hawaii, USA: Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa), n.d.
J. M. Schäfer, P. Rajko, D. Angelova, and T. Böhmann, “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping,” presented at the 59th Hawaii International Conference on System Sciences (HICSS 2026), Maui, Maui, Hawaii, USA.
Schäfer, Jannika Marie, et al. “From Engineering to Shaping: A Multiple Case Study on Advancing Service Systems Engineering through Continuous Value Shaping.” Proceedings of the 59th Hawaii International Conference on System Sciences (HICSS 2026), Association for Information Systems (AIS), IEEE Computer Society Press, University of Hawaii (Manoa).