Measuring the Outcome of sXAI

<jats:title>Abstract</jats:title> <jats:p>Quantitatively evaluating the benefits of eXplainable Artificial Intelligence (XAI) and social XAI for humans is not a trivial pursuit. Therefore, we categorize the potential measures in terms of subjective and objective outcomes and short- and long-term outcomes of interactive social XAI. When reviewing the current state of the art, we observed some measurement problems in the literature: (a) Researchers do not clearly state whether they want to measure the inner state of users, users’ behavioral response, or the overall AI-human collaborative performance. (b) Moreover, most measures implicitly assume that all humans either do not react or improve in attitudes or performance. Psychological reactance (feeling or doing the opposite) is usually not captured. (c) Many researchers invent their own scale when measuring psychological constructs, thereby jeopardizing the validity of their measures and slowing down progress in the field, because general evidence and subsequent learning can be achieved only by collecting many compatible pieces of evidence. (d) Most studies look into short-term outcomes and neglect that experiences in social interactions with XAI may evolve and have long-term outcomes not only for the individual but also for groups or society at large.</jats:p>