Competence-Oriented Modular Workflow Design for Strategic Decisions

This research provides a method for designing competenceoriented, modular workflows that support strategic decisionmaking in strategic product planning (SPP) under conditions of uncertainty and time pressure. Increasing digitalization and data availability require decision support systems that integrate analytical models while being tailored to the competencies of decision-makers. Based on a systematic literature review and stakeholder workshops, eight success factors for competency-oriented workflow integration are identified, including modularity, traceability, interoperability, adaptability, handling uncertainty, and user acceptance. Based on these factors, a five-step method is developed that links business processes, data sources, evaluation criteria, visualization formats, and graphical workflow implementation. Strategic and technical decision logic are integrated into a unified, modular framework using graphical modeling environments. The method is validated in workshops and demonstrates its applicability in time-critical, multi-criteria decision contexts. The results show improved transparency, adaptability, and practical usability of datadriven decision processes that support robust and traceable business decisions.