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260 Publications
2002 | Conference Paper | LibreCat-ID: 6008
Kundisch, D., & Steck, W. (2002). Trust and Switching Costs in the Financial Services Industry. In N. Mastoriakis & V. Mladenov (Eds.), Recent Advances in Computers, Computing and Communications (pp. 92–97). Athen, Greece.
LibreCat
2002 | Conference Abstract | LibreCat-ID: 6009
Kundisch, D. (2002). Building Trust - The Most Important CRM Strategy? In 3rd World Congress on the Management of Electronic Commerce. Hamilton, Canada.
LibreCat
2001 | Journal Article | LibreCat-ID: 5848
Kundisch, D., Dzienziol, J., Eberhardt, M., & Pinnow, M. (2001). Vergleichsmöglichkeiten für Finanzdienstleistungsangebote im WWW. WIRTSCHAFTSINFORMATIK, 43(3), 305–315.
LibreCat
2001 | Journal Article | LibreCat-ID: 5849
Kundisch, D., Wolfersberger, P., & Klöpfer, E. (2001). Enabling eCCRM: Multi-Channel Model and Management for Financial eServices. The International Journal on Media Management, 3(2), 91–104.
LibreCat
2001 | Conference Paper | LibreCat-ID: 6010
Kundisch, D., Wolfersberger, P., Calaminus, D., & Klöpfer, E. (2001). Enabling eCCRM: Content Model and Management for Financial eServices. In R. H. Sprague (Ed.), Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS) (Vol. 7). Los Alamitos, Hawaii, USA.
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