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3343 Publications
2017 | Journal Article | LibreCat-ID: 4838
Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing in Manufacturing Firms: An Event Study.” Journal of Service Management, no. 3 (2017): 476--498.
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2017 | Journal Article | LibreCat-ID: 4840
Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?” Industrial Marketing Management, 2017, 101--111.
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2017 | Conference Paper | LibreCat-ID: 49
John, Thomas, Dennis Kundisch, and Daniel Szopinski. “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions.” In Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea, 2017.
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2017 | Book (Editor) | LibreCat-ID: 4908
Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.
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| DOI
2017 | Journal Article | LibreCat-ID: 4933
Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
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2017 | Book Chapter | LibreCat-ID: 4941
Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.
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| DOI
2017 | Book Chapter | LibreCat-ID: 4942
Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.
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| DOI
2017 | Journal Article | LibreCat-ID: 4947
Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
LibreCat
2017 | Journal Article | LibreCat-ID: 4949
Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni, Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An Investigation into the Roles of Technology, Employees and Customers.” Journal of Business Research, no. 79 (2017): 238--246.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4955
Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.
LibreCat
2017 | Conference Paper | LibreCat-ID: 4956
Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich. “How to Design Successful Gamification in Retail: The Benefits and Pitfalls of Affordances.” In Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 4966
Grund, Christian, and Kirsten Thommes. “The Role of Contract Types for Employees’ Public Service Motivation.” Schmalenbach Business Review, no. 4 (2017): 377--398.
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2017 | Conference Paper | LibreCat-ID: 4987
Klabuhn, Janny, and Kirsten Thommes. “Age Diversity and Its Effects on Team Performance.” In Academy of Management Proceedings, 15119, 2017.
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2017 | Book Chapter | LibreCat-ID: 7454
Frehe, Petra, and H.-Hugo Kremer. “Inklusive Bildung zwischen Beruflichkeit und Subjektorientierung - Eine Analyse ausbildungsvorbereitender Bildungsgänge.” In Potenzialorientierte Förderung in den Fachdidakten, edited by M. Veber, R. Benölken, and M. Pfitzner, 2017.
LibreCat
2017 | Journal Article | LibreCat-ID: 8877
Beutner, Marc, and Frederike Anna Rüscher. “Acceptance of Mobile Learning at SMEs of the Service Sector.” Proceedings of the 13th International Conference Mobile Learning 2017, 2017, 63–72.
LibreCat
2017 | Journal Article | LibreCat-ID: 8878
Beutner, Marc, and Frederike Anna Rüscher. “Die Unterstützung von Entrepreneurship im Kultur- und Kreativsektor durch Berufsbildung.” Kölner Zeitschrift für Wirtschaft und Pädagogik, 2017, 3–34.
LibreCat
2017 | Journal Article | LibreCat-ID: 8879
Beutner, Marc, and Frederike Anna Rüscher. “Green Economy und Green Entrepreneurship fördern – GET-UP Ergebnisse.” Kölner Zeitschrift für Wirtschaft und Pädagogik, 2017, 35–62.
LibreCat
2017 | Journal Article | LibreCat-ID: 8881
Beutner, Marc, Denise Eggert, and Frederike Anna Rüscher. “YES – Ein Online Gruppen-Deck-Card-Game zu European Citizenship.” Hochschultage 2017, 2017, 1–16.
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2017 | Journal Article | LibreCat-ID: 8882
Beutner, Marc. “Aktive Feedbacklösungen im Unterricht: Das Class-Room-Response-System PINGO.” Hochschultage 2017, 2017, 1–10.
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2017 | Journal Article | LibreCat-ID: 8883
Beutner, Marc, A Zoyke, P Herrmann, Dennis Kundisch, J Magenheim, and J Neugebauer. “Webbasierte Classroom Response Systeme in der Hochschullehre – Eine designbasierte Fallstudie zur Unterstützung von Lehr-/Lernprozessen aus Studierendensicht.” Das Hochschulwesen 65, no. 1+2 (2017): 48–52.
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